HELP - Unable to Upgrade to Cubase 10.5

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
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shiningstarswsj
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HELP - Unable to Upgrade to Cubase 10.5

Post by shiningstarswsj » Tue Dec 24, 2019 8:52 am

Hello

I tried activating my Activation code and I get the response (Shock)!!! :shock: :shock: :shock:

And I tried contacting support and I'm unable to raise a ticket and it says contact a distributor in your area. Which is hopeless from where I stay. :oops:

I bought the upgrade and got shocked. This never happened with steinberg before. Can somebody help me out. i have a project coming up and could really use cubase 10.5 in January. :| :| :|
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Ed Doll
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Re: HELP - Unable to Upgrade to Cubase 10.5

Post by Ed Doll » Fri Dec 27, 2019 8:31 am

Hello, please send a PM with the activation code you intend to use. All I can see is that an update purchase has been refunded some days ago and I don't have any other information of what might have gone wrong here.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Legion of Decency
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Re: HELP - Unable to Upgrade to Cubase 10.5

Post by Legion of Decency » Sat Dec 28, 2019 2:55 am

Ed Doll wrote:
Fri Dec 27, 2019 8:31 am
Hello, please send a PM with the activation code you intend to use. All I can see is that an update purchase has been refunded some days ago and I don't have any other information of what might have gone wrong here.
Ed,

I am trying to PM you regarding a Cubase 10.5 Artists purchase. I haven't "participated" enough to do that. Can you shoot me a PM?

Thanks
UR 824
Cubase

Making Damn Good Music

Legion of Decency
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Re: HELP - Unable to Upgrade to Cubase 10.5

Post by Legion of Decency » Sat Dec 28, 2019 3:02 am

Hi Ed,

I am new to the forums and can't send you a PM. I also have a question about upgrading to either Artists or Pro.

Thanks,

Michael
www.thelegionofdecency.com
UR 824
Cubase

Making Damn Good Music

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Ed Doll
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Re: HELP - Unable to Upgrade to Cubase 10.5

Post by Ed Doll » Mon Dec 30, 2019 8:33 am

Legion of Decency, please use the regular support channels for presales questions! Thank you!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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shiningstarswsj
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Re: HELP - Unable to Upgrade to Cubase 10.5

Post by shiningstarswsj » Mon Dec 30, 2019 10:23 am

Hi Ed,

I hope you received my PM with the requested details. I am unsure weather you got it?. Please let me know if you got it.

Thanks,

Smith

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Ed Doll
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Re: HELP - Unable to Upgrade to Cubase 10.5

Post by Ed Doll » Thu Jan 02, 2020 8:25 am

I replied to it on the same day. I hope it helps.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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