Cannot install 1.0.10 update

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NeilDurant
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Cannot install 1.0.10 update

Post by NeilDurant » Fri Nov 25, 2016 5:59 pm

I've just tried to install the Dorico 1.0.10 update on my Windows 10 Pro (Insider Preview) box, and it fails with the attached error. I've tried downloading again, and via different browsers etc, but always get the same thing. Any ideas?

Neil
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Daniel at Steinberg
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Re: Cannot install 1.0.10 update

Post by Daniel at Steinberg » Fri Nov 25, 2016 9:41 pm

Perhaps you really should try downloading the full installer. I can't give you a permanent link to the installer, but here's a link that will last for 72 hours that you can use:

Download

NeilDurant
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Re: Cannot install 1.0.10 update

Post by NeilDurant » Fri Nov 25, 2016 10:32 pm

Thanks Daniel! However, no luck there either - see the different error message I got this time. My suspicion is that this is something specific to the Windows Insider Preview version :/
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Daniel at Steinberg
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Re: Cannot install 1.0.10 update

Post by Daniel at Steinberg » Fri Nov 25, 2016 10:35 pm

Yes, I think that might be the case. I'm afraid I don't know what to suggest. We don't officially support running Dorico on Windows Insider builds, as you probably know.

This is one of the perils of releasing software on a Friday (which we would normally never do, but it was something that our colleagues in Japan requested on this single occasion), as I would normally ask you to contact support, and of course there will be nobody there until Monday. I'm really sorry for the problem!

NeilDurant
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Re: Cannot install 1.0.10 update

Post by NeilDurant » Fri Nov 25, 2016 11:14 pm

Thanks Daniel - it's not urgent, I can wait until next week. Meanwhile I'm going to see if I can un-enroll from the Insider Preview builds.

NeilDurant
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Re: Cannot install 1.0.10 update

Post by NeilDurant » Sun Nov 27, 2016 1:43 am

Just a quick post to say after lots of umming and aaring I decided to do a clean Windows 10 install, and now Dorico and its update install fine. So definitely not a Dorico problem :)

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