Bought cubase elements 10.5 upgrade - no activation code

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stratthecat
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Bought cubase elements 10.5 upgrade - no activation code

Post by stratthecat » Mon Dec 30, 2019 2:30 pm

No activation code recieved....

Anyone any idea how to get this
Last edited by stratthecat on Mon Dec 30, 2019 2:32 pm, edited 1 time in total.

stratthecat
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Re: Bought cubase elements 10.5 upgrade - no activation code

Post by stratthecat » Mon Dec 30, 2019 2:31 pm

got invoice but no activation code

theakston
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Re: Bought cubase elements 10.5 upgrade - no activation code

Post by theakston » Wed Jan 01, 2020 11:14 am

if you have an account with Steinberg why not just raise the issue with them...………….but don't hold your breath it can take a while to resolve

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Prock
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Re: Bought cubase elements 10.5 upgrade - no activation code

Post by Prock » Thu Jan 02, 2020 2:31 am

Have you checked your spam and/or junk folders? In the USA the order confirmation email (which lists the activation code) is mailed from a different address than the one for the invoice. For me, the order confirmation email typically arrives approx (2) hours before the invoice email.

Regards 8-)
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