Cubase crashes every day!

Use this forum for an overview of issues and to report new ones.
Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

mhch83 wrote:
Fri Sep 18, 2020 6:06 pm
I have a 5000€ new macbook pro and it is imposible to finish projects on cubase. After 20 minutes, even if it is a small projects, cpu meter in cubase goes to it's maximum and I have to stop. This is a shame.
Hi,

As far as I understand, Cubase doesn't crash, right?

Please, write your post to the relevant thread and don't hijack this one with other topic. Thanks.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

mhch83
New Member
Posts: 41
Joined: Wed Aug 20, 2014 11:59 am
Contact:

Re: Cubase crashes every day!

Post by mhch83 »

Martin.Jirsak wrote:
Fri Sep 18, 2020 7:15 pm
mhch83 wrote:
Fri Sep 18, 2020 6:06 pm
I have a 5000€ new macbook pro and it is imposible to finish projects on cubase. After 20 minutes, even if it is a small projects, cpu meter in cubase goes to it's maximum and I have to stop. This is a shame.
Hi,

As far as I understand, Cubase doesn't crash, right?

Please, write your post to the relevant thread and don't hijack this one with other topic. Thanks.
As far as u understand, I'm sorry to let you know you are wrong. Cubase 10 crashes constantly and yes, it's cpu meter goes to max even when very small projects are running too. I've opened a couple of threads about this topic because this is happening to a lot of users and it seems Cubase staff don't care at all about this.

Thank you.

jamie1981uk
New Member
Posts: 31
Joined: Mon Jul 13, 2015 8:52 pm
Contact:

Re: Cubase crashes every day!

Post by jamie1981uk »

mhch83 wrote:
Mon Sep 21, 2020 11:56 am
Martin.Jirsak wrote:
Fri Sep 18, 2020 7:15 pm
mhch83 wrote:
Fri Sep 18, 2020 6:06 pm
I have a 5000€ new macbook pro and it is imposible to finish projects on cubase. After 20 minutes, even if it is a small projects, cpu meter in cubase goes to it's maximum and I have to stop. This is a shame.
Hi,

As far as I understand, Cubase doesn't crash, right?

Please, write your post to the relevant thread and don't hijack this one with other topic. Thanks.
As far as u understand, I'm sorry to let you know you are wrong. Cubase 10 crashes constantly and yes, it's cpu meter goes to max even when very small projects are running too. I've opened a couple of threads about this topic because this is happening to a lot of users and it seems Cubase staff don't care at all about this.

Thank you.

I'm using an Intel cpu and so are you so hopefully some of my settings will work. I have my Cubase setup and some bios configs.

Bios
Intel Speedstep - Disabled
Turbo Mode - Enabled
Hyper Threading - Enabled

ImageCapture by Jamie Lofts, on Flickr

If this does not work I would suggest making a new thread with your issue and priority would be to open a support ticket.

Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,
mhch83 wrote:
Mon Sep 21, 2020 11:56 am
Martin.Jirsak wrote:
Fri Sep 18, 2020 7:15 pm
mhch83 wrote:
Fri Sep 18, 2020 6:06 pm
I have a 5000€ new macbook pro and it is imposible to finish projects on cubase. After 20 minutes, even if it is a small projects, cpu meter in cubase goes to it's maximum and I have to stop. This is a shame.
Hi,

As far as I understand, Cubase doesn't crash, right?

Please, write your post to the relevant thread and don't hijack this one with other topic. Thanks.
As far as u understand, I'm sorry to let you know you are wrong. Cubase 10 crashes constantly
Could you provide the *.crash/dmp file, please?

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

mhch83
New Member
Posts: 41
Joined: Wed Aug 20, 2014 11:59 am
Contact:

Re: Cubase crashes every day!

Post by mhch83 »

Martin.Jirsak wrote:
Mon Sep 21, 2020 12:58 pm
Hi,
mhch83 wrote:
Mon Sep 21, 2020 11:56 am
Martin.Jirsak wrote:
Fri Sep 18, 2020 7:15 pm


Hi,

As far as I understand, Cubase doesn't crash, right?

Please, write your post to the relevant thread and don't hijack this one with other topic. Thanks.
As far as u understand, I'm sorry to let you know you are wrong. Cubase 10 crashes constantly
Could you provide the *.crash/dmp file, please?

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
I report each and everyone of them to steinberg but if you are that interested I have no problem sending them all to you by email.

mhch83
New Member
Posts: 41
Joined: Wed Aug 20, 2014 11:59 am
Contact:

Re: Cubase crashes every day!

Post by mhch83 »

jamie1981uk wrote:
Mon Sep 21, 2020 12:55 pm
mhch83 wrote:
Mon Sep 21, 2020 11:56 am
Martin.Jirsak wrote:
Fri Sep 18, 2020 7:15 pm


Hi,

As far as I understand, Cubase doesn't crash, right?

