Dorico doesn't start on MacBook (Sierra)

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Zimi
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Dorico doesn't start on MacBook (Sierra)

Post by Zimi » Sun Oct 23, 2016 6:27 am

Hi
Dorico displays "Launched Audio engine" then goes to "Initialising resources" and stays there forever. Clicking on the desktop displays "An error occurred" (see attached screenshot).
Screen Shot 2016-10-23 at 07.21.23.png
(161.94 KiB) Not downloaded yet
What to do?

Regards
Daniel

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Daniel at Steinberg
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Re: Dorico doesn't start on MacBook (Sierra)

Post by Daniel at Steinberg » Sun Oct 23, 2016 12:40 pm

Can you please go and find the Dorico folder inside ~/Library/Application Support/Steinberg, zip it up, and attach it here?

I'm sorry you've not had a smooth start to your use of Dorico, but I reckon we'll be able to get you sorted out soon enough.

Zimi
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Re: Dorico doesn't start on MacBook (Sierra)

Post by Zimi » Sun Oct 23, 2016 1:17 pm

Here it is
Regards
Daniel
Dorico.zip
(2.14 KiB) Downloaded 40 times

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Daniel at Steinberg
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Re: Dorico doesn't start on MacBook (Sierra)

Post by Daniel at Steinberg » Sun Oct 23, 2016 1:58 pm

This does suggest an installation problem: I recommend you trash your Dorico application package from the Applications folder on your Mac, and run the installer again.

Zimi
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Re: Dorico doesn't start on MacBook (Sierra)

Post by Zimi » Sun Oct 23, 2016 6:45 pm

I installed it 3 times, even downloaded the whole installer again. Still the same error...
What to do?

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Re: Dorico doesn't start on MacBook (Sierra)

Post by Daniel at Steinberg » Tue Oct 25, 2016 1:12 am

I'm really sorry you're having this problem. I must admit to being stumped at the moment. Could you try trashing the folder ~/Library/Application Support/Steinberg/Dorico just in case there's something in there that's preventing it from loading?

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ShikiSuen
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Re: Dorico doesn't start on MacBook (Sierra)

Post by ShikiSuen » Tue Oct 25, 2016 5:05 am

Please do the following bash commands through terminal.app:

rm -rf ~/Library/Application Support/Steinberg/Dorico
rm -rf ~/Library/Preferences/VSTAudioEngine
rm -rf ~/Library/Preferences/Dorico
rm -rf ~/Library/Caches/Dorico

Hope that this could help.
// My first name is Shiki. A trilingual Chinese living in Japan. My nationality doesn't prove anything, but I do have issues with my English.
PRC出身の孫志貴と申します。三つ言語話せます。ここで国籍は何にも証明できませんが、英語のニュアンスは少し苦手です。
[ZOOM UAC-2] [MDR-7506] [Studio One 4.5] [Dorico Pro 3] [macOS Catalina] [Mac Pro 2013] [MacBook Pro 15" 2017]

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Re: Dorico doesn't start on MacBook (Sierra)

Post by MrAvenarius » Tue Oct 25, 2016 8:40 am

Just to be useful to the community, I'll report an issue encountered during installation: once downloaded the package and installed Dorico, on the very first launch it went through the eLicenser software process which had to update the server to consent me to procede further on. It took me several attempts before succeeding because the license validation coldn't be activated due to the fact that I had to close all applications, as I was notified; confusion arose because the only application opened was Dorico, which automatically launched the eLicenser application. It took me a while to realize that Dorico had to be shut down, and I had to do so by force-quitting it because I coudn't switch away from the eLicenser's window.

Zimi
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Re: Dorico doesn't start on MacBook (Sierra)

Post by Zimi » Tue Oct 25, 2016 8:52 pm

Nothing helped, I had to completely reinstall my Macbook. Now it works.

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