Cubase Crash

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MNordex
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Cubase Crash

Post by MNordex »

Since Friday Cubase kicks me out without any warnings all the time. There is no crash publiced in Steinberg 'CrashDump' map. This is very frustrating.

I am running the latest version of Cubase and license center and I've installed the latest drivers of my plugins, grahpic card, audio converter. Windows had an update on Thursday, I've deleted that one but that doesn't make any difference.

I've had only recorded 4 audio tracks and 3 drum tracks with Fxpansion BFD3 plugin. I guess the plugin is the issue because with Groove Agent it runs fine. The audio tracks and drum track with Fxpansion BFD3 plugin runs fine with Reaper but I don't want to switch to another DAW.

What can I do to make things work fine and stable?

Martin.Jirsak
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Re: Cubase Crash

Post by Martin.Jirsak »

Hi,

If there is no DMP file in Documents/Steinberg/Crash Dumps folder, use Microsoft ProcDump to generate a DMP file and share it here, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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MNordex
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Re: Cubase Crash

Post by MNordex »

Here is a dropbox link to the ProcDump file: https://www.dropbox.com/s/et8l8k9gpyjks ... 4.dmp?dl=0

Martin.Jirsak
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Re: Cubase Crash

Post by Martin.Jirsak »

Hi,

There is no Cubase or ay plug-in mentioned in the DMP file. This is generic Windows crash, I'm sorry.

Code: Select all

STACK_TEXT:  
win32u!NtUserGetMessage+0x14
user32+0x23a4d
0x1d0670
0x120cc0
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MNordex
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Posts: 25
Joined: Wed Oct 01, 2014 12:01 pm
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Re: Cubase Crash

Post by MNordex »

What can I do to fix this problem?

MNordex
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Re: Cubase Crash

Post by MNordex »

Now I do have a crash dump from Cubase:
Attachments
Cubase 10.0.60.396 64bit 2020.5.24 9.19.08.867.dmp
(731.28 KiB) Downloaded 14 times

Martin.Jirsak
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Re: Cubase Crash

Post by Martin.Jirsak »

Hi,

The crash is in Groove Agent. AS I can see, you have the very latest update installed. Could you try to remove Groove Agent Preferences, please?
%appData% Steinberg/GrooveAgent_64bit folder.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MNordex
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Joined: Wed Oct 01, 2014 12:01 pm
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Re: Cubase Crash

Post by MNordex »

I really appreciate your help. I've removed the preferences but it didn't make any difference.

I can work with Groove Agent in Cubase without crashes but if I use BFD3 (plugin) in Cubase, Cubase is still reacting very slow and kicks me out.

Martin.Jirsak
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Re: Cubase Crash

Post by Martin.Jirsak »

Hi,

Do you have any DMP with the BFD3 crash?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MNordex
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Posts: 25
Joined: Wed Oct 01, 2014 12:01 pm
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Re: Cubase Crash

Post by MNordex »

No... The only crash dump Cubase put in the crash dumps folder was the one I posted here.

Martin.Jirsak
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Re: Cubase Crash

Post by Martin.Jirsak »

Hi,

Unfortunately I don't know, what we can do next. With the ProcDump Utility, there was no useful info. So we have no clue, where exactly does it crash.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MNordex
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Posts: 25
Joined: Wed Oct 01, 2014 12:01 pm
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Re: Cubase Crash

Post by MNordex »

Thanks for your help, I will search further for a solution.

Martin.Jirsak
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Re: Cubase Crash

Post by Martin.Jirsak »

Hi,

Maybe try at BFD3 forum, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

MNordex
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Joined: Wed Oct 01, 2014 12:01 pm
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Re: Cubase Crash

Post by MNordex »

The problem seems to be solved. Last week I’ve updated the graphic card (again). I’ve done this before when the crashes started but in the meantime there has been another update. Now Cubase and BFD3 work without any crashes😊.

Martin.Jirsak
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Posts: 24163
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Re: Cubase Crash

Post by Martin.Jirsak »

Hi,

I'm glad it's working now. And thank you for sharing.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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