Please, write your post to the relevant thread and don't hijack this one with other topic. Thanks.
As far as u understand, I'm sorry to let you know you are wrong. Cubase 10 crashes constantly and yes, it's cpu meter goes to max even when very small projects are running too. I've opened a couple of threads about this topic because this is happening to a lot of users and it seems Cubase staff don't care at all about this.

Thank you.

I'm using an Intel cpu and so are you so hopefully some of my settings will work. I have my Cubase setup and some bios configs.

Bios
Intel Speedstep - Disabled
Turbo Mode - Enabled
Hyper Threading - Enabled

ImageCapture by Jamie Lofts, on Flickr

If this does not work I would suggest making a new thread with your issue and priority would be to open a support ticket.
Thank you ! I have it exactly the same.

Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,
mhch83 wrote:
Mon Sep 21, 2020 2:31 pm
I report each and everyone of them to steinberg but if you are that interested I have no problem sending them all to you by email.
I just offer you my help. I can have a look on it, if you want to.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

mhch83
New Member
Posts: 41
Joined: Wed Aug 20, 2014 11:59 am
Contact:

Re: Cubase crashes every day!

Post by mhch83 »

Martin.Jirsak wrote:
Mon Sep 21, 2020 2:58 pm
Hi,
mhch83 wrote:
Mon Sep 21, 2020 2:31 pm
I report each and everyone of them to steinberg but if you are that interested I have no problem sending them all to you by email.
I just offer you my help. I can have a look on it, if you want to.
Thanks a lot for your help. I've given up trying to dial with cubase problems to be honest. I have switched to studio one until steinberg releases an update fixing all the problems.

ShurikenStar
New Member
Posts: 4
Joined: Tue Nov 29, 2011 11:42 pm
Contact:

Re: Cubase crashes every day!

Post by ShurikenStar »

I am definitely having this Nvidia driver problem
When Cubase crashes my graphics card loses its driver and Windows reverts to the Microsoft basic display adapter and one of my monitors becomes disabled.
Sometimes it requires a hard boot because it freezes the system
This happens with a regular sized project about 10 to 15 times daily
I have been forced to switch to Studio One and it does not crash on the same system using the Nvidia graphics card
I have spoken to support in Canada and it has been confirmed it is a problem with Nvidia drivers and Cubase
Canadian support has confirmed I am having the Nvidia driver problem and they have told me to contact Steinberg Germany and post this in the forum
I'd like to know if there will be a special upgrade path for users affected by this problem
If this is not fixed until version 11 will I receive any kind of discount for this or will a patch be released for 10.5 for this problem

Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,

Please try this:
- Uninstall the NVIDIA driver.
- Download the latest Studio driver version from here.
- Start the installation (as administrator).
- Don't install the whole package, use the Custom (Advanced) settings.
- Disable everything (don't install NVIDIA Experience, PhysX, etc.), keep just the video driver enabled.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

ShurikenStar
New Member
Posts: 4
Joined: Tue Nov 29, 2011 11:42 pm
Contact:

Re: Cubase crashes every day!

Post by ShurikenStar »

Hi Martin
Thanks for your response
I have gone over this with support in Canada and have tried the method you mentioned above and the problem persists
I have tried every Nvidia Studio driver going back to February of 2019 and the problem is the same
This is what Steinberg Canada told me in quotes
"It looks like this is going to be on going issue with Nvida based graphics. Both companies are working towards a solution but Nvidia drivers are optimized for 1 window applications think gaming. Hopefully a future update can bring some stability to the system.

Regards,

Lindsay Warner | Sound Support  "

That's why I'm asking if there will be a special upgrade path for users affected by this problem

Canadian support told me to contact German support and also post here in the forum to ask this question

As to the stability of my computer I have been using Studio One for 2 or 3 weeks and have had no crashes on my system with that software

Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,

Thank you for the information.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

jamie1981uk
New Member
Posts: 31
Joined: Mon Jul 13, 2015 8:52 pm
Contact:

Re: Cubase crashes every day!

Post by jamie1981uk »

ShurikenStar wrote:
Mon Oct 05, 2020 5:21 am
Hi Martin
Thanks for your response
I have gone over this with support in Canada and have tried the method you mentioned above and the problem persists
I have tried every Nvidia Studio driver going back to February of 2019 and the problem is the same
This is what Steinberg Canada told me in quotes
"It looks like this is going to be on going issue with Nvida based graphics. Both companies are working towards a solution but Nvidia drivers are optimized for 1 window applications think gaming. Hopefully a future update can bring some stability to the system.

