Cubase crashes every day!

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JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

Well that's something i suppose. I wonder why they were not as forthcoming during my enquiries. But will we see patches free of charge? I'm not so sure...
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

JackJackdaw wrote:
Mon May 11, 2020 2:37 pm
Well that's something i suppose. I wonder why they were not as forthcoming during my enquiries. But will we see patches free of charge? I'm not so sure...
I can't keep repeating myself and please take it that I'm not trying to cause an argument. If you insist they are going to charge you for an update, you must have a personal vendetta with them. By law you can not sell something that is broken without either 1. giving a refund or 2. fixing it for free. I'm not sure where you got the idea of them charging for a update. The only thing they charge for is the new version (Cubase 11). They know the issue and they have accepted its across different makes and models. lets not be negative when they have only just started sorting a fix out. Imagine paying for a game and they charge you for every single update. You paid for it and it is down to them to fix it for free with a update and not a version which usually comes out towards the end of the year.

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Re: Cubase crashes every day!

Post by caseypittman »

Having similar issues on the main edit window & the clip editor(vari-audio). About 6-8 edits in the program just quits. No freezing, no warnings, just quits. My performance meters are well below 25% on the machine. Went to search out the crash dumps, nothing for 10.5. My last crash dump was in April 2020 right before I upgraded to 10.5 I've had 8, 8.5, 9, 9.5 & even 10 work fine on this machine so it's not a graphics card issue. My power scheme is set properly both in my PC settings and Cubase. WaveLab 10 works fine no problem, same goes with all my other software. Right now I'm just editing and mixing but if this were happening with a client in the room it be pretty *flower*. Plus it's just frustrating.

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Re: Cubase crashes every day!

Post by kourosh_perth »

I purchased a home studio pack, Steinberg mixer that came with Cubase EL AI 10 six months ago. I have found it so hard to used the software as have been dealing with multiple problems from license manager through frequent crashing of the software.

At me moment I am dealing with crashing the software while doing basic things such as recording my instrument for ~2 min.

I am fairly knowledgeable on computers/software and write and design software for my job.

This software is one of a kind!!!!! the experience has been very disappointing and frustrating.

i cannot track the crashing so I cannot report how/why it crashes.

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Re: Cubase crashes every day!

Post by ShurikenStar »

I am having this same issue of Cubase 10.5.20 just disappearing while I am working
It can happen in the midi editor after a couple of edits or even sometimes when I just press play
I am on a new PC build and everything else is fine on my system
I have an Nvidia RTX 2070 graphics card
I have trashed my prefs, I tried using the MIcrosoft basic display adapter but it won't recognize my 2nd monitor
I have tried going back to 10.5.10 but the problem is the same
There have not been any posts in this thread for a while so I was wondering does anyone know if there is any progress with this situation

Milkman76
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Re: Cubase crashes every day!

Post by Milkman76 »

There are many reasons for cubase 10x to crash, and many of those reasons wind up being related to plugins, but I have found a 100% reliable way to crash my own copy of cubase 10.5

I have a microKORG XL+ synth connected to my 18 month old windows10 machine with cubase 10.5. That synth ships with an auto power-off feature that turns off the Korg when no activity for 4 hours. Whenever I wouldnt touch the Korg for a few hours, it would power itself off. Cubase crashes 100% of the time when this happens. I can test it right now -- power off the Korg, cubase freezes hard, no crashlog.

This is just one of many ways cubase will crash, but again -- many of the crashes are indeed related to 3rd party code.
Pinned post:
Steinberg wants you to know that hyperthreading(virtual cores) in cubase does not work on a variety of hardware platforms, but also does not want to lose any revenue, so is hiding and obfuscating the issue on their forums and allowing pro-brand accounts to create arguments and fighting between angry customers and themselves. TURN OFF hyperthreading, and your ASIO realtime spikes usually go away.

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Re: Cubase crashes every day!

