Cubase 6.5 > Windows Update Vanished - resolved

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Gr8h8m
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Cubase 6.5 > Windows Update Vanished - resolved

Post by Gr8h8m » Sat Mar 10, 2012 4:54 am

Got about 95% through downloading the 6.5 Win update, then it stalled.
Now doesn't show on asknet at all....
Ho hum.
Last edited by Gr8h8m on Wed Mar 14, 2012 9:39 pm, edited 1 time in total.

Shinta215
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Re: Cubase 6.5 > Windows Update Vanished

Post by Shinta215 » Sat Mar 10, 2012 5:48 am

You should have received an e-mail after purchase with a link to the download that's good for 14 days.

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 5:52 am

Oh sure - I get to the download page ok. The Mac update is there (great) but the Windows update has vanished...

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 6:18 am

Bah! Still not back - tried different browsers and PCs.
Even thought I could sneak it and get it from the C6 support > C6.5 updates & downloads page.
Nope, just the manual & demo.
Ok ftp.steinberg.net has never failed me!
Except tonight. Not there.
Bah!

Shinta215
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Re: Cubase 6.5 > Windows Update Vanished

Post by Shinta215 » Sat Mar 10, 2012 6:45 am

Contact asknet support?

Your "clicked link" color is the same as the background?

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 6:57 am

Shinta215 wrote:Your "clicked link" color is the same as the background?
BOOM! BOOM! very droll... ;)
Yeah I've sent a missive over to the hive mind at asknet. I guess I'll have to leave it for tonight now.

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 7:00 am

unless someone can send it over via yousendit etc and chuck me a PM?

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 9:40 am

still not showing..

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 11:56 am

Tsk - still not there. I don't understand why the updaters arent just at the normal 6.5 downloads & updates page? You have to licence and activate (which I've done) the program to use it. I just don't get not having some kind of back-up plan.
The only other thing I can think of, if it isnt a mistake, is that I'm now restricted to either a Mac OR Windows licence, and by downloading and activating by Mac I'm no longer allowed the Windows version??? Surely not.
Someone please tell me its just a rock and not that!

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 12:05 pm

OK I give up.
If any of you kind folks out there could PM a link to the Windows 6.5 Updater I'd really appreciate it.
Thanks in advance.

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 4:10 pm

Anyone?

Maincat
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Re: Cubase 6.5 > Windows Update Vanished

Post by Maincat » Sat Mar 10, 2012 4:52 pm

I'm betting that you used a download manager to get the 6.5 update. Talk to Asknet, get them to reset the download, then download again, but don't use a download manager.

Let us know if that works.
Steve
Cubase Pro 10.0.40, Windows 10 Pro 64 Bit Version 1903, 8 Gig RAM, AMD Phenom II 955 BE X4, 27" Acer LCD (X2), GX460, Steinberg UR242, Yamaha KX8, Nektar LX88, Shure SM58, Yamaha HS50Ms with Yamaha HS8M Sub., Yamaha HPH-MT7W Headphones, Kontakt 5.7.3, The Grand 3.1, Neo Soul Keys, Groove Agent 4, WaveLab Elements 10, ASUS Nexus 7 2013, Android 6.0, Cubase IC PRO and lots of other stuff.

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 4:57 pm

You know what, I did - iGetter. So you can only download a couple of times? Wow.
Ok thanks for the tip off. I'll send the asknet hive mind another missive.

Maincat
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Re: Cubase 6.5 > Windows Update Vanished

Post by Maincat » Sat Mar 10, 2012 5:00 pm

Gr8h8m wrote:You know what, I did - iGetter. So you can only download a couple of times? Wow.
Ok thanks for the tip off. I'll send the asknet hive mind another missive.
I think you can download up to 30 times, but a download manager screws up their settings (that's a guess), making the Windows download file invisible, even if you've only tried say, twice to download it.
Steve
Cubase Pro 10.0.40, Windows 10 Pro 64 Bit Version 1903, 8 Gig RAM, AMD Phenom II 955 BE X4, 27" Acer LCD (X2), GX460, Steinberg UR242, Yamaha KX8, Nektar LX88, Shure SM58, Yamaha HS50Ms with Yamaha HS8M Sub., Yamaha HPH-MT7W Headphones, Kontakt 5.7.3, The Grand 3.1, Neo Soul Keys, Groove Agent 4, WaveLab Elements 10, ASUS Nexus 7 2013, Android 6.0, Cubase IC PRO and lots of other stuff.

