Bought the wrong update

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
dek
New Member
Posts: 48
Joined: Wed Feb 01, 2012 10:54 am
Contact:

Bought the wrong update

Post by dek » Wed Dec 25, 2019 8:03 pm

Hello, i bought the wrong update to cubase 9. I got the 9.5-10.5 upgrade and would like to revert it, anyone that can help me?

I did put in a ticket but last time i did that it took 3 months for a reply.
Also got the pro 10.5 upgrade additionally to the 9.5-10.5 but would like to get a refund on the wrong purchase.

thanks
dek

User avatar
jaslan
Grand Senior Member
Posts: 3403
Joined: Fri Jan 21, 2011 11:42 pm
Contact:

Re: Bought the wrong update

Post by jaslan » Wed Dec 25, 2019 8:25 pm

Assuming you bought from the Steinberg Shop, there is a "NexWay Customer Service Center" link there. Either way, the store you bought from is the best place to start.
Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
SoundCloud

User avatar
Starsprinkler
Member
Posts: 327
Joined: Sat Dec 29, 2012 2:35 pm
Contact:

Re: Bought the wrong update

Post by Starsprinkler » Wed Dec 25, 2019 9:26 pm

Did you buy from the Steinberg shop?
Orders are then handled by Asknet now named Nexway (as you can see in your invoice receipt / order emails). Contact them for help on this.

Nexway Shop Support Center:
https://steinbergnxw.zendesk.com/hc/en-us

You can use this link, click the "Submit a request"-link and enter the form, choose "Order cancellation (refund asked)" at "Reason for request".
https://steinbergnxw.zendesk.com/hc/en- ... eed-to-do-

If you bought it at another shop, you'll need to contact that shop.

dek
New Member
Posts: 48
Joined: Wed Feb 01, 2012 10:54 am
Contact:

Re: Bought the wrong update

Post by dek » Thu Dec 26, 2019 12:55 am

Bought it from the Steinberg shop yes, but this;

https://steinbergnxw.zendesk.com/hc/en- ... eed-to-do-

They tell me to check the "Right of Revocation/Withdrawal" section of the shopping cart

There is no option for me to go back to the shopping cart to get that function on that purchase, or am i missing something?
Do i need to sign in somewhere? Thanks

User avatar
Starsprinkler
Member
Posts: 327
Joined: Sat Dec 29, 2012 2:35 pm
Contact:

Re: Bought the wrong update

Post by Starsprinkler » Thu Dec 26, 2019 4:39 am

Just use the "Submit a request"-link further down the page (or at the top of the page).

(The text says to "submit your request via the "New support ticket" button of this page". This is wrong, since it's obviously named "Submit a request" instead [and is just a link and not a button].)

Or use this link directly:
https://steinbergnxw.zendesk.com/hc/en-us/requests/new

dek
New Member
Posts: 48
Joined: Wed Feb 01, 2012 10:54 am
Contact:

Re: Bought the wrong update

Post by dek » Thu Dec 26, 2019 3:23 pm

Yeah, did that, confusing.

They should have a proper cancel\return page of their shop.

thanks, and merry xmas :)

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 2 guests