Looking for support regarding malfunctioning elicenser dongle...

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yuvalbianco
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Looking for support regarding malfunctioning elicenser dongle...

Post by yuvalbianco » Sat Aug 05, 2017 12:03 pm

My elicenser dongle has suddenly stopped working,
I am unable to find the email support address to help me with this issue,
I am not sure that this is the right place to ask about this but any help would be appreciated,
Thanks

SLL
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Re: Looking for support regarding malfunctioning elicenser dongle...

Post by SLL » Sat Aug 05, 2017 2:20 pm

If you doesn't have a spare dongle you could try out, just to be sure that it's broken, I would try this...

... re-install your eLicenser again, just to be sure it's not the driver. Un-install your current driver as you normally would do, and then check this out:

https://www.steinberg.net/en/support/kn ... rol-center

Then download the latest driver from here:
https://www.steinberg.net/en/company/te ... enser.html

...install it. Try if it works.

If everything fails, contact steiny from your MySteinberg account:
https://www.steinberg.net/en/mysteinber ... ducts.html

there is a form, where you can contact them. If you still has the dongle, there might be something steiny can do for you.

SLL

-steve-
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Re: Looking for support regarding malfunctioning elicenser dongle...

Post by -steve- » Sat Aug 05, 2017 2:28 pm

Also, if your usb key is broken and you can acquire another, SB has zero downtime program: https://helpcenter.steinberg.de/hc/en-u ... o-Downtime
independent manufacturer rep (not a Steinberg employee)
[safe mode] [cubase manual] [score editor manual]

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