Still don't have a working download of 6.5. Can i get help??

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BrokenTusk
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Still don't have a working download of 6.5. Can i get help??

Post by BrokenTusk »

I have no idea what a asknet account is. I don't have one nor have i seen how to start one. I have a My Steinberg account. Are they the same thing? I have called Steinberg support in Canada left several messages, no return calls. I have filled out a support ticket on the site here outlining my problem, no reply to that. I'm out the money and I don't have a working update. I just want Cubase to work and enjoy my new features. I just upgraded to 6.0 and was recieving 6.5 as part of the grace period update. Can someone there please direct me to a working link?

Shinta215
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Re: Still don't have a working download of 6.5. Can i get help??

Post by Shinta215 »

BrokenTusk wrote:I'm out the money and I don't have a working update.
BrokenTusk wrote:I just upgraded to 6.0 and was recieving 6.5 as part of the grace period update.
So how are you out the money?

Have you tried to download the grace period update?

Ron Garrison
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Re: Still don't have a working download of 6.5. Can i get help??

Post by Ron Garrison »

Did you follow the instructions on this page?

http://www.steinberg.net/en/support/gra ... _info.html

Ron
Cubase 6.5, Sonar 8.5, Q6700@2.66GHz, Windows 7 Professional 64-bit, MCU+2Extenders, Presonus Firepod, Tascam VL-X5.

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Split
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Re: Still don't have a working download of 6.5. Can i get help??

Post by Split »

I found Asknet to be very responsive to requests, If you have a problem with payment or a product purchased through them, then this should be your first place to contact.
??????Split
Cubase 10|MOTU 16A
Still at it... just!

BrokenTusk
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Re: Still don't have a working download of 6.5. Can i get help??

Post by BrokenTusk »

I say I'm out the money because the inclusion of 6.5 is what made me upgrade to version 6. But regardless I was told I would have access to it and I don't. I have downloaded the update from the site several times now. It keeps throwing out mismatch errors every time I unpack it. I have seen on here where people have had problems with corrupted files. The only answer I see given is to download from asknet. I have called asknet and explained the problem, they told me to contact *Steinberg*.

Why is help so hard to come by with this? Its frustrating.

Maincat
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Re: Still don't have a working download of 6.5. Can i get help??

Post by Maincat »

Did you use a download manager when you downloaded the update? I'm guessing you did. Try to download without the use of a download manager, then install.
Steve
Cubase Pro 10.0.40, Windows 10 Pro 64 Bit Version 1903, 8 Gig RAM, AMD Phenom II 955 BE X4, 27" Acer LCD (X2), GX460, Steinberg UR242, Yamaha KX8, Nektar LX88, Shure SM58, Yamaha HS50Ms with Yamaha HS8M Sub., Yamaha HPH-MT7W Headphones, Kontakt 5.7.3, The Grand 3.1, Neo Soul Keys, Groove Agent 4, WaveLab Elements 10, ASUS Nexus 7 2013, Android 6.0, Cubase IC PRO and lots of other stuff.

BrokenTusk
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Re: Still don't have a working download of 6.5. Can i get help??

Post by BrokenTusk »

Even the default one in chrome?

Maincat
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Re: Still don't have a working download of 6.5. Can i get help??

Post by Maincat »

BrokenTusk wrote:Even the default one in chrome?
I guess so. I use Firefox.
Steve
Cubase Pro 10.0.40, Windows 10 Pro 64 Bit Version 1903, 8 Gig RAM, AMD Phenom II 955 BE X4, 27" Acer LCD (X2), GX460, Steinberg UR242, Yamaha KX8, Nektar LX88, Shure SM58, Yamaha HS50Ms with Yamaha HS8M Sub., Yamaha HPH-MT7W Headphones, Kontakt 5.7.3, The Grand 3.1, Neo Soul Keys, Groove Agent 4, WaveLab Elements 10, ASUS Nexus 7 2013, Android 6.0, Cubase IC PRO and lots of other stuff.

Chris Beuermann

Re: Still don't have a working download of 6.5. Can i get help??

Post by Chris Beuermann »

Hello Brokentusk,

Please check your Pm inbox.

Cheers,

Chris

BrokenTusk
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Re: Still don't have a working download of 6.5. Can i get help??

Post by BrokenTusk »

That link worked. Install was smooth. All seems to be well. I thank you. Enjoying Padshop so far.

embryo69
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Re: Still don't have a working download of 6.5. Can i get help??

Post by embryo69 »

Hi I'm having the same "Grace Period" problem when i try to click on the windows 6.5 upgrade file.
"The page cannot be found (404 Error)"

Please help me. Thanks.

RA

Shinta215
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Re: Still don't have a working download of 6.5. Can i get help??

Post by Shinta215 »

embryo69 wrote:Hi I'm having the same "Grace Period" problem when i try to click on the windows 6.5 upgrade file.
"The page cannot be found (404 Error)"

Please help me. Thanks.

RA
I just tried the update and did not get a 404 error.
What is between you and Steinberg's server? (Firewalls, etc)
What browser?

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