eLicenser server is down
-
- Junior Member
- Posts: 104
- Joined: Fri Jan 07, 2011 10:08 am
- Contact:
C7.5 Activation - Server down?
Bought the C6.5 to 7.5 upgrade last night. Accepted payment quite happily.
Unfortunately it won't let me activate as ELC complains that the server is down, possibly for maintenance? I've been trying for hours and hours now (OSX 10.9, firewall on/off) without any joy. Just trying to figure out whether the problem could be at my end - I want to use what I've paid for!
Unfortunately it won't let me activate as ELC complains that the server is down, possibly for maintenance? I've been trying for hours and hours now (OSX 10.9, firewall on/off) without any joy. Just trying to figure out whether the problem could be at my end - I want to use what I've paid for!
-
- Junior Member
- Posts: 104
- Joined: Fri Jan 07, 2011 10:08 am
- Contact:
Re: C7.5 Activation - Server down?
Just can't believe they wouldn't have any sort of redundancy / backup to prevent downtime - which makes me wonder if its at my end, though I don't know what else to do - got latest ELC, firewall off and on..
-
- Junior Member
- Posts: 104
- Joined: Fri Jan 07, 2011 10:08 am
- Contact:
Re: C7.5 Activation - Server down?
14 hours later an it still says the server is down - sent a support ticket off hours ago. Just so unprofessional.
- dudius
- New Member
- Posts: 33
- Joined: Mon Aug 05, 2013 2:29 pm
- Location: Glasgow
- Contact:
Re: C7.5 Activation - Server down?
I'm getting the same return; "Down for maintenance", etc...
Not much help but it does confirm that the license server is indeed having issues and it's not a problem at your end.
Not much help but it does confirm that the license server is indeed having issues and it's not a problem at your end.
He who hingeth aboot, gettith hee-haw...!
Cubase 7.5 64Bit
Win7 64bit, SP1
Tascam FW-1082
Intel Core I5-3350@3.10Ghz, 8GB RAM, 128GB SSD, ASUS P8Z77-V, NVIDIA GT610
Cubase 7.5 64Bit
Win7 64bit, SP1
Tascam FW-1082
Intel Core I5-3350@3.10Ghz, 8GB RAM, 128GB SSD, ASUS P8Z77-V, NVIDIA GT610
-
- Junior Member
- Posts: 104
- Joined: Fri Jan 07, 2011 10:08 am
- Contact:
Re: C7.5 Activation - Server down?
Thanks for the reply! Urrgh I was really hoping to use today to work with / learn C7.5 as I'm back on a C6.5 project tomorrow. They were so eager to take my money too....
-
- New Member
- Posts: 8
- Joined: Sun Dec 29, 2013 3:01 pm
- Contact:
Re: C7.5 Activation - Server down?
Same issue here. Can't believe it ... with a software that costs ~ 500 Euros.
-
- New Member
- Posts: 1
- Joined: Fri Jun 10, 2011 1:46 pm
- Contact:
Re: C7.5 Activation - Server down?
... can't believe that! It's true for me too...
-
- Junior Member
- Posts: 104
- Joined: Fri Jan 07, 2011 10:08 am
- Contact:
Re: C7.5 Activation - Server down?
it's like they took my money and gave me an empty box!
- silhouette
- Senior Member
- Posts: 1298
- Joined: Fri Jan 14, 2011 12:45 am
- Contact:
Re: C7.5 Activation - Server down?
As you might imagine a lot of companies take time off for Christmas. Certainly between Christmas and new year. This time is often used for maintenance work. I can understand your frustration. However, you are probably enjoying a break as, I might imagine, are the Steinberg employees.
Intel core i7 5960X CPU 3.0 GHz 64bit 32 gig RAM - Windows 10 - AMD RadeonHD 7700 - RME Fireface UC - Cubase 8.5.20/9.0.1 - UAD Solo + Duo + Quad - Nektar Panorama P1 - Komplete 12 - All uhe - Adam AX7 + Adam Sub 8 - BFD3 - Alchemy - PSP - FabFilter - Fender Telecaster- Wudtone Strat - Gibson L4, 335,330L,175 -Ibanez PM100 - Musicman Silhouette x 3 - Warwick Thumb Bass - Kemper Profiling Amp -https://soundcloud.com/silhouette-17
-
- Junior Member
- Posts: 104
- Joined: Fri Jan 07, 2011 10:08 am
- Contact:
Re: C7.5 Activation - Server down?
