Elements 8 Upgrade

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jffj
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Elements 8 Upgrade

Post by jffj »

I just upgraded to Elements 8 from 7, but I can't find the new version on my Mac. I followed all of the steps-downloaded program and activated the elicense. When I open the program it's version 7 and there are no changes. Looked in my applications for a new program and there's no version 8. The download seemed to go smoothly with no problems. I'm curious if I missed something. Any help is much appreciated. Thanks

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silhouette
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Re: Elements 8 Upgrade

Post by silhouette »

Just a thought! You did install the new version? You only said that you downloaded and activated the license.
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InLightTone
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Re: Elements 8 Upgrade

Post by InLightTone »

As above you have to install it and then you should see both Elements 7 and Elements 8 on your system as separate programs.

jffj
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Re: Elements 8 Upgrade

Post by jffj »

I think I did download the program because it took a long time.

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Re: Elements 8 Upgrade

Post by -steve- »

But did then install it? You can download it again from the Trials page at steinberg.net if you need too. Just don't activate the trial license you receive.

Remember, the license and the program files are separate.
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jffj
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Re: Elements 8 Upgrade

Post by jffj »

i've resolved the problem. Thanks

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bluzkat
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Re: Elements 8 Upgrade

Post by bluzkat »

jffj wrote:i've resolved the problem. Thanks
Would you please share what you did to resolve this? It may possibly help someone else in the future.

Thanks
Last edited by bluzkat on Mon Jun 15, 2015 8:44 pm, edited 1 time in total.
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jffj
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Re: Elements 8 Upgrade

Post by jffj »

When I downloaded, it went onto my external backup drive by mistake and I didn't realize it. After I downloaded, I moved my computer from my office to my studio without the backup drive. I didn't realize it till the next day when I grabbed the external and connected it and there was the program. It's up and running smoothly.

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