Cubase 10.5. keeps crashing

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jomamist
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Cubase 10.5. keeps crashing

Post by jomamist »

Hello.

I am using Cubase 10.5. For some time now, it has been crashing quite constantly after running for maybe 10-15 minutes. From what I've gathered from the dump file that's generated, it has something to do with Groove Agent.

Please find the dump file attached below.
Attachments
Cubase Elements 10.5.20.179 64bit 2020.9.30 21.05.44.516.dmp
(827.87 KiB) Downloaded 13 times

Martin.Jirsak
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Re: Cubase 10.5. keeps crashing

Post by Martin.Jirsak »

Hi and welcome,

This crash is in Groove Agent SE. Make sure you have the latest update installed, please.

You can also try to switch your computer Off and On (not restart) to reset the timer.
Martin Jirsak
How to show notes of the chord/scale only
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JDaniel
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Re: Cubase 10.5. keeps crashing

Post by JDaniel »

I can't even get mine to start up anymore. I am a very unhappy customer at this point.

jomamist
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Re: Cubase 10.5. keeps crashing

Post by jomamist »

Hello again,

switching the computer on and off hasn't solved the issue. The crashing still happens.

How do I update Groove Agent SE? The version I have is 5.0.20.207, is there a newer version available? I can't find any updates for Groove Agent SE 5.X.

Just updated Cubase Elements to version 10.5.20 and that didn't fix the issue either.

Martin.Jirsak
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Re: Cubase 10.5. keeps crashing

Post by Martin.Jirsak »

Hi,

You can download the latest Groove Agent update from the Steinberg Download Assistant. But 5.0.20 is currently the latest update.

Could you try to trash Groove Agent Preferences?

The Preferences folders are:
Mac: ~/Library/Preferences/Groove Agent SE
Win: %appData% Steinberg/Groove Agent SE_64
Martin Jirsak
How to show notes of the chord/scale only
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jomamist
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Re: Cubase 10.5. keeps crashing

Post by jomamist »

Hello!

Deleting the preferences seemed to work. The crashes haven't occurred for a while now. Thanks for the help!

Classical+Gas1]
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Re: Cubase 10.5. keeps crashing

Post by Classical+Gas1] »

:mrgreen: Whoda thunk it? I's a techie now.
Cubase 10.5.20, Windows 10, 64 bit version 1809, Vienna Ensemble Pro (build 7.0.1056) Vienna Instruments Pro 2.0 (v 2.5.18635), Universal Audio Apollo Twin, M-Audio Oxygen 88 keyboard controller, USB connection, NVIDA GeForce GTX 1600 Ti Display adapter, Intel i7-8700K CPU @3.70 GHz, 32 GB RAM Total Physical Memory

jomamist
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Re: Cubase 10.5. keeps crashing

Post by jomamist »

Hello again,

unfortunately the problem has started to appear again, and deleting the preferences doesn't seem to help anymore. Groove Agent SE seems to be the problem; when I mute a Groove Agent drum track, the crashes do not happen.

Is there anything else that can de done?

Martin.Jirsak
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Re: Cubase 10.5. keeps crashing

Post by Martin.Jirsak »

Hi,

Groove Agent 5.0.30 update has been released. Please, install it.
Martin Jirsak
How to show notes of the chord/scale only
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haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

Hi, I have the same problem with the sampler editor. It crashes everytime I try to drag and drop something in it.
As well as in Cubase 10 pro as in Cubase 11.
I just updated Groove Agent 5.0.30 but I still get the crash.
I mail Steinberg 10 ago and still got no answer....
Who can help?? (Thanks!!!)

Martin.Jirsak
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Re: Cubase 10.5. keeps crashing

Post by Martin.Jirsak »

Hi,
haraldv wrote:
Sat Nov 21, 2020 9:26 pm
Hi, I have the same problem with the sampler editor. It crashes everytime I try to drag and drop something in it.
As well as in Cubase 10 pro as in Cubase 11.
I just updated Groove Agent 5.0.30 but I still get the crash.
I mail Steinberg 10 ago and still got no answer....
Who can help?? (Thanks!!!)
This is probably something totally different. Could you attach a *.crash/*.dmp file?

