Cubase freezes when closing.

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Tony_ST
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Cubase freezes when closing.

Post by Tony_ST » Wed Mar 04, 2020 9:25 am

Hello! Recently I have a problem with Cubase 10.5. After loading any project and working with this project for a long time, Cubase does not want to close properly and freezes. This situation does not happen when I close the program a moment after turning on, without plugins loaded. I had several VST plugins previously installed such as Spire or The Legend and I thought it was the fault of one of the plugins. I decided to install fresh Windows 10 and use only the plugins that are standard in Cubase 10.5. I also installed the full latest version of Halion 6. The problem still appears. I read somewhere on the forum that the problem may be outdated VST plugins but in my case this is not the case. Where to look for a solution, then? Is this a problem with Windows 10? The computer I use is a standard PC with an Intel Core i5 9600K processor. I only use the built-in graphics card. As an audio interface I use the Roland FA06 keyboard. I noticed one more thing .. When Cubase hangs, after running the task manager in Windows, I see that it is not in the Applications field and appears in the Background Processes field. When I try to close this process, I can't do it. Only a full restart of the computer helps. Does anyone have any idea what this could be? Regards!
Cubase 10.5, Roland FA06, Intel Core I5 9600K, Gigabyte Aorus Z390 Pro, VST: Halion 6, Padshop 2, The Legend, Spire, SynthmasterOne…

Martin.Jirsak
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Re: Cubase freezes when closing.

Post by Martin.Jirsak » Wed Mar 04, 2020 9:28 am

Hi,

Use Microsoft ProcDump utility to get a DMP file. Then upload it to Dropbox (or similar service) and share the link here, please.
Martin Jirsak
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Re: Cubase freezes when closing.

Post by RichardTownsend » Wed Mar 04, 2020 9:39 am

I get the same problem on Mac. Cubase 10.5.12 becomes unresponsive on closing a project.

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2014 MacBook Pro 15", 16Gb RAM, 500Gb SSD, 2Tb CIE Rugged External HD, BENQ GW2765 display at 2560 x 1440, Mac OS Mojave, Cubase 10.5.x, Dorico 3.x, Mytek Brooklyn DAC, NI Kontrol 6, Neumann KH120 monitors, Focal Elear phones, NI Komplete 12, Omnisphere, Kontakt libraries, Serum, Superior Drummer 3

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Tony_ST
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Re: Cubase freezes when closing.

Post by Tony_ST » Wed Mar 04, 2020 9:45 am

As soon as the problem reappears, I will upload the DMP file. I was convinced that this problem only occurs under Windows. Interesting..
Cubase 10.5, Roland FA06, Intel Core I5 9600K, Gigabyte Aorus Z390 Pro, VST: Halion 6, Padshop 2, The Legend, Spire, SynthmasterOne…

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Re: Cubase freezes when closing.

Post by valeryshpo » Wed Mar 04, 2020 12:18 pm

same thing happens to me.
i tried to use Microsoft ProcDump utility
but i don't understand how to make a dumbfile from it

tried to search in the minidump folder but no dumbfiles there either
WIndows 10 Cubase 10.05.12
2019 Intel I9-9990
32ram
SSD drives

plugins:
Native Instruments, Eastwest,Waves, Slate digital,Spitfire , Fabfilter, Soundtoys, Toontrack, Kilohearts, Izotop, IK mulitmedia, UVI, PG music inc. Oeksound, Sound theory

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Re: Cubase freezes when closing.

Post by Martin.Jirsak » Wed Mar 04, 2020 12:21 pm

Hi,

My expectation is, this is linked to the 10.5.12 Crashes Every Time I Quit on Mac. I would say, it's the same source. It crashes on Mac and freezes on Windows.

Do you guys use ReWire?

DMP file would be helpful to be able to confirm, it's the same think as the linked issue.

Sorry, I'm not Windows user, I don't know, how to use the ProcDump. I just know this tool exists and several users here have generated a DMP file by using it.
Martin Jirsak
How to show notes of the chord/scale only
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Tony_ST
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Re: Cubase freezes when closing.

Post by Tony_ST » Wed Mar 04, 2020 1:40 pm

I don't use ReWire .. When I open the STUDIO menu and then ReWire and ReWire setup, I have nothing there.
Cubase 10.5, Roland FA06, Intel Core I5 9600K, Gigabyte Aorus Z390 Pro, VST: Halion 6, Padshop 2, The Legend, Spire, SynthmasterOne…

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Re: Cubase freezes when closing.

Post by Tony_ST » Thu Mar 05, 2020 10:08 pm

Welcome back! The same problem with Cubase 10.5 crashing on closing appeared several times today .. However, I have no idea how to make a dump file with Procdump ... Could someone write how to do it the easiest way? Thank you and best regards!
Cubase 10.5, Roland FA06, Intel Core I5 9600K, Gigabyte Aorus Z390 Pro, VST: Halion 6, Padshop 2, The Legend, Spire, SynthmasterOne…

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Re: Cubase freezes when closing.

Post by shanabit » Thu Mar 05, 2020 11:48 pm

This bug is as old as the hills, crash or freeze on closing

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Re: Cubase freezes when closing.

Post by ramseysounds » Sun Mar 15, 2020 1:44 pm

It seems to me to be only an issue since update to 10.5.12 (pro) here
Am on Windows 10.

And because it goes to unresponsive the last project is not listed when trying to open recent.
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
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Re: Cubase freezes when closing.

