Cubase AI UR 242

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pniece
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Cubase AI UR 242

Post by pniece »

i just bought an UR 242 and was planning on installnig cubase. The problem is that it's not accepting any of the codes nor the serial number?! solution please.

Martin.Jirsak
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Re: Cubase AI UR 242

Post by Martin.Jirsak »

Hi and welcome,

With UR242 you got Cubase AI. There is the Download Access Code. Make sure you use it as Download Access Code, in the MySteinberg account, not as Activation Code in the eLicenser Control Center application, please.
Martin Jirsak
How to show notes of the chord/scale only
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pniece
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Re: Cubase AI UR 242

Post by pniece »

Martin.Jirsak wrote:
Mon Oct 09, 2017 10:08 pm
Hi and welcome,

With UR242 you got Cubase AI. There is the Download Access Code. Make sure you use it as Download Access Code, in the MySteinberg account, not as Activation Code in the eLicenser Control Center application, please.
That's exactly what i'm doing and the key doesn't work.

Martin.Jirsak
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Re: Cubase AI UR 242

Post by Martin.Jirsak »

Hi,

What message do you get?
Martin Jirsak
How to show notes of the chord/scale only
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pniece
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Re: Cubase AI UR 242

Post by pniece »

That my serial number is invalid and that the cubase ai key doesnt work and i'm sitting with the papers right in front of me

Martin.Jirsak
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Re: Cubase AI UR 242

Post by Martin.Jirsak »

Hi,

Sorry, could you make a screenshot (that would be the best), or type the message exactly, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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pniece
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Re: Cubase AI UR 242

Post by pniece »

i'll get a screenshot tomorrow it's in my studio.

pniece
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Re: Cubase AI UR 242

Post by pniece »

https://imgur.com/a/VCT3c

That's the link to the printscreen. Seems like they cubase key is working now but not the serialnumber

Martin.Jirsak
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Re: Cubase AI UR 242

Post by Martin.Jirsak »

I see... It's a Serial Number of your Audio Device (UR242). Make sure you use correct o-0 (o-zero) letters, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

pniece
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Re: Cubase AI UR 242

Post by pniece »

wich i copy from the Elicensor control panel? so why isn't it working?

Martin.Jirsak
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Re: Cubase AI UR 242

Post by Martin.Jirsak »

Hi,

No, this is not Soft-eLicenser Number. It asks you for the serial number of your hardware which you can find on the down side of the hardware.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

pniece
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Re: Cubase AI UR 242

Post by pniece »

Alright! Then the helping guide is quite useless, since it told me to copy the serial number from the elicenser. And guess what I've actually tried the serial number on the piece of paper aswell, not just one time but about 10 times. Still it's not working

Martin.Jirsak
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Re: Cubase AI UR 242

Post by Martin.Jirsak »

Hi,

Sorry, but you have to read carefully. It's not the number on the paper. Insert the Serial Number , all other numbers are called different, which is placed in the down side of your UR424 hardware , please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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