eLicenser - problem downloading licenses

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JacekH
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eLicenser - problem downloading licenses

Post by JacekH »

PC, W7 64 Bit Home Premium, eLicenser (2 pcs.) 6.5.3.4113

I have to USB eLicenser - one for Cubase (bought with Cubase 5), and the second for HALion, Neo Soul and old Nuendo (2). I have never had problems with them till first time I installed Cubase 7. I wasn't able download a license for Cubase 7 updated from Cubase 6.5 - it hung during download. I tried a couple times, also with different eLicenser software versions. I connected the stick to my MacBook Pro - no problem with the license downloading.

A couple days ago I wanted to try Neo Soul Keys. Another problem - I saw the trial license described as trial period not started yet, but hint window for the same license said: expired, and menu for starting a trial period was disabled. I tried with eLicenser helper as suggested in my topic:
http://www.steinberg.net/forum/viewtopi ... 26&t=30151

It didn't worked and I got no solution from you. I bought Neo Soul Keys testing it shortly on Mac - no problems with trial.

I plan to buy WaveLab. I downloaded a trial version, installed. Now the problem comes back. I cannot download a license for it. It stops responding when downloading process goes up to about 15%.

Could you help me, please?

Regards,
Jacek
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petmag
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Re: eLicenser - problem downloading licenses

Post by petmag »

I have the same problem but on both my imac and my macbook
and the license for the cubase 6.5 dosent work anymore

petmag
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Re: eLicenser - problem downloading licenses

Post by petmag »

cubase support is CRAP !!!!!!! i bought cubase 7 upgrade from 6.5 and all my license is pending on key . and i bought upgrades fra version 3, 4, 5 ,6 and now 7 thats a lot of money and now nothing works. for over a week ago i have sent support request to steinberg about my problem but no answer.

Marcel Stefanet
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Re: eLicenser - problem downloading licenses

Post by Marcel Stefanet »

I have the same problem, what do we do????

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