Playback - the green line

Discussions about our next-generation scoring application, Dorico.
Auerbach
New Member
Posts: 23
Joined: Tue Jan 23, 2018 1:46 pm
Contact:

Playback - the green line

Post by Auerbach »

I’m just testing Dorico 1.2 and found a strange issue I can’t explain: When I play a score, I see a green line which moves along the notes. What is it for? At first I thought, it shows which notes are currently played, but this is not the case. It moves much faster as the music. Also strange: when this green line arrives at the end of the score, the music stops, but this is before the end because the line moves faster. Is it possible to change this?

I use Dorico 1.2 and Mac OS 10.12.6

User avatar
pianoleo
Grand Master
Posts: 8130
Joined: Wed Oct 19, 2016 11:17 am
Location: London, UK
Contact:

Re: Playback - the green line

Post by pianoleo »

The green line SHOULD follow playback.

Your problem sounds a bit like this: viewtopic.php?f=246&t=118453&p=643685&h ... nc#p643685

though I understand you’re on 1.2. Check whether your sample rate matches your sound driver’s sample rate.
Pianist/accompanist/engraver/arranger
2019 Macbook Pro 16" 2.3gGHz 8-core i9, 32GB RAM,
2015 Macbook Pro 13" Retina 3.1GHz dual-core i7, 8GB RAM; running Sibelius Ultimate, Logic Pro X, Dorico Pro 3.5 etc.
& 2017 HP ZBook Studio G3 15.6” UHD quad-i7, 16GB RAM, Windows 10 Pro
Sibelius user since Sibelius 7 (Acorn, 1997), Ex-Sibelius user since Dorico 1.0

Auerbach
New Member
Posts: 23
Joined: Tue Jan 23, 2018 1:46 pm
Contact:

Re: Playback - the green line

Post by Auerbach »

I don’t understand where and how to check which sample rate and what it is. Is it possible to explain his for a non specialist?

ReRei
Member
Posts: 433
Joined: Fri Apr 21, 2017 8:53 pm
Contact:

Re: Playback - the green line

Post by ReRei »

I am not sure if it has to do with any sample rate. This problem of the playback line not following the notes should habe been solved in version 1.2 (I think i read about this at least) but I also experience this problem still from time to time. It is not completely solved at least not on Mac. Quite annoying.

User avatar
Ulf
Steinberg Employee
Posts: 2601
Joined: Wed Jul 31, 2013 9:44 am
Location: Steinberg Headquarters
Contact:

Re: Playback - the green line

Post by Ulf »

When the green line is not in sync with the playback, then the reason is that Dorico and the audio engine disagree over the currently used sample rate. This can happen if another program or outside of Dorico the sample rate of the audio device gets modified.

If it happens to you that the green playback line does not match the actual playback, then choose from the main menu Edit > Device Setup. In the dialog choose the drop down box labelled 'Sample Rate' and change it to some other value and then back to as it was before. Do this slowly, as it might take a second or two for the sample rate change to actually take effect.
Then close the dialog and everything should be fine again.
Steinberg employee

Auerbach
New Member
Posts: 23
Joined: Tue Jan 23, 2018 1:46 pm
Contact:

Re: Playback - the green line

Post by Auerbach »

Aha. Thank you. This worked. But which application changes what? I don’t understand. Anyway: does this mean that I have to do this always when I use Dorico?

John B
Junior Member
Posts: 89
Joined: Wed Oct 26, 2016 7:10 pm
Contact:

Re: Playback - the green line

Post by John B »

I think I had problems related to this the other day when I was running Encore briefly (to remind myself of the usefulness or otherwise of real-time MIDI input). It's fine now.

User avatar
Ulf
Steinberg Employee
Posts: 2601
Joined: Wed Jul 31, 2013 9:44 am
Location: Steinberg Headquarters
Contact:

Re: Playback - the green line

Post by Ulf »

Auerbach wrote:
Tue Jan 23, 2018 4:02 pm
But which application changes what?
Other applications that also use the sound device.
And they may change the current sample rate.
Does this mean that I have to do this always when I use Dorico?
Only if the green playback line is out of sync with playback.
I would expect this to happen only very rarely, so please keep an eye on and if you need to do it frequently, then let us know and we'll try figure out what is actually changing the sample rate in the background.
Steinberg employee

Auerbach
New Member
Posts: 23
Joined: Tue Jan 23, 2018 1:46 pm
Contact:

Re: Playback - the green line

Post by Auerbach »

OK. That worked. Now I have the problem that I hear no sound at all. This happened after I had the problem that I couldn’t add lyrics. After rebooting the Mac, it works. But now there is no sound. No other program has the slightest problem to play sounds on this Mac. What can it be?

