Requests for support

For users of legacy Steinberg Cubase software
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ibveitch
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Requests for support

Post by ibveitch » Sat Sep 14, 2013 4:49 pm

Hi I just bought (Sep 2013) a Steinberg CI2+ and it was bundled with Cubase Essential 5. I've sent a couple of requests to Steinberg on-line support 4-5 days ago but still haven't had a reply. Can anyone tell me how long they usually take to get back to a request?

My Cubase Essential 5 came without a USB dongle however the vendor is saying it doesn't need one. I can't seem to install the software with the activation code only! :(

I am a complete newbie so I'd welcome any help or advice available here.

Iain

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Scab Pickens
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Re: Requests for support

Post by Scab Pickens » Sat Sep 14, 2013 5:29 pm

Have you installed the lastest eLCC?

http://www.elicenser.net/en/latest_downloads.html
Windows 10 | Cubase Pro 10.5 | WaveLab Elements 8 | Dorico 3 SE | Focusrite Pro 40

ibveitch
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Re: Requests for support

Post by ibveitch » Sun Sep 15, 2013 12:53 pm

Hi Scab
yes I've done that, and also the support file thingy they also say to try. I suppose it boils down to "Is it possible to install Cubase Essential 5 without an eLicenser dongle?" If it's not I'll be sending the product back to the guy I bought it from.

thinkingcap
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Re: Requests for support

Post by thinkingcap » Sun Sep 15, 2013 2:00 pm

ibveitch wrote:Hi Scab
I suppose it boils down to "Is it possible to install Cubase Essential 5 without an eLicenser dongle?"
No, it´s not possible to run Cubase Essential 5 without a USB eLicenser..
Cubase 5.1.1 (32bit) | Win 7 Pro x64 SP1 | RME Fireface UFX | RME Fireface 800 | Cubase Essential 5 | Win 7 Home Premium x64
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I just took off my thinkingcap, it got filled up with too much crap...

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Seranaea
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Re: Requests for support

Post by Seranaea » Sun Sep 15, 2013 3:15 pm

i concur, my Cubase ai4 —if i understand correctly— was among the latest versions to not require USB licensing. sowwyy.... ~S~
Basic configuration:

Asus G73Sw/ Win7 ultimate 64bit sp1/ Cubase 7.5-8.5.15/
RME Fireface UFX/ Yamaha Motif XS 6 /Novation Zero SL mkii
Akai MPK249 Control/Les Paul Guitars/ numerous items worthy of
mention, but i type too slowly to detail these things at the moment...

Midi user since 1989 (Atari ST/ Roland D10/D50)
Guitar picker-at-er since 1973

"im sure there are more than just a few guitar picks lost between my sofa pillows..."

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