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Cubase Crash

Posted: Sun May 17, 2020 6:29 pm
by MNordex
Since Friday Cubase kicks me out without any warnings all the time. There is no crash publiced in Steinberg 'CrashDump' map. This is very frustrating.

I am running the latest version of Cubase and license center and I've installed the latest drivers of my plugins, grahpic card, audio converter. Windows had an update on Thursday, I've deleted that one but that doesn't make any difference.

I've had only recorded 4 audio tracks and 3 drum tracks with Fxpansion BFD3 plugin. I guess the plugin is the issue because with Groove Agent it runs fine. The audio tracks and drum track with Fxpansion BFD3 plugin runs fine with Reaper but I don't want to switch to another DAW.

What can I do to make things work fine and stable?

Re: Cubase Crash

Posted: Mon May 18, 2020 11:04 am
by Martin.Jirsak
Hi,

If there is no DMP file in Documents/Steinberg/Crash Dumps folder, use Microsoft ProcDump to generate a DMP file and share it here, please.

Re: Cubase Crash

Posted: Mon May 18, 2020 7:00 pm
by MNordex
Here is a dropbox link to the ProcDump file: https://www.dropbox.com/s/et8l8k9gpyjks ... 4.dmp?dl=0

Re: Cubase Crash

Posted: Fri May 22, 2020 6:33 pm
by Martin.Jirsak
Hi,

There is no Cubase or ay plug-in mentioned in the DMP file. This is generic Windows crash, I'm sorry.

Code: Select all

STACK_TEXT:  
win32u!NtUserGetMessage+0x14
user32+0x23a4d
0x1d0670
0x120cc0

Re: Cubase Crash

Posted: Sun May 24, 2020 8:01 am
by MNordex
What can I do to fix this problem?

Re: Cubase Crash

Posted: Sun May 24, 2020 8:22 am
by MNordex
Now I do have a crash dump from Cubase:

Re: Cubase Crash

Posted: Mon May 25, 2020 9:43 pm
by Martin.Jirsak
Hi,

The crash is in Groove Agent. AS I can see, you have the very latest update installed. Could you try to remove Groove Agent Preferences, please?
%appData% Steinberg/GrooveAgent_64bit folder.

Re: Cubase Crash

Posted: Tue May 26, 2020 7:48 am
by MNordex
I really appreciate your help. I've removed the preferences but it didn't make any difference.

I can work with Groove Agent in Cubase without crashes but if I use BFD3 (plugin) in Cubase, Cubase is still reacting very slow and kicks me out.

Re: Cubase Crash

Posted: Tue May 26, 2020 11:43 am
by Martin.Jirsak
Hi,

Do you have any DMP with the BFD3 crash?

Re: Cubase Crash

Posted: Tue May 26, 2020 2:37 pm
by MNordex
No... The only crash dump Cubase put in the crash dumps folder was the one I posted here.

Re: Cubase Crash

Posted: Tue May 26, 2020 9:02 pm
by Martin.Jirsak
Hi,

Unfortunately I don't know, what we can do next. With the ProcDump Utility, there was no useful info. So we have no clue, where exactly does it crash.

Re: Cubase Crash

Posted: Wed May 27, 2020 5:25 am
by MNordex
Thanks for your help, I will search further for a solution.

Re: Cubase Crash

Posted: Wed May 27, 2020 8:43 am
by Martin.Jirsak
Hi,

Maybe try at BFD3 forum, please.

Re: Cubase Crash

Posted: Fri Jul 24, 2020 6:58 am
by MNordex
The problem seems to be solved. Last week I’ve updated the graphic card (again). I’ve done this before when the crashes started but in the meantime there has been another update. Now Cubase and BFD3 work without any crashes😊.

Re: Cubase Crash

Posted: Fri Jul 24, 2020 7:22 pm
by Martin.Jirsak
Hi,

I'm glad it's working now. And thank you for sharing.