User avatar
Ulf
Steinberg Employee
Posts: 2601
Joined: Wed Jul 31, 2013 9:44 am
Location: Steinberg Headquarters
Contact:

Re: Playback - the green line

Post by Ulf »

Please choose from the main menu Help > Create Diagnostic Report. That will create a zip file on your desktop, please send it to u dot stoermer at steinberg dot de and I will have a look at the contained log data.
Steinberg employee

Auerbach
New Member
Posts: 23
Joined: Tue Jan 23, 2018 1:46 pm
Contact:

Re: Playback - the green line

Post by Auerbach »

I’ll do this next time when the problem appears. For the moment it works.

User avatar
MarkSealey
Member
Posts: 737
Joined: Sat Aug 13, 2016 9:57 pm
Location: Valencia, California
Contact:

Re: Playback - the green line

Post by MarkSealey »

Yes, it's begun to reappear for me too, alas.

I've tried slowly resetting my Sample Rate (perhaps 19,200 is too high?).

But the scrolling bug is still evident… the playhead/green line moves off the page to the right without the score following.

What's more, I can often solve this by switching Modes (away from Write - to Engrave, Play or Print etc) back and forth - as previously.

Would any more details be helpful in tracking this down?

TIA!
--
Mark Sealey
Dorico 3.5.10.1045/Ivory II/VSL/NotePerformer 3.3.1/(Sibelius Ultimate, 18.5.0…) on 'Late 2014' Retina 5K iMac; 4 GHz i7; 32 GB RAM; Mojave, 10.14.6

ReRei
Member
Posts: 433
Joined: Fri Apr 21, 2017 8:53 pm
Contact:

Re: Playback - the green line

Post by ReRei »

MarkSealey wrote:
Sat Jan 27, 2018 1:33 am
Yes, it's begun to reappear for me too, alas.

I've tried slowly resetting my Sample Rate (perhaps 19,200 is too high?).

But the scrolling bug is still evident… the playhead/green line moves off the page to the right without the score following.

What's more, I can often solve this by switching Modes (away from Write - to Engrave, Play or Print etc) back and forth - as previously.

Would any more details be helpful in tracking this down?

TIA!
Yes that’s what I meant. The problem of the playback line not following the music is still there. It has become better since the former versions but is unfortunately still there.

User avatar
MarkSealey
Member
Posts: 737
Joined: Sat Aug 13, 2016 9:57 pm
Location: Valencia, California
Contact:

Re: Playback - the green line

Post by MarkSealey »

Thanks, ReiRei - Yes, much better. But still present.
--
Mark Sealey
Dorico 3.5.10.1045/Ivory II/VSL/NotePerformer 3.3.1/(Sibelius Ultimate, 18.5.0…) on 'Late 2014' Retina 5K iMac; 4 GHz i7; 32 GB RAM; Mojave, 10.14.6

User avatar
Daniel at Steinberg
Moderator
Posts: 18524
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Playback - the green line

Post by Daniel at Steinberg »

Until now we have had no reports of the score not following the playback line. Are you sure you have the relevant preference setting, i.e. ‘Follow playhead during playback’, set, at the bottom of the General page of Preferences?

ReRei
Member
Posts: 433
Joined: Fri Apr 21, 2017 8:53 pm
Contact:

Re: Playback - the green line

Post by ReRei »

Yes the preferences are set correctly. I encountered the problem in galley view (landscape view). When transcribing a song and switching between the 2 apps Dorico failed following the green line.

User avatar
MarkSealey
Member
Posts: 737
Joined: Sat Aug 13, 2016 9:57 pm
Location: Valencia, California
Contact:

Re: Playback - the green line

Post by MarkSealey »

I just double checked and, Yes - that 'follow' setting is as it should be.

