Dorico 3 hang up

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Claudio Rosati
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Dorico 3 hang up

Post by Claudio Rosati »

Hello all,

Dorico 3 on my MacOS Mojave hang up very often, requiring a forced quit. Sometime a dialog appears telling there are connection problem with the eLicense.

Please tell me if I can provide you with some log files.

Claudio

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Daniel at Steinberg
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Re: Dorico 3 hang up

Post by Daniel at Steinberg »

Yes, certainly you should provide some log files. You can do that by choosing Help > Create Diagnostic Report and then uploading the zip file that will be produced and left on your desktop.

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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

Not too much waiting for it to happen again: after a couple of hours of work.
Dorico Diagnostics.zip
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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

And again after few minutes...
Dorico Diagnostics.zip
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Daniel at Steinberg
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Re: Dorico 3 hang up

Post by Daniel at Steinberg »

Thanks, I'll pass the logs on to Ulf. Unfortunately I can't provide any further help and assistance myself at this stage.

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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

Thank you Daniel.
I hope the Dorico team can find something something useful.

Claudio

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Ulf
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Re: Dorico 3 hang up

Post by Ulf »

Hi Claudio, the crash logs show a pattern that we have seen before but were not able to reproduce, yet. Is there anything that you could think of which makes this happen with you? Or could you please have the Activity Monitor open during work and regularly check for a process called VSTAudioEngine? The error that you are seeing might come much later after that process going down. We need to know what action makes the VSTAudioEngine go down. Thanks for your help.
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jesele
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Re: Dorico 3 hang up

Post by jesele »

Hi, sending a new diagnostics rapport. I'm on Mojave and Dorico hangs on quit very often (VST engine) using Noteperformer.
Now I made a new Playback setup with Wallander instruments Wivi, Pianoteq 6, EZdrummer 2 and UVI workstation
and with that setup it hangs every time I quit.

Jesper

Dorico Diagnostics.zip
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Ulf
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Re: Dorico 3 hang up

Post by Ulf »

Hi Jesper, the crash pattern looks exactly same to that of Claudio. Could you please provide a test project with which the crash happens? That could help us reproducing the issue. Thanks
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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

I too am using the Noteperformer 3.

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jesele
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Re: Dorico 3 hang up

Post by jesele »

Ulf, sent it by mail.

Jesper

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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

I've done as requested.
This time Dorico hung up the UI but continued playing. The VST Audio Engine process didn't went down. Instead, after forcing Dorico to quit, the VST Audio Engine process was still alive, and I've quit it from the Activity Monitor
Dorico Diagnostics.zip
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PaulWalmsley
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Re: Dorico 3 hang up

Post by PaulWalmsley »

Claudio - are you using VE Pro? There is a known issue causing a hang or crash on shutdown with VE Pro that we are currently investigating.
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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

Hello,

I've VSL, VE Pro and MIR installed on my mac, but I'm not using them on the project I'm currently working (it's only based on NotePerformer 3). I'll probably add Master Equalizer, Multiband Compressor and Hybrid Reverb from VSL once the score is finished, for mastering. Not yet.

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PaulWalmsley
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Re: Dorico 3 hang up

Post by PaulWalmsley »

I could see that VE Pro was in the list of loaded libraries, so I guess that could be because of how it adds extra event inputs. So even though you're not using it directly, it's still lurking in the background.
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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

Is there a back list where I can put it temporarily and see if something changes?

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Re: Dorico 3 hang up

Post by PaulWalmsley »

I don't know I'm afraid - I think that's a shared low level library rather than a VST plugin, so it gets loaded automatically by the VE Pro driver.
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Ulf
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Re: Dorico 3 hang up

Post by Ulf »

Claudio Rosati wrote:
Mon Oct 21, 2019 6:53 pm
Is there a back list where I can put it temporarily and see if something changes?
You could - at your own risk - try to temporarily move out all VSL related stuff from /Library/Audio/Plug-ins/VST3
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jesele
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Re: Dorico 3 hang up

Post by jesele »

Hi, I just activated a new license on my MBP, been using the USB-elicenser and without the dongle, no hang on quit.

Jesper

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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

I had a problem with my dongle not being recognised today, but after removing and reinserting it it was fine.
I've also created 2 new folders in audio/plugins: "VST (disabled)" and"VST3 (disabled)" where I've moved all the Vienna (VSL) plugins. After the restart I was able to work with Dorico for almost 3 hours without any problems. Tomorrow I'll work in the same conditions on a larger project, and I'll tell you if hang up happens again or not.

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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

Another day without problems after removal of Vienna plugins.

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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

More on DORICO 3 hanging up...

I've finished my piece of music and I wanted to slightly master it, so I've moved back the VSL plug-ins (only the VSL, not the Vienna ones) to their VST and VST3 folder. I've restarted my Mac and launched the eLicenser Control Center (after updating it to the very last version) for a check.

I started DORICO 3 but the VSL plug-ins were not available, so I've done my mastering using the demo version of Sugar I had previously installed to give it a try. Fine until I quit DORICO... it closes the project and hung up until I forced it to quit.

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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

Hello all,

I've read to update the eLicense program on Twitter, and I've done it. But I still have non-systematic hang ups when I start playing my piece. I thank you for the autosave feature that most often (but not always) allows me to recover saved work, but nevertheless the hang ups are still annoying and make Dorico 3 being perceived as fragile.

Do you have any news on the topic?

Claudio

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Ulf
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Re: Dorico 3 hang up

Post by Ulf »

We have a fix for the VSL related crash, but that is a fix within Dorico and will become public with the next Dorico update.
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Claudio Rosati
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Re: Dorico 3 hang up

Post by Claudio Rosati »

thank you

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