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 5:05 pm

Well, asked them nicely again but looks like asknet only work monday to fridays 9-5 :-(
Please can someone help me out by forwarding a link or sommat?
Cheers.

Conman
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Re: Cubase 6.5 > Windows Update Vanished

Post by Conman » Sat Mar 10, 2012 5:26 pm

Hm. Doesn't seem to be available yet via the Downloads section. Just History and docs.
There was an announcement last week that there will soon be a maintenance update for C6.5 so maybe give it a couple of days.

Don't know if this link helps:
https://www.steinberg.net/forum/viewtop ... 19&t=19790

from the 6.5 sticky at the top of the Cubase section of the forum.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sat Mar 10, 2012 5:41 pm

Thanks but as Steiny deleted the alternative ftp download link in that thread it doesn't really help.
A lot of people with problems though it seems - what a mess!

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sun Mar 11, 2012 1:34 am

So can anyone hook me up? Please? I'm all activated and good to go!

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished

Post by Gr8h8m » Sun Mar 11, 2012 11:39 am

Geez, over 24 hours have gone by - suppport emails sent to both asknet / steinberg.
No (non automated) replies.
For goodness sake, why isn't this update just freely downloadable at the FTP/download pages?
I mean, you have to activate it and are forced to run it with a hardware dongle. This update would be of no use to someone who hasn't bought it.
What a total dogs dinner ITsupport wise!

Conman
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Re: Cubase 6.5 > Windows Update Vanished

Post by Conman » Sun Mar 11, 2012 4:45 pm

Patience for one more day, dear sir. I guess the weekend is screwed at their end for updating the FTP and main sites.
Should be something there on Monday. If not PM one of the moderators if you still can't get through to support and get them to kick ass.
I'm thinking that if you haven't had C6.5 to register then support would be doubtful although there's usually some leeway so a PM might be quicker.
Asus P6T deluxe; Core i7 920 2.67gHz; 12gig ram; Win7 Pro SP1; Roland Octa-Capture usb inteface; Cubase 6; and no 3rd party additions couple of hard drives PSU 750watt; NVidia GE Force 9600.
"An entrepreneur accepts that the world is the way that it is and goes about changing it rather than waiting for someone to make it easy for them."

Maincat
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Re: Cubase 6.5 > Windows Update Vanished

Post by Maincat » Sun Mar 11, 2012 4:54 pm

Talk to Asknet tomorrow instead of emailing them. They're very good.

UK: +44-871-6640173 (0,10 GBP per minute)

HTH.
Steve
Cubase Pro 10.0.40, Windows 10 Pro 64 Bit Version 1903, 8 Gig RAM, AMD Phenom II 955 BE X4, 27" Acer LCD (X2), GX460, Steinberg UR242, Yamaha KX8, Nektar LX88, Shure SM58, Yamaha HS50Ms with Yamaha HS8M Sub., Yamaha HPH-MT7W Headphones, Kontakt 5.7.3, The Grand 3.1, Neo Soul Keys, Groove Agent 4, WaveLab Elements 10, ASUS Nexus 7 2013, Android 6.0, Cubase IC PRO and lots of other stuff.

Maincat
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Re: Cubase 6.5 > Windows Update Vanished

Post by Maincat » Wed Mar 14, 2012 6:03 pm

Gr8h8m, did you get it sorted out? Hoping so.
Steve
Cubase Pro 10.0.40, Windows 10 Pro 64 Bit Version 1903, 8 Gig RAM, AMD Phenom II 955 BE X4, 27" Acer LCD (X2), GX460, Steinberg UR242, Yamaha KX8, Nektar LX88, Shure SM58, Yamaha HS50Ms with Yamaha HS8M Sub., Yamaha HPH-MT7W Headphones, Kontakt 5.7.3, The Grand 3.1, Neo Soul Keys, Groove Agent 4, WaveLab Elements 10, ASUS Nexus 7 2013, Android 6.0, Cubase IC PRO and lots of other stuff.

Gr8h8m
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Re: Cubase 6.5 > Windows Update Vanished - resolved

Post by Gr8h8m » Wed Mar 14, 2012 9:42 pm

Yep - Asknet reset it all so it worked out. Still, seemed daft to me not making it available on the ftp or normal site. Bandwidth issues I guess.

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