Upgrade Issues

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La Antonia
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Joined: Wed Aug 22, 2018 5:27 pm
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Upgrade Issues

Post by La Antonia »

Hi everyone
I brought Cubase Elements 9 Full Version last year, then I tried to upgrade to Cubase 9.5 few weeks ago.
I received USB but I totally don't know how to activate the 9.5

The eLicenser Control Center keeps saying I do not have a right activation code
What I think is that the system does not recognise I have Element 9 last year that is why it does not allow me to "upgrade"

And I tried to reactivate the Element 9 into my MySteinberg profile, it just keep saying the code has been used and the code has despatched :lol:

Both Element 9.5 (updated from download assistant) & Cubase 9 can not be opened and I do not have a clue how to kick off the activation exercises.

Much appreciate if you can give me advice to break the ice lol

Thank you very much,

Anthony

KHS
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Posts: 733
Joined: Wed Dec 20, 2017 4:05 pm
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Re: Upgrade Issues

Post by KHS »

So you received an USB dongle? Sounds like you have bought an update from Cubase 9 Artist or Pro to 9.5 Artist or Pro and trying to apply that to your Elements version?
Cubase Pro 10.0.60 - Audient ID22 - Adam A7X - Adam Sub 7 - Windows 10 Latest build - I7-7700K@4,5GHz - Gigabyte GTX1070 Xtreme Gaming - 16GB RAM - Gigabyte Gaming 5 Z270 mobo - Corsair MP510 960 GB - Corsair MP510 1920 GB - Samsung 840 EVO 240 GB - Crucial MX300 525 GB.

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