Cubase 5 Essential download link. Request refused by support

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zizi
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Joined: Fri Dec 23, 2011 1:20 pm
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Cubase 5 Essential download link. Request refused by support

Post by zizi »

EDIT:
Got reply from Steinberg:

Panagiotis Kontos wrote: Unfortunately we discontinued technical support for the product you are requesting support for.

Please note that there will be no more updates, bug fixes or patches. We also cannot provide replacements for installation discs or manuals.

Officially Cubase Essential 5 was never compatible with Mac OS X 10.9.

Thanks for your understanding! If you are experiencing further problems, please do not hesitate to contact us again.

Best regards,

Panagiotis Kontos
Steinberg Technical Support Representative



My install solution (only if you have Cubase AI/LE 5 CD):
1. Install Cubase AI/LE 5 from CD
2. Go to "Applications" and rename "Cubase AI/LE 5" to "Cubase Essential 5"
3. Now click "show package contents" and go to "MacOS" folder
4. Rename binary file "Cubase AI/LE 5" to "Cubase Essential 5"
5. Downolad and install "Cubase 5 Essential 5.1.1 Update"

Cons:
Prologue and some VST plugs will be missed.
Last edited by zizi on Wed Nov 25, 2015 11:51 am, edited 6 times in total.

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Joshua Matlock
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Joined: Wed Dec 15, 2010 9:33 pm
Location: USA
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Re: Cubase 5 Essential download. No reply from tech support.

Post by Joshua Matlock »

Hello,

I sent you a PM.

Thanks.
Joshua Matlock
Steinberg US Support

Check out Steinberg on YouTube, Twitter and Facebook!

zizi
New Member
Posts: 28
Joined: Fri Dec 23, 2011 1:20 pm
Contact:

Re: Cubase 5 Essential download. No reply from tech support.

Post by zizi »

PM'd

Thanks.

zizi
New Member
Posts: 28
Joined: Fri Dec 23, 2011 1:20 pm
Contact:

Re: Cubase 5 Essential download. No reply from tech support.

Post by zizi »

zizi wrote:PM'd.
PM'd 7 days ago. Please check "Inbox" folder.

zizi
New Member
Posts: 28
Joined: Fri Dec 23, 2011 1:20 pm
Contact:

Re: Cubase 5 Essential download. No reply from tech support.

Post by zizi »

Joshua Matlock wrote:Hello,

I sent you a PM.

Thanks.

PM'd 11 days ago. Please check "Inbox" folder.

zizi
New Member
Posts: 28
Joined: Fri Dec 23, 2011 1:20 pm
Contact:

Re: Cubase 5 Essential download. No reply from tech support.

Post by zizi »

Joshua Matlock wrote:Hello,

I sent you a PM.

Thanks.
PM'd 20 days ago. Please check "Inbox" folder.




Got reply from Steinberg:

Panagiotis Kontos wrote: Unfortunately we discontinued technical support for the product you are requesting support for.

Please note that there will be no more updates, bug fixes or patches. We also cannot provide replacements for installation discs or manuals.

Officially Cubase Essential 5 was never compatible with Mac OS X 10.9.

Thanks for your understanding! If you are experiencing further problems, please do not hesitate to contact us again.

Best regards,

Panagiotis Kontos
Steinberg Technical Support Representative



My install solution (only if you have Cubase AI/LE 5 CD):
1. Install Cubase AI/LE 5 from CD
2. Go to "Applications" and rename "Cubase AI/LE 5" to "Cubase Essential 5"
3. Now click "show package contents" and go to "MacOS" folder
4. Rename binary file "Cubase AI/LE 5" to "Cubase Essential 5"
5. Downolad and install "Cubase 5 Essential 5.1.1 Update"

Cons:
Prologue and some VST plugs will be missed.

zizi
New Member
Posts: 28
Joined: Fri Dec 23, 2011 1:20 pm
Contact:

Re: Cubase 5 Essential download link. Request refused by sup

Post by zizi »

edited first post

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