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Martin Jirsak
How to show notes of the chord/scale only
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haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

Hi Martin, here are two.... thanks for looking into it
Attachments
Cubase 11.0.0.300 64bit 2020.11.20 15.30.59.924.dmp
(983.85 KiB) Downloaded 2 times
Cubase 10.0.50.301 64bit 2020.11.20 10.41.23.464.dmp
(1.13 MiB) Downloaded 2 times

Martin.Jirsak
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Re: Cubase 10.5. keeps crashing

Post by Martin.Jirsak »

Hi,

What kind of data do you drag and drop, please? Audio file (what type, how many channels, sample rate, bit depth...?) or a MIDI Part from any Instrument Track?

Are you sure both of the crashes are related to the Sampler Track? The 2nd crash mentions ARA. It's quite unlikely, there would be ARA involved when drag and drop to the Sampler Track. Or did you drag and dropped an Audio event with any ARA Extension enabled?
Martin Jirsak
How to show notes of the chord/scale only
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haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

Cubase only crashes when I try to use the sampler editor. I tried several loops/samples from the library in cubase. Audio. Normally Cubase just crashes so I don't see a report. Yesterday it crashed several times after trying to solve the problem so I looked for the crash files and took the last 2 onces to send to you. I don't know what ARA is. ... Even when I click in the sample library on a sample and rightclick there to make a sampler track it crashes but also with drag and drop. It also crashes when I try to drag and drop a midifile from an Instrument Track or a short selfrecorded monotrack audiofile. 44.1 hz

Martin.Jirsak
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Re: Cubase 10.5. keeps crashing

Post by Martin.Jirsak »

Hi,

Thank you for the details.

Reported to Steinberg CAN-32544.
Martin Jirsak
How to show notes of the chord/scale only
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haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

Hi Martin, thanks for reporting it. I really hope they react and have a solution. A lot of people
on this forum seem to have the same problem for years now....

haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

I got a suggestion after the last crash that I could de-activate all third party plugins. I tried that and that seems to work, but.... I really need those plugins....

Martin.Jirsak
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Re: Cubase 10.5. keeps crashing

Post by Martin.Jirsak »

Hi,
haraldv wrote:
Sun Nov 22, 2020 1:14 pm
I got a suggestion after the last crash that I could de-activate all third party plugins. I tried that and that seems to work, but.... I really need those plugins....
This is interesting. There is no any plug-in (apart from the ARA thing) mentioned in the crash. Do you use Direct Offline Processes?

Of course, it would be interesting to find out, which plug-in is it. Could you try to find it out, please?
Martin Jirsak
How to show notes of the chord/scale only
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haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

I don't know what Direct Offline Processes are but first I have to try now to get my third party's plugins back....

haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

after restarting cubase all the third party plugins are back so I'm gonna remove them one by one and hope I can find the one that gave the troubles...

haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

In the plug-in manager I clicked on very program and disabled the ASIO guard but the programs still opened after that and after drag and drop from an audiosample cubase crashed again.... Did I do it the wrong way or is there an other way to remove or better disable a VST-plugin one by one?

haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

Maybe there's a way to move the plug-ins one by one to the blocklist to check which plug-in causes the trouble?

haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

I restarted Cubase without the third party plugins and added the path for each third party plugin one by one again and rescanned it after adding each path and tried drag and drop an audio sample. That worked. But when I restarted Cubase again the old setting came up again. By example: I had EZ drummer that I don't use anymore because I have superior Drummer now. I deleted the paths in the Plug-in manager and restarted Cubase but than the deleted paths were there again...

haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

It looks like Cubase doesn't remember the changes that I made. I didn't save it after making the changes because I had to give it name than and would like Cubase to open every time in the same way. How can I do that?

haraldv
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Re: Cubase 10.5. keeps crashing

Post by haraldv »

I found a solution that seems to work on helpcenter.steinberg.de: Initializing preferences[

Corrupted program preference files can bring your Steinberg program into all kinds of troubles, particularly after installing an update.
Fortunately, refreshing the preferences is quite easy

Close all programs.
Open the 'Run' command prompt by pressing the Windows logo key and R on the keyboard simultaneously. The Windows key is located between the keys Ctrl and alt.
(To open the command prompt on Windows XP select 'Run' from the Start menu.)
In the command line of the 'Run' window, enter this path: %appdata%/Steinberg
Locate the folder which is named the same as your Steinberg program, for example 'Cubase 8.5'.
Rename it (for example, from 'Cubase 8.5' to 'xCubase 8.5') in order to hide it from your Steinberg software. The folder will only be hidden safely, if the change will be done before the original folder name.
If you find folders of previous versions of your program, make sure to hide or remove them, too.
Next time you start your Steinberg program it will create a new folder with fresh preferences and default settings - which hopefully fixes the problem you've experienced.

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