Cubase 9.5.20 just started crashing every time a file browser window comes up

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mbira
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Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Tue Apr 03, 2018 6:35 am

I'm on a Mac running 10.10.5. Cubase Pro 9.5.20. This just started happening. Any time I click "empty project" at the beginning the file browser pops up and cubase crashes. It also happens any time the file browser pops up: trying to name a file in export, trying to export an xml, etc.

It's not happening on 9 or 8.5.

Is there somewhere that I can download 9.5.10 to revert to that and see if that will get me back up and running.

This is an emergency! Thanks!

The only new thing I did was I just installed the Dorico demo. :-(
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Tue Apr 03, 2018 7:03 am

OK-I just started in Cubase safe mode and the crash didn't happen. I guess I need to figure out how to not lose all my preferences now. :-/
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Tue Apr 03, 2018 7:15 am

mbira wrote:
Tue Apr 03, 2018 7:03 am
OK-I just started in Cubase safe mode and the crash didn't happen. I guess I need to figure out how to not lose all my preferences now. :-/
I spoke too fast. Even with using factory preferences, the issue still remains. It was only that it defaulted to not asking for the file location so I thought it was working. As soon as I set it to prompt for a file location, it crashes again :-(
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Tue Apr 03, 2018 7:49 am

I managed to download 9.5.0 and install it. I moved my old preferences over and things work correctly. I found what I think is the 9.5.10 update:
http://download.steinberg.net/downloads ... te_mac.dmg

but it does not seem to update from 9.5.0 for some reason even though it installs. When I update all the way to 9.5.20 then the crashing returns. :-(
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by Martin.Jirsak » Wed Apr 04, 2018 3:37 pm

Hi,

Could you share the crash file (via Dropbox or similar), please (best the one from Cubase 9.5.20, please)? You can find it in the Console macOS utility.
Martin Jirsak
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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Thu Apr 05, 2018 12:27 am

Martin.Jirsak wrote:
Wed Apr 04, 2018 3:37 pm
Hi,

Could you share the crash file (via Dropbox or similar), please (best the one from Cubase 9.5.20, please)? You can find it in the Console macOS utility.
Yes. I'll go ahead and reinstall 9.5.20 and I'll post the crash report.
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Thu Apr 05, 2018 12:40 am

Here it is:
Cubase_crash_report.zip
(26.86 KiB) Downloaded 59 times
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Thu Apr 05, 2018 4:36 am

Just tried to do another full uninstall-including these steps:
https://www.steinberg.net/en/support/kn ... completely

Reinstalled and same crashing. This sucks so bad. :-(
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by Martin.Jirsak » Thu Apr 05, 2018 8:23 am

Hi,

At the end, it crashes on Apple side. But Cubase is in the crash thread, so I pass it over to Steinberg anyway.

Btw, officially, Cubase doesn't support macOS 10.10. See System requirements, please.
Martin Jirsak
How to show notes of the chord/scale only
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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Thu Apr 05, 2018 8:57 am

Martin.Jirsak wrote:
Thu Apr 05, 2018 8:23 am
Hi,

At the end, it crashes on Apple side. But Cubase is in the crash thread, so I pass it over to Steinberg anyway.

Btw, officially, Cubase doesn't support macOS 10.10. See System requirements, please.
I don't know what you mean about it crashing on Apple side. Cubase used to work and now it crashes-though it is indeed whenever it pulls up the finder window in Cubase. There was no Cubase or OS change that has happened.

Do you know where I can find 9.5.10 for a Mac? I was using that for the last couple months with no issue.
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by Martin.Jirsak » Thu Apr 05, 2018 9:38 am

Hi,

I mean, the crash thread ends up with Apple items. Then it crashes. Could you try to trigger First Aid from the Disk Utility, please?

Unfortunately, I don't know, where to download an older C9.5.10 update.
Martin Jirsak
How to show notes of the chord/scale only
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mbira
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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Thu Apr 05, 2018 9:56 am

Martin.Jirsak wrote:
Thu Apr 05, 2018 9:38 am
Hi,

I mean, the crash thread ends up with Apple items. Then it crashes. Could you try to trigger First Aid from the Disk Utility, please?

Unfortunately, I don't know, where to download an older C9.5.10 update.
I'm not going to take a chance with First Aid until I can do a complete backup of my computer.
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by Martin.Jirsak » Thu Apr 05, 2018 10:32 am

This is like to make the computer healthy. It was named Repair Disk Permission before. You cannot break anything by this.

But of course, it's up to you.
Martin Jirsak
How to show notes of the chord/scale only
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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by Martin.Jirsak » Thu Apr 05, 2018 11:27 am

Hi,

by any chance, do you have any Finder Extension installed? You can check in the System Preferences->Extensions.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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mbira
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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Thu Apr 05, 2018 5:07 pm

Martin.Jirsak wrote:
Thu Apr 05, 2018 11:27 am
Hi,

by any chance, do you have any Finder Extension installed? You can check in the System Preferences->Extensions.
Yes. I have Dropbox and Adobe CC. I disabled them and the problem went away! It looks like if i enable either one then the problem returns....
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by Martin.Jirsak » Thu Apr 05, 2018 6:23 pm

I have also Dropbox, and no crash. So I would say it's probably more Adobe. But if Cubase crashes even if you disable Adobe and enable Dropbox only...
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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mbira
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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Thu Apr 05, 2018 7:19 pm

Martin.Jirsak wrote:
Thu Apr 05, 2018 6:23 pm
I have also Dropbox, and no crash. So I would say it's probably more Adobe. But if Cubase crashes even if you disable Adobe and enable Dropbox only...
Yes-if enabling either one then it crashes.
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by Martin.Jirsak » Fri Apr 06, 2018 9:16 am

Then it seems to be 3rd party (Dropbox/Adobe) issue.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

mbira
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Re: Cubase 9.5.20 just started crashing every time a file browser window comes up

Post by mbira » Fri Apr 06, 2018 7:02 pm

Martin.Jirsak wrote:
Fri Apr 06, 2018 9:16 am
Then it seems to be 3rd party (Dropbox/Adobe) issue.
Well, it could be 3rd party (Cubase) issue as well. ;-) correlation does not equal causation. :-D
Cubase Pro - usually the latest version | Cubase Elements (because of the damn dongle) | Wavelab Pro | Dorico 2 Pro | Halion 6 | Laptop: Macbook Pro 2.8 GHz Intel Core i7 16 G RAM, OS 10.10| Studio computer: 2012 12 core Mac Pro Tower 64 G RAM | PC Slave i7 8920 running VEP6 | Apollo 16 Firewire

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