I most certainly wouldn't expect something as critical to your business as your licence server being down for more than an hour or so without a really good explanation, whatever time of the year. Its now 18 hours and counting since they took my money.
I would expect them to have a redundancy backup in place for when maintenance arises. Maybe they are having serious issues, in which case they should post something to that effect.
Fwiw I was in the studio mixing on saturday and will be again from tomorrow - this is my full time livelihood.
I would expect them to have a redundancy backup in place for when maintenance arises. Maybe they are having serious issues, in which case they should post something to that effect.
Fwiw I was in the studio mixing on saturday and will be again from tomorrow - this is my full time livelihood.
-
- New Member
- Posts: 48
- Joined: Thu Jan 10, 2013 9:52 pm
- Contact:
Re: C7.5 Activation - Server down?
I'm having the same issue. Other companies that I deal with that have a dependence on internet service always notify customers well ahead of time. A simple notice in support would actually be helpful. Might not just be maintenance, might have just gone down, who knows. This isn't the finale of two weeks of major hardware and software upgrades I was looking forward to! A new brass library ordered three weeks ago still hasn't shipped, either.....
Paul
Cubase 9.5.41 | Windows 10 | DAW 3770k i7 | 3 pc slaves| Fireface 800 | VE Pro 5
http://www.MusicScapes.net
Cubase 9.5.41 | Windows 10 | DAW 3770k i7 | 3 pc slaves| Fireface 800 | VE Pro 5
http://www.MusicScapes.net
-
- New Member
- Posts: 8
- Joined: Sun Dec 29, 2013 3:01 pm
- Contact:
Re: C7.5 Activation - Server down?
Basically there shouldn't be such a thing as "time off" for server administration or customer support.
If the server is really down for maintenance (what I doubt if it is really down since more than 17 hours) then there should be some information on Steinberg's web site or on eLicenser's web site. But I couldn't find anything.
If the server is down unplanned, there should be back-up teams that bring it up as soon as possible (and additionally there should be information on the web sites).
From a customer service perspective, this is really poor.
If the server is really down for maintenance (what I doubt if it is really down since more than 17 hours) then there should be some information on Steinberg's web site or on eLicenser's web site. But I couldn't find anything.
If the server is down unplanned, there should be back-up teams that bring it up as soon as possible (and additionally there should be information on the web sites).
From a customer service perspective, this is really poor.
-
- New Member
- Posts: 49
- Joined: Thu Dec 16, 2010 11:17 pm
- Contact:
eLicenser server is down
Trying to install 7.5 update ..can't update licence ......message says server is not etc etc ...same message on separate PC.......I suppose I just wait....
-
- Grand Senior Member
- Posts: 6459
- Joined: Tue Dec 21, 2010 3:27 pm
Re: eLicenser server is down
I think everyone should clutter this forum with his own thread about the same topic...Real-Drums wrote:Trying to install 7.5 update ..can't update licence ......message says server is not etc etc ...same message on separate PC.......I suppose I just wait....
http://www.steinberg.net/forums/viewtop ... 81&t=52968
Cubase 5.1.1 (32bit) | Win 7 Pro x64 SP1 | RME Fireface UFX | RME Fireface 800 | Cubase Essential 5 | Win 7 Home Premium x64
-------------------------------------------------------------------------------------------------------------------------------------------
I just took off my thinkingcap, it got filled up with too much crap...
-------------------------------------------------------------------------------------------------------------------------------------------
I just took off my thinkingcap, it got filled up with too much crap...
- ipanema
- Member
- Posts: 204
- Joined: Tue Jan 04, 2011 6:02 am
- Contact:
Re: C7.5 Activation - Server down?
Same problem here. Very disappointing indeed.
