Cubase crashes every day!

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JackJackdaw
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Cubase crashes every day!

Post by JackJackdaw »

I can't use Cubase for a single session without it crashing. Mostly it just blinks out of existence after a short audio stutter. But today it pulled a new one , freezing while I was tweaking a vst instrument.

My projects are always small. I have the Steinberg Audio power scheme and multi processing active. My laptop is not a powerhouse but in my experience a maxed out cpu just stutters a bit , it doesn't crash the DAW. (And the cpu meter is only about half on avg)

I have tried tweaking settings here and there but I am shooting in the dark as I dont know Cubase very well. It seems to be a very fragile creature. I was using Reason for a whole year with only a couple of crashes. Can someone tell me what I should be looking for to fix?

My gear:
Cubase artist. 10.0.50, Windows 10. NI komplete audio 1. Acer Swift 3 Ryzen 5 8gb ram.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

Charlemagne
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Re: Cubase crashes every day!

Post by Charlemagne »

The same thing is happening to me on Mac (Mojave, iMac). It works fine for about 20 min or so but then crashes. Not sure why but making it difficult to work!

Ivochkin
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Re: Cubase crashes every day!

Post by Ivochkin »

because it has memory leak. in 20 minutes it takes 20 gb in ram, go check yoursef!
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JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

Ivochkin wrote:
Mon Dec 23, 2019 10:47 am
because it has memory leak. in 20 minutes it takes 20 gb in ram, go check yoursef!
I have read about memory leaks and crashing to windows does appear to be a symptom. I have downloaded a memory monitor called CleanMem mini. It sits in the bottom right corner of the screen and gives real-time memory usage with the option to clean it out if it goes in the red. I will update what I find out when I have spent a bit of time with it!
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

Charlemagne
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Re: Cubase crashes every day!

Post by Charlemagne »

So what's the solution here?

Ivochkin
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Re: Cubase crashes every day!

Post by Ivochkin »

i guess we all need to wait for the next update
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WalterWaMusic
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Re: Cubase crashes every day!

Post by WalterWaMusic »

JackJackdaw wrote:
Mon Dec 23, 2019 12:47 pm
Ivochkin wrote:
Mon Dec 23, 2019 10:47 am
because it has memory leak. in 20 minutes it takes 20 gb in ram, go check yoursef!
I have read about memory leaks and crashing to windows does appear to be a symptom. I have downloaded a memory monitor called CleanMem mini. It sits in the bottom right corner of the screen and gives real-time memory usage with the option to clean it out if it goes in the red. I will update what I find out when I have spent a bit of time with it!
Did the Memory Monitor work?
Should I try it out?

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

WalterWaMusic wrote:
Wed May 06, 2020 9:42 am
JackJackdaw wrote:
Mon Dec 23, 2019 12:47 pm
Ivochkin wrote:
Mon Dec 23, 2019 10:47 am
because it has memory leak. in 20 minutes it takes 20 gb in ram, go check yoursef!
I have read about memory leaks and crashing to windows does appear to be a symptom. I have downloaded a memory monitor called CleanMem mini. It sits in the bottom right corner of the screen and gives real-time memory usage with the option to clean it out if it goes in the red. I will update what I find out when I have spent a bit of time with it!
Did the Memory Monitor work?
Should I try it out?
I have had this problem on 8.5 10 and 10.5. I was told it's my AMD gpu and to try integrated graphics.
two issues with that suggestion....
1. People including myself have had the same issue with Nvida gpu's
2. Changing to the integrated gpu caused my elicenser to find changes in my pc so it was constantly bringing up an error.

I honestly believe that the gpu fault is false but i'm all ears if someone's got a concreate solution to a problem that's gone on for many years.

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

I am convinced this is a Cubase issue not a system issue. Nothing else on my system replicates the same error, not even Wavelab. The 10.5 update seems marginally more stable but after a week of work i have a crash log for every single day. Since finishing that project i just dont trust it enough to use it anymore which is a real shame because i have invested £££.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

windyweekend
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Re: Cubase crashes every day!

Post by windyweekend »

I'm a Nuendo 10 user, but the codebase is the same. If this was a mem leak from the code, everyone would be experiencing it. Have you tried

1) reinstalling;
2) Change the power plan - got to Power Options in Control Panel>Edit Plan Settings>Change Advanced Power Settings> Got to Processor power management and increase the Minimum processor state to 100% from 5;
3) Upping the AsioGuard to High
Nuendo 10.3 VEP 6.5.18883 Windows 10 i7-7700 4 core 80GB Ram (spread across 4 PCs via VEP) Nvidia GeForce GTX 1060. An unhealthy amount of Spitfire. Cubase user since Steinberg Pro24 (1988). Nuendo user since last month...

nolimit966
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Re: Cubase crashes every day!