Regards,

Lindsay Warner | Sound Support  "

That's why I'm asking if there will be a special upgrade path for users affected by this problem

Canadian support told me to contact German support and also post here in the forum to ask this question

As to the stability of my computer I have been using Studio One for 2 or 3 weeks and have had no crashes on my system with that software
Which is the exact same reply I got from Steinberg support. I have tried to explain this to Martin that it is a Cubase issue rather than a driver issue. It's not just Nvidia, it's Nvidia and Amd. It's great that Martin wants to help but, he isn't part of the Steinberg support team and is very late to reading other people's problems that have been ongoing since last year that can only be fixed when Steinberg have sorted their Daw out. The gpu issues need to be fixed by Steinberg. I asked about the upgrade incase a new daw comes out and they have fixed it (which is most likely) and they seem to want to help me with that. Fingers crossed they are true to their word.

ShurikenStar
New Member
Posts: 4
Joined: Tue Nov 29, 2011 11:42 pm
Contact:

Re: Cubase crashes every day!

Post by ShurikenStar »

Hi Jamie
I was just wondering if you know where or who I could contact about getting an upgrade if a new version that works is released
Steinberg support in Canada told me to post on the forum and email Germany but so far no response
Thanks

User avatar
CUBASE6_USER
Member
Posts: 295
Joined: Fri Oct 14, 2011 7:33 am
Location: USA
Contact:

Re: Cubase crashes every day!

Post by CUBASE6_USER »

My Cubase stability improved when I disabled these 2 native instrument services.
1. NTKDaemon.exe (for cloud service) don't use it
2. NIHardwareAccesibilityHelper.exe (for blind people)
My Music: http://www.youtube.com/user/muuuzzzi
Windows 10 (2004) HOME (all the crap services disabled)
Cubase 10.5.2 Pro
GTX 1060 (Studio Drivers 27.21.14.5206)
ASUS ROG Strix Z390-F
Intel i7 9700K (8 cores running all cores 5 Ghz)
32GB RAM (3200Mhz)
Focusrite 2i2 (2nd Gen)

jamie1981uk
New Member
Posts: 31
Joined: Mon Jul 13, 2015 8:52 pm
Contact:

Re: Cubase crashes every day!

Post by jamie1981uk »

ShurikenStar wrote:
Mon Oct 05, 2020 5:58 pm
Hi Jamie
I was just wondering if you know where or who I could contact about getting an upgrade if a new version that works is released
Steinberg support in Canada told me to post on the forum and email Germany but so far no response
Thanks
No upgrades are available and when one does it will be Cubase 11 (assuming they are going in order). I couldn't tell you if they will or won't offer anything to you. A support ticket is what you need and then you can tell them the issue. They have admitted there is a problem so it is down to them to fix that problem for free. If the fix requires a new Cubase, then they should provide that for free. I refuse to pay for a new Cubase just because they can't fix the one I already paid for. The fact is, the support team said they were in talks with Amd and Nvidia trying to find a fix which means they can't fix the problem themselves.

mitchiemasha
Member
Posts: 752
Joined: Tue May 10, 2011 10:02 pm
Contact:

Re: Cubase crashes every day!

Post by mitchiemasha »

jamie1981uk wrote:
Thu May 07, 2020 10:48 pm
and anyone with the crashing issue should put their hand up.
I'm getting crashes again, exiting Cubase is also very problematic.
W10, CP10.5, i7 9700k OC 5.0, Noctua NH-U9S, MSI z390, 16Gb 3000Mhz DDR4, PCIe NVME 970 Pro, Be Quiet SP11, Virus TI (Integrated), Yamaha CS2x (Custom Mapped), Dynaudio BM5's mkII & Eve SC305's.

Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,
mitchiemasha wrote:
Tue Oct 06, 2020 2:47 am
jamie1981uk wrote:
Thu May 07, 2020 10:48 pm
and anyone with the crashing issue should put their hand up.
I'm getting crashes again, exiting Cubase is also very problematic.
Sharing crash/dmp file could bring some light.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

mitchiemasha
Member
Posts: 752
Joined: Tue May 10, 2011 10:02 pm
Contact:

Re: Cubase crashes every day!

Post by mitchiemasha »

Martin.Jirsak wrote:
Tue Oct 06, 2020 9:23 am
Hi,
mitchiemasha wrote:
Tue Oct 06, 2020 2:47 am
jamie1981uk wrote:
Thu May 07, 2020 10:48 pm
and anyone with the crashing issue should put their hand up.
I'm getting crashes again, exiting Cubase is also very problematic.
Sharing crash/dmp file could bring some light.
Share them how/where. I have 4.

Thank you
W10, CP10.5, i7 9700k OC 5.0, Noctua NH-U9S, MSI z390, 16Gb 3000Mhz DDR4, PCIe NVME 970 Pro, Be Quiet SP11, Virus TI (Integrated), Yamaha CS2x (Custom Mapped), Dynaudio BM5's mkII & Eve SC305's.

Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,
mitchiemasha wrote:
Tue Oct 06, 2020 4:09 pm
Share them how/where. I have 4.
For example via Dropbox.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

mitchiemasha
Member
Posts: 752
Joined: Tue May 10, 2011 10:02 pm
Contact:

Re: Cubase crashes every day!

Post by mitchiemasha »

Martin.Jirsak wrote:
Wed Oct 07, 2020 4:15 am
Hi,
mitchiemasha wrote:
Tue Oct 06, 2020 4:09 pm
Share them how/where. I have 4.
For example via Dropbox.
https://drive.google.com/drive/folders/ ... sp=sharing

Thank you

Edit: Oh dear, now there's a surprise, too many requests to my google drive! does the link work for you?

Here's the individual files as links instead
https://drive.google.com/file/d/1oPhGO8 ... sp=sharing
https://drive.google.com/file/d/1wrlegC ... sp=sharing
https://drive.google.com/file/d/18HtZp6 ... sp=sharing
https://drive.google.com/file/d/1cMTpDc ... sp=sharing

I've had a lot more than 4 crashes but only 4 dumps
W10, CP10.5, i7 9700k OC 5.0, Noctua NH-U9S, MSI z390, 16Gb 3000Mhz DDR4, PCIe NVME 970 Pro, Be Quiet SP11, Virus TI (Integrated), Yamaha CS2x (Custom Mapped), Dynaudio BM5's mkII & Eve SC305's.

Martin.Jirsak
Forum Elder
Posts: 24141
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,

All the crashes end up with VPS Avenger.

Code: Select all

STACK_TEXT:  
VPS_Avenger+0x428161
0x00000001`5d7003b0
VPS_Avenger+0x86751d
0x40885800`00000000
0x4075d000`00000000
Please, get in contact with the plug-in manufacturer.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

jamie1981uk
New Member
Posts: 31
Joined: Mon Jul 13, 2015 8:52 pm
Contact:

Re: Cubase crashes every day!

Post by jamie1981uk »

mitchiemasha wrote:
Wed Oct 07, 2020 10:55 am
Martin.Jirsak wrote:
Wed Oct 07, 2020 4:15 am
Hi,
mitchiemasha wrote:
Tue Oct 06, 2020 4:09 pm
Share them how/where. I have 4.
For example via Dropbox.
https://drive.google.com/drive/folders/ ... sp=sharing

Thank you

Edit: Oh dear, now there's a surprise, too many requests to my google drive! does the link work for you?

Here's the individual files as links instead
https://drive.google.com/file/d/1oPhGO8 ... sp=sharing
https://drive.google.com/file/d/1wrlegC ... sp=sharing
https://drive.google.com/file/d/18HtZp6 ... sp=sharing
https://drive.google.com/file/d/1cMTpDc ... sp=sharing

I've had a lot more than 4 crashes but only 4 dumps
viewtopic.php?t=163811


Please go to that topic and ask the op if he ever fixed the issue.

mitchiemasha
Member
Posts: 752
Joined: Tue May 10, 2011 10:02 pm
Contact:

Re: Cubase crashes every day!

Post by mitchiemasha »

Martin.Jirsak wrote:
Wed Oct 07, 2020 11:49 am
Hi,

All the crashes end up with VPS Avenger.

Code: Select all

STACK_TEXT:  
VPS_Avenger+0x428161
0x00000001`5d7003b0
VPS_Avenger+0x86751d
0x40885800`00000000
0x4075d000`00000000
Please, get in contact with the plug-in manufacturer.
I was guessing Avenger but couldn't be sure. The ones not reporting and related to a hang on exit are my controller keyboard Nektar P6. I'll probably be selling the Nektar P6 once I discover something better but I can't part with Avenger, it's essential to me.
W10, CP10.5, i7 9700k OC 5.0, Noctua NH-U9S, MSI z390, 16Gb 3000Mhz DDR4, PCIe NVME 970 Pro, Be Quiet SP11, Virus TI (Integrated), Yamaha CS2x (Custom Mapped), Dynaudio BM5's mkII & Eve SC305's.

DrBeetz
New Member
Posts: 3
Joined: Wed May 29, 2019 11:19 pm
Contact:

Re: Cubase crashes every day!

Post by DrBeetz »

I agree! Cubase crashes daily for me as well when I try to start the program...it's a mystery as to when it works and when it does not. I love this DAW but the stability issues are horrendous...obviously, there's something going with Cubase or Windows or both.

PS. I have 256 GB RAM, Ryzen 9, NVmE SSDs 2TB each...computer power is not the problem.

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 4 guests