System 1 (master): Mac Pro 12-Core 2.93GHz, 16GB Ram OS X 10.8.5/10.10.2, Nuendo 6.5 64bit, Cubase Pro 8 64bit, M-Audio ProFire 610
System 2 (slave): Core i7 3930K, Intel DX79SR, 64GB RAM, Win7 64bit, M-Audio Projectmix I/O
MacKie HR824, Roland XV5080, 3x 24" LEDs, Multiple SSDs & 2-3TB HDDs, VSL VE Pro, MIR Pro, lots of toys
System 2 (slave): Core i7 3930K, Intel DX79SR, 64GB RAM, Win7 64bit, M-Audio Projectmix I/O
MacKie HR824, Roland XV5080, 3x 24" LEDs, Multiple SSDs & 2-3TB HDDs, VSL VE Pro, MIR Pro, lots of toys
-
- New Member
- Posts: 11
- Joined: Sat Dec 08, 2012 5:28 pm
- Contact:
Re: C7.5 Activation - Server down?
Yeah same problem here! super annoying! I've tried it last night, this morning, just now. still not fixed!!
-
- New Member
- Posts: 4
- Joined: Sun Dec 30, 2012 4:23 pm
- Contact:
Re: C7.5 Activation - Server down?
I'm getting the same problem. Glad it's not just me. I checked the website, but there was nothing about server down time. Had today booked out to play with the upgrade. Alas, not to be.
Not great service to be honest. Let's see what happens.
Not great service to be honest. Let's see what happens.
- ipanema
- Member
- Posts: 204
- Joined: Tue Jan 04, 2011 6:02 am
- Contact:
Re: C7.5 Activation - Server down?
I simply cannot imagine how it is possible that nobody from Steinberg has noticed this topic yet.
This is a serious issue. At least someone from Steinberg could try to subside the frustration by saying something like: "Yes, we are aware of the problem, and that we are trying to fix it ASAP. Sorry for any inconvenience."
I don't suppose "new year holidays" is an acceptable alibi for such negligence, albeit the problem might be on the side of the eLicenser site as their latest version is a month old now.
As time goes by and there is no reaction on the Steiny side, all the excitement of having bought a new version fades to black...
This is a serious issue. At least someone from Steinberg could try to subside the frustration by saying something like: "Yes, we are aware of the problem, and that we are trying to fix it ASAP. Sorry for any inconvenience."
I don't suppose "new year holidays" is an acceptable alibi for such negligence, albeit the problem might be on the side of the eLicenser site as their latest version is a month old now.
As time goes by and there is no reaction on the Steiny side, all the excitement of having bought a new version fades to black...
System 1 (master): Mac Pro 12-Core 2.93GHz, 16GB Ram OS X 10.8.5/10.10.2, Nuendo 6.5 64bit, Cubase Pro 8 64bit, M-Audio ProFire 610
System 2 (slave): Core i7 3930K, Intel DX79SR, 64GB RAM, Win7 64bit, M-Audio Projectmix I/O
MacKie HR824, Roland XV5080, 3x 24" LEDs, Multiple SSDs & 2-3TB HDDs, VSL VE Pro, MIR Pro, lots of toys
System 2 (slave): Core i7 3930K, Intel DX79SR, 64GB RAM, Win7 64bit, M-Audio Projectmix I/O
MacKie HR824, Roland XV5080, 3x 24" LEDs, Multiple SSDs & 2-3TB HDDs, VSL VE Pro, MIR Pro, lots of toys
- Joppe
- New Member
- Posts: 3
- Joined: Sun Dec 29, 2013 9:48 pm
- Contact:
Re: C7.5 Activation - Server down?
Thanks to you all for the confirmation of the problem. Server maintenance on the license-system, or "unplanned" maintenance (system down) - fine Steinberg, just post a note about it on the website!! Very unprofessional not to.
The license system is vital for new or returning customers to actually begin using their new bought software.
For a company the size of Steinberg (as of the actual sales and the global prescence), I can't imagine that the operating supplier of Steinberg isn't monitoring the license system 24x7 with perhaps 4 hours response time as of most. The same with all public websites. It seems that the system has been down now for approx 24 hours and counting....
To me that all together implies that they have some major problems with the system or the infrastructure.
Or that I am wrong about the monitoring
(Noo..it can't be true that they only monitor the systems on mondays to fridays)
The license system is vital for new or returning customers to actually begin using their new bought software.