Post by nolimit966 »

I have the exact same issue.

I have Cubase 10 pro with Windows 10 on my brand newly built desktop (6 months old). My machine never crashes at all no matter how many tabs i have open in Chrome, videos playing, games etc ...only when im in Cubase. It freezes the entire system, the mouse and keyboard totally unresponsive and i have to switch off the machine and switch it back on again.It only does it after about 5 minutes into a project. Its very frustrating that I cant finish off music. It seems ti give a very slight audio glitch before it does this literally half a second then total freeze.

My machine hardware is:

AMD Ryzen 5 - 2600MHZ
2 x 8GB ram (2166mhz Cosair)
NVIDIA GTX 650 Ti Boost
Windows 10 Pro
Cubase 10 pro

I have a few crash dumps from the reliability monitor.

Is there a fix for this?

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

I had lengthy correspondance with AMD and Steinberg. AMD had me try a couple of different drivers. Steinberg said the fix was definately in the 10.0.6 update. But i was still getting the crashes after the update. I then doubled down and payed for the 10.5 upgrade . Still crashing, support then just went full circle and told me to reset prefs again so i gave up with them as the prefs had just been reset.

I was banking on Cubase to be my main DAW but despite having taken the time to learn it and loving its workflow and features I cant bring myself to start new projects in it anymore because the crashes are guaranteed.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

Klankentapper
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Re: Cubase crashes every day!

Post by Klankentapper »

JackJackdaw wrote:
Thu May 07, 2020 5:57 pm
I am convinced this is a Cubase issue not a system issue. Nothing else on my system replicates the same error, not even Wavelab. The 10.5 update seems marginally more stable but after a week of work i have a crash log for every single day. Since finishing that project i just dont trust it enough to use it anymore which is a real shame because i have invested £££.

Same here, it is extremely frustrating :evil: I am using cubase since 2005 but now i am disillusioned :cry:

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

Cause

A new graphics sub-system has been introduced in Cubase 9.5 that seems to show incompatibilities with certain NVIDIA graphics processing units (GPU) and driver versions.

Workarounds

We haven't found a solution to this issue yet as only few systems show this behavior and it is not reproducible on any system at Steinberg so far.

The above is taken from the Steinberg support. They give some solutions which are the usual.... Roll back drivers, try different drivers etc etc.
If they admit they don't have a solution yet but this was back on 9.5 and we are now on 10.5. How is this still a issue?
I think one post should be made and anyone with the crashing issue should put their hand up. We really need to know how many people have this issue and how wide spread over different machines and versions it is.

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

jamie1981uk wrote:
Thu May 07, 2020 10:48 pm
Cause

A new graphics sub-system has been introduced in Cubase 9.5 that seems to show incompatibilities with certain NVIDIA graphics processing units (GPU) and driver versions.

Workarounds

We haven't found a solution to this issue yet as only few systems show this behavior and it is not reproducible on any system at Steinberg so far.

The above is taken from the Steinberg support. They give some solutions which are the usual.... Roll back drivers, try different drivers etc etc.
If they admit they don't have a solution yet but this was back on 9.5 and we are now on 10.5. How is this still a issue?
I think one post should be made and anyone with the crashing issue should put their hand up. We really need to know how many people have this issue and how wide spread over different machines and versions it is.
They can buy my laptop from me! Or swap it for one of theirs that they say runs Cubase flawlessly. Small price to pay i would think on their part.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

Klankentapper
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Re: Cubase crashes every day!

Post by Klankentapper »

@JackJackdaw: Do you also have Nvidia drivers installed on your laptop?

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

Klankentapper wrote:
Fri May 08, 2020 3:08 pm
@JackJackdaw: Do you also have Nvidia drivers installed on your laptop?
No I have AMD . Every crash log reports ucrtbase.dll as the culprit. I dont really know what that means. I sent all this info to Steinberg they havent helped.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

Milkman76
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Re: Cubase crashes every day!

Post by Milkman76 »

This is not a memory leak, at least not in the case of my freezing, or not according to my system's ability to log and/or monitor current resources. I have 32GB memory, I do use an nvidia 1080ti GPU, and none of the 5-6 crashes Ive seen in cubase 10.5 pro (win) in the last week or so have had anything to do with memory usage.

