Eastwest Play 6.1.4 freezes Dorico 3

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mitchellmusico
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Eastwest Play 6.1.4 freezes Dorico 3

Post by mitchellmusico »

Hello. Play software got an update that adds compatibility for Catalina and now it appears in the VSTs list in Dorico, but every time I select it to use it Dorico freezes and I have to force quit. Any suggestion?

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

Start Dorico and have a look in Activity Monitor for a process called VSTAudioEngine. When you select Play, does the audio engine process go away?
If so, please restart Dorico and do Help > Create Diagnostic Report. That creates a zip file on your desktop, please attach here.
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Andre »

Not sure if this can be related, but I noticed that since I updated to Play to 6.1.4, Logic Pro x is crashing every time I choose it as instrument.
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by David Tee »

I'm not getting that fault, Andre. I'm also on 10.14.6 and 6.1.4.
• Dorico 3.5, Cubase 10.5.5
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by mitchellmusico »

Ulf wrote:
Sat Oct 19, 2019 7:31 am
Start Dorico and have a look in Activity Monitor for a process called VSTAudioEngine. When you select Play, does the audio engine process go away?
If so, please restart Dorico and do Help > Create Diagnostic Report. That creates a zip file on your desktop, please attach here.
Yes, the process called VSTAudioEngine disappeared after I selected Play. Heres the diagnostic report. Thank you!
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Dorico Diagnostics.zip
(355.64 KiB) Downloaded 16 times

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

The diagnostic report contains two crash logs of the audio engine. Looking at those I can see that not Play is bringing the audio engine down but instead it is Ohmicide-eastwest-funky-VST2. So that plug-in is crashing and in turn brings down the engine.
I've attached the corresponding crash log. Please contact EastWest and provide that file so they can work out a fix.
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VSTAudioEngine3_2019-10-19-134854_Mitchells-MacBook-Pro.crash
(134.24 KiB) Downloaded 18 times
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Peter Roos »

Ulf wrote:
Sat Oct 19, 2019 7:11 pm
The diagnostic report contains two crash logs of the audio engine. Looking at those I can see that not Play is bringing the audio engine down but instead it is Ohmicide-eastwest-funky-VST2. So that plug-in is crashing and in turn brings down the engine.
I've attached the corresponding crash log. Please contact EastWest and provide that file so they can work out a fix.
I'm one of the EW beta testers, I'll pass this on. Can't reproduce it myself as I an on PC.

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

@Mitchell: EastWest got in contact with me. The crash is in Ohmicide, a sub-plug-in of Play. They suggest that for a first workaround you move Ohmicide out of the way, it can be found under /Library/Application Support/EastWest/Effects. You will get an alert that the plug is not found, but you can simply ignore it. Then Play should open. Please confirm. Thanks
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Gerrit_EastWest »

Hello,
Gerrit here from EastWest. We got some reports that Play 6.1.4 requires a complete uninstall before if works without problems. On our test computer it works fine by simply installing on top of an old version. But under some circumstances a complete uninstall is required using the uninstaller on mac and the uninstall function on windows. Note: The EW Installation Center doesn't completly un-install!

Some mac crash logs point towards the Ohmnicide effect within Play. To narrow down the problem you can delete the file from the EastWest/ Effects folder
Please let me know if that helps!

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Daniel at Steinberg »

Thanks for coming here to help troubleshoot these problems for our users, Gerrit!

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by mitchellmusico »

Thank you everyone for the answers! I'm going to try these suggestions tonight and I"ll let you know.

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by mitchellmusico »

Fixed! I tried first to uninstall everything and do a clean installation but that didn't fix the problem. So I did the workaround and deleted the Ohmnicide plugin and it works now. Thank you everyone for your help!

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by phattlippz »

Slightly off topic, but relevant: just a note that the exact same plugin (ohmicide) is crashing Logic when attemping to load the Play software...

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by kevin b »

Hi All, I continue to have problems here. Dorico hangs and has to be Force Quit whenever I choose Play (meaning no crash report possible). I'm working with the latest version of Play (6.1.5). I've uninstalled and reinstalled using EW uninstaller and installers. I'm also at the latest version of EW Installation Center. I've deleted the Ohmicide. Latest version of Dorico on Mac OS 10.14.6. Any further ideas or suggestions would be wonderful. Since Dorico 3, EW hasn't worked which is a pity. All best, Kevin
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

Most likely Dorico is hanging because the audio engine died. Please start again and immediately do Help > Create Diagnostic Report. That creates a zip file on your desktop that shall also contain the most recent audio engine crash dumps. Please attach here.
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Daniel at Steinberg
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Daniel at Steinberg »

In addition to Ulf's advice, make sure you have downloaded and installed the latest version of eLicenser Control Center, which you can find here.

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by kevin b »

Thanks both of you for this prompt reply. I updated the eLicenser Control Center already as well, so sadly that isn't it.
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by kevin b »

Dorico Diagnostics.zip
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Daniel at Steinberg »

Certainly there are a lot of audio engine crashes in there...

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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

By the way, I have here Play 6.1.5 running on 10.14.6 and Dorico 3.0.10, and it's working fine. What if you upgrade to 6.1.5?
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by kevin b »

Thanks Ulf, I am using 6.1.5.
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

Indeed, the audio engine always crashes when it tries to load in Play. As I said, please try the latest and see how that goes.
And there was one more crash with Ohmicide, same thing, crash upon loading, but I don't know if an update for that one is available.
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

kevin b wrote:
Mon Dec 23, 2019 2:40 pm
Thanks Ulf, I am using 6.1.5.
Oh, you do have? Well, it's working fine here, so it can't be a general issue then. I would also get in contact with East West then, as I have not much more to say about it, unfortunately.
Ah, wait, do you also have the latest PACE software?
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by kevin b »

Thanks Ulf, if I'm on the latest version and I've deleted Ohmicide, what then? Any ideas? Appreciate the help here.
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Re: Eastwest Play 6.1.4 freezes Dorico 3

Post by Ulf »

I took a look again, and the crash dump claims as termination reason "Namespace CODESIGNING". That indeed suggests that you need an update of the iLok (PACE) software.
I'd suggest you go to https://www.ilok.com/#!home and get the latest.
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