For a company the size of Steinberg (as of the actual sales and the global prescence), I can't imagine that the operating supplier of Steinberg isn't monitoring the license system 24x7 with perhaps 4 hours response time as of most. The same with all public websites. It seems that the system has been down now for approx 24 hours and counting....
To me that all together implies that they have some major problems with the system or the infrastructure.
Or that I am wrong about the monitoring

- cheveyo
- Junior Member
- Posts: 115
- Joined: Tue Aug 20, 2013 8:07 pm
- Contact:
Re: C7.5 Activation - Server down?
I upgraded some VST sounds and now I can not work on all projects which use them!
Or I have to deinstall the upgraded version with possible side effects.
So I payed for being blocked!
If it is a server problem: Nowadays every one man show has a high availability solution for their business critical parts; would be very alarming!
Perhaps it's a network problem that Steinberg could not influence...
Or I have to deinstall the upgraded version with possible side effects.
So I payed for being blocked!
If it is a server problem: Nowadays every one man show has a high availability solution for their business critical parts; would be very alarming!
Perhaps it's a network problem that Steinberg could not influence...
--
iMac Retina 5k (OSX10.14),
Cubase from Atari to 10.0.x, Wavelab from 5 to 9.5, StudioOne from 3.1 to 4.x, LogicProX 10.x
Notion 6, Sibelius 7.5, Guitar Pro 7, Dorico from 1.0 to 3
Scarlett 18i20, Line6-Helix
iMac Retina 5k (OSX10.14),
Cubase from Atari to 10.0.x, Wavelab from 5 to 9.5, StudioOne from 3.1 to 4.x, LogicProX 10.x
Notion 6, Sibelius 7.5, Guitar Pro 7, Dorico from 1.0 to 3
Scarlett 18i20, Line6-Helix
-
- New Member
- Posts: 3
- Joined: Sat Jan 08, 2011 8:34 pm
- Location: Denmark
- Contact:
Re: C7.5 Activation - Server down?
I have the same problem- in less than 20 hours I cannot use my newly bought update to C 7.5 - I just ask if somebody in this thread gives a signal when the server is up again.
erikpsyk/ denmark
erikpsyk/ denmark
Erik Olsen Denmark
-
- Junior Member
- Posts: 68
- Joined: Thu Dec 16, 2010 1:41 am
- Contact:
Re: C7.5 Activation - Server down?
So I am not the only one with that problem
I get a message that tels me its "due to maintenance work"
I get a message that tels me its "due to maintenance work"
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs
-
- New Member
- Posts: 2
- Joined: Sun Dec 29, 2013 8:23 pm
- Contact:
Re: C7.5 Activation - Server down?
I've been waiting since yesterday afternoon to use new software that is ALREADY INSTALLED ON MY COMPUTER!!!
I can't use it, because I can't activate my license.
Do I have to wait till Jan.2 when somebody returns to the Steinberg wheelhouse?
Very, very disappointing.
I can't use it, because I can't activate my license.
Do I have to wait till Jan.2 when somebody returns to the Steinberg wheelhouse?
Very, very disappointing.
-
- New Member
- Posts: 48
- Joined: Thu Jan 10, 2013 9:52 pm
- Contact:
Re: eLicenser server is down
yep, I just rewired my four computer farm and have to use a new upgraded computer for the DAW now, and cannot use my system at all as a result of this. A simple statement at least acknowledging the problem would be appreciated.
Been down now about 24hrs. from reading the other posts on the other thread about this. (see post above for that thead of many more experiencing the issue)
Paul
Been down now about 24hrs. from reading the other posts on the other thread about this. (see post above for that thead of many more experiencing the issue)
Paul
Paul
Cubase 9.5.41 | Windows 10 | DAW 3770k i7 | 3 pc slaves| Fireface 800 | VE Pro 5
http://www.MusicScapes.net
Cubase 9.5.41 | Windows 10 | DAW 3770k i7 | 3 pc slaves| Fireface 800 | VE Pro 5
http://www.MusicScapes.net
-
- New Member
- Posts: 2
- Joined: Sun Dec 29, 2013 6:05 am
- Contact:
Re: C7.5 Activation - Server down?
So, I know everyone gets some time off, but to not even have a web mod available to comment on this issue seems like it might be actionable.
Who is online
Users browsing this forum: No registered users and 9 guests