30 year network/systems admin here. I build render farms for professional artists, I build custom gaming and multimedia rigs, I support live and streaming productions and shows at professional S&E venues, and I *support* problems like these.

There are 2 MAJOR issues with Cubase 10.5 right now, at least, and they seem platform-independent.

You can verify this yourself by scanning over many of the threads on these forums, searching around online, or by reproducing these issues yourself on your same hardware.

I see the SAME crashing on Mac, I see the SAME crashing on Windows 10, I see the SAME CPU spikes and audio dropouts on Mac or Win, and I see NO actual solution to any of this other than "just wait for a patch." I have an ongoing support ticket with Cubase/Yamaha and they are.... giving me very little real info, dragging out my case for weeks, and asking *me* to continue helping *them* troubleshoot. I would *never* have bought this pro license recently if I had seen this... but I did not read these forums before making my purchase.

This needs to be addressed with a quickness. The issue seems to have been introduced in 10.5.12, or at least that is what the data seems to suggest. If I have to wait until Cubase 11, or 2021, etc, just to get a stable, FUNCTIONAL DAW, after the DECADES Ive spent evangelizing, training others on cubase, and working with it myself, I may... take ableton a little more seriously, as annoying as that sounds.
Pinned post:
Steinberg wants you to know that hyperthreading(virtual cores) in cubase does not work on a variety of hardware platforms, but also does not want to lose any revenue, so is hiding and obfuscating the issue on their forums and allowing pro-brand accounts to create arguments and fighting between angry customers and themselves. TURN OFF hyperthreading, and your ASIO realtime spikes usually go away.

commondenom
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Re: Cubase crashes every day!

Post by commondenom »

i too have a few crashes every day....mostly it'll happen if i remove a track...... the computer is ok until i try to take a new action then i get spinning ball of death for a few seconds and complete crash and exit of cubase.....

my autosave is set to every 4 minutes to counter this.....

maybe we need a crashlog thread because sending them to apple won't help...

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

Milkman76 wrote:
Sat May 09, 2020 1:35 am
This needs to be addressed with a quickness. The issue seems to have been introduced in 10.5.12, or at least that is what the data seems to suggest. If I have to wait until Cubase 11, or 2021, etc, just to get a stable, FUNCTIONAL DAW, after the DECADES Ive spent evangelizing, training others on cubase, and working with it myself, I may... take ableton a little more seriously, as annoying as that sounds.
I had 8.5 Artist and I can't say 100% but I did manage to record 55 full on projects without any issues or at least if I did, it may have been down to a bad driver or bad plugin etc and personally I found it to be a much better layout and experience.
I didn't upgrade until 10 Artist and that is when I started getting the freezing and random crashes.
I refuse to except it's my 5700xt when so many other people with so many different gpu's are having the same issue.
Now I have moved up to 10.5 Pro (took advantage of the sale and hoped for better things) same thing happens.

I know I have already said it but if they changed Cubase from 9.5 onwards and issues have appeared, surely that pin points to some solution.
They even said they are using a new graphics sub-system and it shows incompatibilities with certain graphics so wouldn't the solution be, change it back?

Did you receive this message yet?
"All I can say at this point is that we are still working on the issue reported. It is a rather complex combination of dependencies and not easy to reproduce.
We will keep you updated on the progress".

I think Steinberg tried to make Cubase look better but forgot what customers really want, Reliability and ease of use.
Without the reliability people will move on which I have thought about myself but, they have made it really difficult to open my projects in another daw.

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

Steinberg support told me this,
"a fix will be available very soon. It will solve the issue."

That was supposed to be 10.0.6. It didn't solve the issue. 10.5 has not solved the issue either. I notice there is a support person commenting on other posts in this forum but not on this one. They are clearly aware of the issue and not owning up to it. But what am i supposed to do, keep paying for upgrades and praying it will work with my hardware? They should announce the problem and provide the fix when they have it free of charge to users who have reported the issue.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

In the desperate search for stability I have installed Cubase 8.5 as it was suggested that graphics issues were introduced in v9. It doesn't even look that different! But I lose a load of functionality. I should have bought Studio One!
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

