Dorico 3 Closing

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Fredson
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Dorico 3 Closing

Post by Fredson » Wed Sep 11, 2019 5:00 pm

Hello guys! Dorico closes every time I try to do that, It also closes when I use Condensing. Can someone help me?
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Dorico Diagnostics.zip
(365.37 KiB) Downloaded 19 times
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Re: Dorico 3 Closing

Post by pianoleo » Wed Sep 11, 2019 5:01 pm

Every time you try to do what?
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Re: Dorico 3 Closing

Post by Fredson » Wed Sep 11, 2019 5:41 pm

Yes, every time!
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Re: Dorico 3 Closing

Post by Fredson » Wed Sep 11, 2019 5:58 pm

This is the Dorico file
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Sebastiana e Canto da Ema - BANDA.dorico.zip
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Re: Dorico 3 Closing

Post by pianoleo » Wed Sep 11, 2019 5:59 pm

What are you doing that causes Dorico to close?
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Re: Dorico 3 Closing

Post by Fredson » Wed Sep 11, 2019 6:03 pm

I try to change the spce size and every time it closes
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ShikiSuen
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Re: Dorico 3 Closing

Post by ShikiSuen » Wed Sep 11, 2019 6:51 pm

pianoleo you may want to check this facebook post in the Dorico discussion group before repeating your same question:

https://www.facebook.com/groups/dorico/ ... 681625603/
// My first name is Shiki. A trilingual Chinese living in Japan. My nationality doesn't prove anything, but I do have issues with my English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスは少し苦手です。
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Re: Dorico 3 Closing

Post by ShikiSuen » Wed Sep 11, 2019 6:53 pm

Fredson, I don't know whether you and Luiz Pereira are the same person or not.
However, trying to provide as much issue-related intelligence together with your question can help official team troubleshoot your issue.
(Other non-official people may try helping you, or irritate you (maybe intended or not), or doing something else.)
// My first name is Shiki. A trilingual Chinese living in Japan. My nationality doesn't prove anything, but I do have issues with my English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスは少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Pro 2013] [MacBook Pro 15" 2017]

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Re: Dorico 3 Closing

Post by pianoleo » Wed Sep 11, 2019 6:54 pm

Thanks Shiki.
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& 2017 HP ZBook Studio G3 15.6” UHD quad-i7, 16GB RAM, Windows 10 Pro
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Re: Dorico 3 Closing

Post by Fredson » Wed Sep 11, 2019 7:39 pm

Thanks, Shiki! My name is Fredson Luiz Pereira da Silva.

Everything was working normally, when I went to change the space size Dorico closed and every time I opened the file and tried to change the same thing happened, I opened the same file in Dorico 2 and it worked, when back to 3 it closes, I already uninstalled and installed and the problem continues. I created a new file, copied the score to the new file, initially it seemed to be fine, tested changing the space size and it worked, kept copying the score instrument by instrument, then decided to test Condensing, because Dorico had closed a few times too When I used this function, and the same problem happened, it closed.
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Re: Dorico 3 Closing

Post by Daniel at Steinberg » Thu Sep 12, 2019 10:58 pm

Fredson, thanks for submitting your project. I can reproduce the crash. I believe you should find that if you switch condensing off before you try to change the staff size, then re-enable it once you have changed the staff size, you should be OK. We will make sure that this crash gets fixed in the next update. I'm sorry for the inconvenience.

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