Lower Zone key editor length shorter than Project zone at full zoom out

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irregular
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Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello,
I don't know if this is an error or maybe it is already documented. I've attached an image about it.
I'm running version Cubase 10.0.20 Build 187.
What happens is when I zoom out on the lower zone key editor the project length there becomes shorter the closer I am to full zoom out.
Notice in the attachment how the playback line is almost next to the edge at full zoom out in the key editor but not on the project window. So when you press play the playback line is out of range of the key editor. This also has the unfortunate effect of leaving project parts outside the range of the key editor which makes this window not very useful for some stuff I've been doing.

Has anyone experienced this?

Thank you.
Attachments
Cubase10.jpg
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Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello?
No Steinberg technical support user over here?
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello?
How can I sent a bug report to Steinberg as to check this for future versions?

Thank you.
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

-steve-
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by -steve- »

Your question isn't really clear. What exactly are you saying is wrong?

Is Follow active?

Do you know about "Link Project and Lower Zone Cursors"?

Please look those up if either is not familiar.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello, I've used "Link Project and Lower Zone Cursors" and the behavior is even more evident with it activated.

I'll try and explain myself better, the attached screen captures have "Link Project and Lower Zone Cursors" activated, you need to zoom in a bit so the bug can be evident. Project I made is 1 minute long, 60bpm, 4/4, 15 bar project.

Screen Capture 1: Click on the zoom out button in the lower key zone, max out that option to try and see the whole project which is what you would expect, it should be synced with the project window as shown.
1.JPG
(215.68 KiB) Not downloaded yet
Screen Capture 2: Now click on the zoom out option in the upper part of the project window and you'll be able to zoom out at least one more step in that window but nothing happens on the lower key editor. You have now unsynced the cursors even though you have the "Link Project and Lower Zone Cursors" activated.
2.JPG
(222.47 KiB) Not downloaded yet
One of the consequences of this bug is that you are not able to select all the notes in bar 14 and completely missed bar 15 in the lower key editor while they do show up in the project window.

Can anyone replicate this behaviour? I'm on Windows 7 with Cubase Pro 10.0.20.
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

Puma0382
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by Puma0382 »

And if you move the cursor in the Project window to Bar 15, what happens in the Lower Zone editor window..? (sorry, not able to help directly just now)
System 1:- Win10 64bit, Gigabyte H81M m/board, Intel i7 4790 3.6Ghz, 16Gb RAM, NVIDIA GTX 750 Ti, 2 x 22" HD monitors; Steinberg UR44; Cubase Pro v10.5.20, WaveLab Pro v10.0.40, Studio One v4.6.1, Dorico Elements v3.5.10, Addictive Drums 2, Komplete 12, StylusRMX

System 2:- Win10 32bit, Q6600 2.4 Ghz, 4Gb RAM, NVIDIA GeForce 8400 GS, Delta 1010LT; Cubase Pro v8.0.40, WaveLab Pro v9.1.0, Komplete10, StylusRMX

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

It gets stuck, doesn't crash Cubase since it seems to be just an interface problem. When you move the lower key editor's cursor, the other one on the project window should sync again.

Just in case it needs a bit more explanation, you can't get to bar 15 using the lower key editor, this is how I came across the problem. I was transposing an old project, I was in the lower key editor, mouse clicked-and-dragged to select all notes, I thought it had worked but I was unable to select all midi notes from there. It happens to any project length.
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello? was anybody able to replicate this?
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello?
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hey, I was working on a new project and I something odd happened. "Link Project and Lower Zone Cursors" was activated but lower editor was not synced at all, it was just stuck somewhere, had to disable "Link Project and Lower Zone Cursors" and move to get it back.
This bug seems to give unexpected behavior.
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

-steve-
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by -steve- »

Not seeing this. Have you ruled out corrupt prefs?
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello, nope, I've not, how would I reset them?
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

-steve-
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by -steve- »

See the troubleshooting links on the Knowledgebase- https://helpcenter.steinberg.de/hc/en-us
independent manufacturer rep (not a Steinberg employee)
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irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello, I followed the instructions but the error is still there.
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-steve-
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by -steve- »

If you are certain that you started Cubase in Safe Start mode, or that you renamed the User Prefs folder before starting Cubase, maybe this is a Windows 7 only thing?

Since there aren't other reports of it here though, I'm still thinking it's some kind of system setup issue, or maybe even a video driver issue, one can see in the forum problems with Nvidia drivers. (fixable)

My system is quite similar to yours, with the exception of the OS... (see below). If you want to zip your test project and attach it here or to a file share site I'd be happy to try to repro the problem- maybe I didn't do the exact steps necessary.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Understood, i'll try this first in the lastest OSX.
I'll make a video of that if I find the error there.

Thank you. :D
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Hello,
The error was replicated on my 2012 MacBook with the latest OSX.
I've attached the project file and I uploaded a video of it to Youtube.
https://www.youtube.com/watch?v=pEHtC78WR-c
At around 0:38 I selected all the notes that I'm able to see at full zoom out on the lower key editor, but when you zoom in then the rest of the notes to the right start appearing. I was unable to select those notes because the range of the lower key editor is not the same as the project itself when close to full zoom out, even with sync enabled.

I noticed this bug because I transposed a track by selecting all notes like in the video, everything normal, then I played it back and when it got close to the end I noticed that the last bit of the track had not transposed. Of course, I hadn't been able to select all notes, like in the video.

Project is 1 min long, 60bpm with one midi part that lasts 20 seconds and is replicated three times. You'll noticed I'm not able to reach the last notes from the last part, not even close. This does not happen the detached key editor, only the one that is attached to the lower part of the project window.

Project File:
Test.zip
(13.2 KiB) Downloaded 19 times
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

-steve-
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by -steve- »

I could reproduce. There's something going on here for sure. It looks like the zoom and speed calculation for the transport cursor is different for the project view than it is for the editor, and also, the project is not automatically adjusting its length when an object exceeds the current length.

A way to workaround this for now, is to set the project length manually to be longer, like at least double, and when this crops up to toggle Link Project and Lower Zone Editor Cursors, followed by a zoom command.

Nice sleuthing, irregular. I'll report it to the Steinberg support team.
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

irregular
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Re: Lower Zone key editor length shorter than Project zone at full zoom out

Post by irregular »

Thank you Steve.
Cubase 10.0.20 x64
Windows 7 Ultimate SP1 x64
Intel Core i7 3930K / 16 GB RAM DDR3 / GB X79-UD5

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