Nuendo 5.5 Mac 64-bit - crash on mp3 export

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Neil K
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Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Thu Aug 04, 2011 4:08 pm

Anybody experience this with the new update? In 64-bit, AIFF and WAV export fine. Try to make an mp3 export and crashes every time. Tried different settings, but no difference. Turned off all plugins, no difference.
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

maxhowarth
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by maxhowarth » Thu Aug 04, 2011 4:40 pm

hi neil

i've got virtually the same mac as you but i can't repro this – 64bit mac n5.5 exports mp3s without issue here.
best wishes
max

http://www.redfacilities.com

2 x 3.3 6core mac pro | 12gb ram | mac os 10.7.3| n5.5 | rme multiset/audiolink96 | 3 x 19" flat panels | decklink xt | waves8 | altiverb7 | mc mix

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Neil K
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Thu Aug 04, 2011 9:29 pm

Hmmm....still happening after trying in several projects.
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

maxhowarth
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by maxhowarth » Fri Aug 05, 2011 9:30 am

try moving the n5.5 [and older versions too] prefs folder[s] to the desktop. then launch 5.5 and let it build brand new prefs from scratch. try the export again and report back.
best wishes
max

http://www.redfacilities.com

2 x 3.3 6core mac pro | 12gb ram | mac os 10.7.3| n5.5 | rme multiset/audiolink96 | 3 x 19" flat panels | decklink xt | waves8 | altiverb7 | mc mix

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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Thorsten Marx » Fri Aug 05, 2011 1:14 pm

Hi,
please keep us posted about your findings. We would like to fix the problem but noone seems to be able to reproduce the problem.

Thanks,
Thorsten
Thorsten Marx, Product Planning Manager Pro Audio
Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on YouTube, Twitter and Facebook!


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Neil K
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Fri Aug 05, 2011 2:41 pm

I removed the preference folders, all the way back to Nuendo 2 and had the same problem. I also:

re-installed N5.5
tried exporting with no plugins
unchecked "high quality" mode for mp3
tried exporting a blank worksheet with no audio to render
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

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Neil K
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Mon Aug 15, 2011 3:37 pm

Still crashing on mp3 export. Re-re-installed N5.5. Anybody else experiencing this? I'm running OS 10.6.8 (Snow Leopard). Should I upgrade to Lion?
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

maxhowarth
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Posts: 270
Joined: Wed Dec 15, 2010 6:14 pm
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by maxhowarth » Mon Aug 15, 2011 4:16 pm

what happens if you create a new user account on your mac pro, login to that account and try to repro again?
best wishes
max

http://www.redfacilities.com

2 x 3.3 6core mac pro | 12gb ram | mac os 10.7.3| n5.5 | rme multiset/audiolink96 | 3 x 19" flat panels | decklink xt | waves8 | altiverb7 | mc mix

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Neil K
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Mon Aug 15, 2011 7:13 pm

Couldn't get Nuendo 5.5 to load with a new user account. May be some plugins and configurations. Don't really have time to figure out which one(s) to copy/delete. Inconclusive at this time. This is getting tiresome, as I create mp3s from Nuendo almost daily.
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

maxhowarth
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by maxhowarth » Tue Aug 16, 2011 9:07 am

i'd repair permissions and make sure you're running the very latest elicenser.

if that doesn't help you just have to knuckle down and sort out why n5 won't run in a new user account.
best wishes
max

http://www.redfacilities.com

2 x 3.3 6core mac pro | 12gb ram | mac os 10.7.3| n5.5 | rme multiset/audiolink96 | 3 x 19" flat panels | decklink xt | waves8 | altiverb7 | mc mix

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Neil K
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Mon Mar 12, 2012 9:54 pm

OK, I dug back into this issue. I got Nuendo 5.5 to do an mp3 mixdown while in another user account. I went back in to my normal account and moved every preference I could find to a desktop folder, but it still keeps crashing. I also tried moving other Nuendo and steinberg files in both libraries to no avail.
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

maxhowarth
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Posts: 270
Joined: Wed Dec 15, 2010 6:14 pm
Contact:

Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by maxhowarth » Thu Mar 15, 2012 12:05 pm

hi neil

okay so you've proved that it's not an issue with nuendo directly.

in the original user account can you post the crash log that happens when you try to export? that would help us find out the issue.

if it was me i'd just move all plugin and prefs to the desktop. rebuild all the prefs and then put the plugins back one at a time until i could repro the crash.
best wishes
max

http://www.redfacilities.com

2 x 3.3 6core mac pro | 12gb ram | mac os 10.7.3| n5.5 | rme multiset/audiolink96 | 3 x 19" flat panels | decklink xt | waves8 | altiverb7 | mc mix

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Neil K
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Thu Mar 15, 2012 1:12 pm

Chris from Steinberg/Yamaha spent time with me yesterday via desktop remote diagnosing this. It's not conclusive yet, but he nailed it down to being in 64-bit OS mode while in 64-bit N5 mode. Once we went to 32-bit mode in Nuendo, it worked properly. He's looking deeper in to this, but thinks it could be Quicktime related. I'll post updates. Thanks for everybody's input, it's what makes this forum very useful.
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

RobertTaylor
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by RobertTaylor » Thu Sep 19, 2013 10:00 pm

Hi, i have a similar problem but with Cubase 7.0.6. I´m using OSX Mountain Lion and Cubase 64 bit. Anytime i export to mp3 and leave the option "Close window after export" on the export dialog window, it crash. Other wise it does not. Let me now if it´s help. Best, RT.

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Neil K
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by Neil K » Thu Sep 19, 2013 10:06 pm

I would contact Steinberg's crack software team. They stayed on it until they figured it out with mine. Turns out it was years of updates had left strings of code in my library (Mac OS X) that gummed it up. I'd been using Nuendo since V 1.5 (on OS 9), so your problem might be similar.
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

Nuendo 10.x
Mac Pro Late 2013 Trashcan (3.5 Ghz 6-Core Intel Xeon E5; 32GB 18663MHz DDR3 ECC memory)
Glyph GT062E 2Tb RAID (USB3) + many other hard drives
Yamaha n12; Steinberg MR816X
Endless pot of coffee

RobertTaylor
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Joined: Wed Sep 07, 2011 6:46 pm
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Re: Nuendo 5.5 Mac 64-bit - crash on mp3 export

Post by RobertTaylor » Thu Sep 19, 2013 11:12 pm

Ok Neil. manny thanks ;)

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