The phenomenon happens far, far less often than before - but I do get it still, I'm afraid. Sorry!
--
Mark Sealey
Dorico 3.5.10.1045/Ivory II/VSL/NotePerformer 3.3.1/(Sibelius Ultimate, 18.5.0…) on 'Late 2014' Retina 5K iMac; 4 GHz i7; 32 GB RAM; Mojave, 10.14.6

User avatar
Daniel at Steinberg
Moderator
Posts: 18524
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Playback - the green line

Post by Daniel at Steinberg »

Well, it’s not the same issue, Mark, as the problem where the playback line and the transport would freeze up, clearly. What you’re saying now is that the playback line continues to move, but the score doesn’t move in time to follow it when it scrolls out of view.

User avatar
MarkSealey
Member
Posts: 737
Joined: Sat Aug 13, 2016 9:57 pm
Location: Valencia, California
Contact:

Re: Playback - the green line

Post by MarkSealey »

Daniel,

Yes - that's right. Thanks. Sorry. I assumed they had the same root cause. Glad that they don't - that is, that the first one has in fact been fixed :-)
--
Mark Sealey
Dorico 3.5.10.1045/Ivory II/VSL/NotePerformer 3.3.1/(Sibelius Ultimate, 18.5.0…) on 'Late 2014' Retina 5K iMac; 4 GHz i7; 32 GB RAM; Mojave, 10.14.6

User avatar
Daniel at Steinberg
Moderator
Posts: 18524
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Playback - the green line

Post by Daniel at Steinberg »

I need more evidence of this new problem before I can ask the team to do anything about it, since it’s not something we’ve ever seen, and nor have I ever seen it reported by anybody until today. So please capture a video showing the problem in action so I can see it for myself.

User avatar
MarkSealey
Member
Posts: 737
Joined: Sat Aug 13, 2016 9:57 pm
Location: Valencia, California
Contact:

Re: Playback - the green line

Post by MarkSealey »

Of course - thanks, Daniel!

As i say, it's a lot rarer than the first phenomenon was. I spent a good few minutes this evening trying to get a piece which has previously so behaved to reproduce it 'on camera'. No dice.

But the next time I get it, I have QT at the ready and will capture it and send it to you.
--
Mark Sealey
Dorico 3.5.10.1045/Ivory II/VSL/NotePerformer 3.3.1/(Sibelius Ultimate, 18.5.0…) on 'Late 2014' Retina 5K iMac; 4 GHz i7; 32 GB RAM; Mojave, 10.14.6

Johan-v
Junior Member
Posts: 68
Joined: Mon Jan 08, 2018 2:06 pm
Contact:

Re: Playback - the green line

Post by Johan-v »

Hello,

I have problems with playback in write mode when the right panel is open.
The green line goes behind the panel and the score is not updated during this time.

Regards,

Johan
OS Windows 10
Native language is Dutch

JackvL
Junior Member
Posts: 95
Joined: Wed Oct 26, 2016 1:27 pm
Contact:

Re: Playback - the green line

Post by JackvL »

Daniel at Steinberg wrote:
Fri Feb 02, 2018 1:37 am
Well, it’s not the same issue, Mark, as the problem where the playback line and the transport would freeze up, clearly. What you’re saying now is that the playback line continues to move, but the score doesn’t move in time to follow it when it scrolls out of view.
Yesterday I had this problem (ones). The playback line follows the score, but the screen didn't refresh. (Mac).
Can't reproduce it......
Publisher / composer / arranger / teaching
Mac OS High Sierra / PC W10 / Finale / Dorico / Cubase / Ableton Life + Push 2 / Ivory II / Arturia

Auerbach
New Member
Posts: 23
Joined: Tue Jan 23, 2018 1:46 pm
Contact:

Re: Playback - the green line

Post by Auerbach »

It happens sometimes, sometimes not. It is like the shortcut ALT-cmd-0 which sometimes hides all panels and sometimes shows the entire page (as intended).

User avatar
PaulWalmsley
Steinberg Employee
Posts: 2079
Joined: Tue May 17, 2016 9:24 pm
Location: Steinberg, London
Contact:

Re: Playback - the green line

Post by PaulWalmsley »

Mark - you mentioned that you had a sample rate of 19,200. That's a very odd value. Try changing it to 44,100 (or 48,000) as you'll get much better results. One possible manifestation of this playback line issue is if some other application is changing the soundcard's sample rate. So check to see if you have any other software that might grab the soundcard running, eg screen/sound capture applications, Skype, etc
Architect & Developer - Steinberg London

Post Reply

Return to “Dorico”

Who is online

Users browsing this forum: diamondknife, ptram, TonH and 7 guests