Post by Martin.Jirsak » Sun Mar 15, 2020 1:56 pm

Hi,

Could you attach the dmp file, please?
Martin Jirsak
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Re: Cubase freezes when closing.

Post by ramseysounds » Sun Mar 15, 2020 2:02 pm

edit - latest one attached. but funnily enough the most recent ones are not recorded as crash dumps
Attachments
Cubase 10.5.10.120 64bit 2020.2.14 23.29.53.829.dmp
(940.52 KiB) Downloaded 9 times
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
Lots of lovely plug ins

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Re: Cubase freezes when closing.

Post by ramseysounds » Tue Mar 17, 2020 9:53 pm

Hi. Any update? Thanks
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Re: Cubase freezes when closing.

Post by Martin.Jirsak » Tue Mar 17, 2020 11:15 pm

Hi,

Sorry, I'm not in the office in these days because of the virus situation...

But as I can see, you are using Cubase 10.5.10. Could you try to update to Cubase 10.5.12, please? If it's still crashing, could you attach a new DMP file, please?
Martin Jirsak
How to show notes of the chord/scale only
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Re: Cubase freezes when closing.

Post by ramseysounds » Tue Mar 17, 2020 11:27 pm

Yeah Im running 10.5.12
I feel you with the virus. Affecting too many people. Stay lucky
i5-4690 16 gig Cubase Pro 10.5.12. W10 64 bit
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Re: Cubase freezes when closing.

Post by Martin.Jirsak » Tue Mar 17, 2020 11:31 pm

Hi,

But the crash file is from Cubase 10.5.10. Does it mean this crash doesn't make a DMP file? Could you double-check, when was the file created, please? Does it match with the date-time of the crash?

Thank you.
Martin Jirsak
How to show notes of the chord/scale only
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Re: Cubase freezes when closing.

Post by ramseysounds » Wed Mar 18, 2020 12:35 am

as I said before, the most recent ones are not recorded as crash dumps
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Re: Cubase freezes when closing.

Post by Martin.Jirsak » Wed Mar 18, 2020 9:28 am

Hi,

Could you use Microsoft ProcDump utility to generate a DMP file in Cubase 10.5.12, please?
Martin Jirsak
How to show notes of the chord/scale only
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Lutz_H
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Re: Cubase freezes when closing.

Post by Lutz_H » Thu Mar 19, 2020 8:15 pm

Hello, same problem here, cubase freezes almost always on close. Version is 10.5.12.

MS procdump file here:
https://www.dropbox.com/s/0srht8l09kjik ... e.dmp?dl=0

Messages from procdump:
[20:10:49] Hung Window:
[20:10:49] Dump 1 initiated: C:\WINDOWS\system32\cubase.dmp
[20:10:50] Dump 1 complete: 62 MB written in 1.9 seconds
[20:10:51] Dump count reached.

Thanks.

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Re: Cubase freezes when closing.

Post by Lutz_H » Fri Mar 20, 2020 10:31 am

I have the same issue - Cubase 10.5.12 is freezing almost all the time on close, more likely after longer sessions.

MS procdumps here:
https://www.dropbox.com/s/0srht8l09kjik ... 0.dmp?dl=0
https://www.dropbox.com/s/547ju6ak91syr ... 5.dmp?dl=0

Thanks for looking into this issue.

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Re: Cubase freezes when closing.

Post by Lutz_H » Fri Mar 20, 2020 10:42 am

Hello, I have the same issue. Cubase 10.5.12 freezes almost always on close, and it feels more likely after a longer session.

MS procdumps:
https://www.dropbox.com/s/0srht8l09kjik ... 0.dmp?dl=0
https://www.dropbox.com/s/547ju6ak91syr ... 5.dmp?dl=0

Thanks for looking into this.

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Re: Cubase freezes when closing.

Post by Bob Miller » Fri Mar 20, 2020 10:49 am

I'm on CB 10.0.50 on Trashcan Mac on Mojave 10.14.6
Closing a project takes a very long time. It does not crash..... I think this started after the last Cubase update.
It takes way too long to close.
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Re: Cubase freezes when closing.

Post by Lutz_H » Sat Mar 21, 2020 10:00 am

Bob Miller wrote:
Fri Mar 20, 2020 10:49 am
It takes way too long to close.
Bob, how much time does it take in your case?

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Re: Cubase freezes when closing.

Post by Bob Miller » Tue Mar 24, 2020 5:36 pm

Hi Lutz,
Sorry for my late replay. It seems about the same time to load a project. Typically between 20 to 40 seconds.
Shutting down used to go a lot quicker. It is without saving by the way.
http://www.peggy51.nl
Cubase 10, Wavelab 9
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Re: Cubase freezes when closing.

Post by Fabio Bartolini » Tue Mar 24, 2020 7:04 pm

@Lutz_H: Your hang is due to reaching a breakpoint and is related to a plugin, but I wouldn't know to which point it's actually the plugin's fault.
There is some operation from Limiter6_x64 (possibly quitting the plugin or closing the UI, releasing memory...), then a long series of operations from d2d1 and d3d11. The fault module is D3D10Warp.dll.
You could try and re-install the NVIDIA driver (custom mode -> video driver only). You can also try an older driver revision.
I don't recall seeing this call-stack before, but I resolved 3 dumps like this in the last 2 days, involving different plugins.
In case this started after Windows update, you could also try and roll back, then re-apply the update. Or run SFC /scannow.

The slow close on Mac is most likely something different.
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