JackJackdaw wrote:
Sun May 10, 2020 6:33 pm
In the desperate search for stability I have installed Cubase 8.5 as it was suggested that graphics issues were introduced in v9. It doesn't even look that different! But I lose a load of functionality. I should have bought Studio One!
I own 8.5 Artist, 10 Artist and 10.5 Pro. 8.5 is very different compared to the others I mentioned. Little things like closing windows is now done in the bottom left rather than the top right which took a lot of getting used to and just a very small example of changes people had to get used to from using Cubase at the very beginning. It may be frustrating for you but many people are in the same situation. A fix isn't a upgrade and they would never get away with making people pay for a fix so I would certainly stop thinking that way. They have now announced that Amd and Nvida cause the issue so it might be down to those companies and Steinberg to both release new drivers which isn't going to happen over night. Don't forget it takes many people to complain about the same issue for them to deal with it. 1 person complains and they are not going to have 3 companies make drivers for that 1 person when it would be more evident that it's their setup. If you don't see a difference between 8.5 and the one you normally use, why did you upgrade? I upgraded because I wanted to get with the new layout and get used to it for any future releases. Moving to Pro was in a sale and made perfect sense at the time. I would have been happy to stay on 8.5 but I was looking ahead. At least they are now acknowledging the issue and all we can do is wait.

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

jamie1981uk wrote:
Mon May 11, 2020 12:58 pm
JackJackdaw wrote:
Sun May 10, 2020 6:33 pm
In the desperate search for stability I have installed Cubase 8.5 as it was suggested that graphics issues were introduced in v9. It doesn't even look that different! But I lose a load of functionality. I should have bought Studio One!
I own 8.5 Artist, 10 Artist and 10.5 Pro. 8.5 is very different compared to the others I mentioned. Little things like closing windows is now done in the bottom left rather than the top right which took a lot of getting used to and just a very small example of changes people had to get used to from using Cubase at the very beginning. It may be frustrating for you but many people are in the same situation. A fix isn't a upgrade and they would never get away with making people pay for a fix so I would certainly stop thinking that way. They have now announced that Amd and Nvida cause the issue so it might be down to those companies and Steinberg to both release new drivers which isn't going to happen over night. Don't forget it takes many people to complain about the same issue for them to deal with it. 1 person complains and they are not going to have 3 companies make drivers for that 1 person when it would be more evident that it's their setup. If you don't see a difference between 8.5 and the one you normally use, why did you upgrade? I upgraded because I wanted to get with the new layout and get used to it for any future releases. Moving to Pro was in a sale and made perfect sense at the time. I would have been happy to stay on 8.5 but I was looking ahead. At least they are now acknowledging the issue and all we can do is wait.
I didn't upgrade from 8.5 , I have downgraded from 10 in an attempt to get some reliability out of a pricey license. As far as an overnight fix goes, I have been having this problem since late last year. The free update for 10 is 10.0.06. There will not be anymore fixes for that version so if a fix does arrive it will be in a version I have to pay for. I might be wrong but I dont see how this is a fault with AMD and NVidia drivers (two independent companies) when Cubase is the only software that is not working correctly. As far as my setup goes, it's a bang up to date laptop purchased last year made by a major brand, it's mainstream a.f. its not some kooky home build. I don't feel Steinberg have acknowledged the issue. The tech support didnt say to me, "Oh yeah, you have an AMD, we are having a mare with those at the moment." they told me 10.0.6 would fix it and then told me to reset preferences when it didnt.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

JackJackdaw wrote:
Mon May 11, 2020 1:11 pm
I didn't upgrade from 8.5 , I have downgraded from 10 in an attempt to get some reliability out of a pricey license. As far as an overnight fix goes, I have been having this problem since late last year. The free update for 10 is 10.0.06. There will not be anymore fixes for that version so if a fix does arrive it will be in a version I have to pay for. I might be wrong but I dont see how this is a fault with AMD and NVidia drivers (two independent companies) when Cubase is the only software that is not working correctly. As far as my setup goes, it's a bang up to date laptop purchased last year made by a major brand, it's mainstream a.f. its not some kooky home build. I don't feel Steinberg have acknowledged the issue. The tech support didnt say to me, "Oh yeah, you have an AMD, we are having a mare with those at the moment." they told me 10.0.6 would fix it and then told me to reset preferences when it didnt.
"We also hope to have a solution soon, but it seems that it is also dependent on the graphics drivers (both NVIDIA and AMD) that seem to have issues with real time audio applications and their own optimizations. We are in contact with them however".

This is the first time they have admitted it's not just my card (5700xt). The last guy I spoke with made out it was my card and I had to use old drivers and not use this and that which is unacceptable when I paid stupid money for it. At least the ball is finally rolling. Don't forget we are now moving into the next gen of consoles and gpu's are already at that point. Maybe the gpu's don't play nice with certain aspects of Cubase or maybe Steinberg never updated to what the latest cards can do? I can totally understand how all 3 companies have messed up but, Stenberg should have been on the ball a long time ago with this issue.

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