Post by jamie1981uk »

Milkman76 wrote:
Thu Jul 23, 2020 10:32 pm
There are many reasons for cubase 10x to crash, and many of those reasons wind up being related to plugins, but I have found a 100% reliable way to crash my own copy of cubase 10.5

I have a microKORG XL+ synth connected to my 18 month old windows10 machine with cubase 10.5. That synth ships with an auto power-off feature that turns off the Korg when no activity for 4 hours. Whenever I wouldnt touch the Korg for a few hours, it would power itself off. Cubase crashes 100% of the time when this happens. I can test it right now -- power off the Korg, cubase freezes hard, no crashlog.

This is just one of many ways cubase will crash, but again -- many of the crashes are indeed related to 3rd party code.
Steinberg themselves have already said its down to the gpu and they are in contact with Nvidia and Amd. We are still waiting for a fix. Yes other things can crash Cubase but on this occasion, they have admitted what the issue is. Still waiting for the fix they said they are working on in my pm they sent me. Not everyone is using a Korg Synth and that may be your problem solved. But then again, you may still get random crashes due to the problem they have not fixed yet.

JohnS
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Re: Cubase crashes every day!

Post by JohnS »

Hi
Has Nvidia sorted this out yet?

JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

JohnS wrote:
Thu Aug 13, 2020 9:22 am
Hi
Has Nvidia sorted this out yet?
I am using Amd and this is still an issue. I have done some poking around looking for info on ucrtbase.dll. I have tried repairing the c++ runtime things, installing the windows 10 sdk. Im just shooting in the dark I don't know anything about coding but I'm pretty sure this is not a Windows issue, it must be Cubase. Steinberg haven't said a peep about it so what can I do but speculate? There are Steinberg techs that pipe up around here on other threads so I assume they are ignoring this one.
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JohnS
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Re: Cubase crashes every day!

Post by JohnS »

Hi
I have submitted my crash file to Martin J, because Ozone 9 made Cubase disappear with a poof and gone.
It was when i flicked between referncer track and my track ,or return to beginning of song on Reference track.
I tried out Hornets Master tool as well and that has been updated to 1.01 because of crashing.This program does not work at all for me and freezes.
So i have disgarded that.
I now re-imaged my drive on a Intel I7 computer 32 gig 2years old with a nvidia card in there .
I cleared out a lot of junk that i do not use including Mixcraft and FL Studio. I now just use FL Studio Synths..
I got rid of Softube plugins except the fixed flanger. I got rid of all old Cakewalk Sonar platinum stuff .
So far the crash has not re-occurred, but i am waiting for confirmation either from Cubase Support or Martin J.
It may be third party plugins or as you say a Nvidia problem.
Apart from the Ozone problem , everything ok also with Neutron.
I would be more inclined to think that a cheap or third party plugin is interfereing.

All The best
John

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Re: Cubase crashes every day!

Post by jamie1981uk »

May 11th 2020
"We also hope to have a solution soon, but it seems that it is also dependent on the graphics drivers (both NVIDIA and AMD) that seem to have issues with real time audio applications and their own optimizations. We are in contact with them however".

June 19th 2020
"I am sorry for the lack of updates on this matter! The reason is that there are no results that could be shared at this point.
At the moment, we are a bit stuck in the middle between GPU manufactures, drivers and our own components that have dependencies in this area. It is a topic with high priority but nothing that can be solved quickly. We do not aim at a paid update for a fix/change but it may take longer than expected.

That is unfortunately all I can reply at this point. I will keep monitoring any progress and send a follow-up as soon as this happens".

My first support ticket was created 6 months ago. And I have been waiting since June 19th for a follow up. I've just gone back to my support only to find they have marked it as "Solved".
Take note on this...."We do not aim at a paid update for a fix/change but it may take longer than expected".
I asked if it would be fixed in Cubase 11 and they would expect us to pay for it and that was the response. Everyone should message Ed Doll who has been messaging me about all of this. It's now beyond a joke and I won't be buying Cubase 11 if I know for a fact its got a fix for the crashing issue. It's clear they are aware of the issue but, they seem to be brushing it under the carpet.
Last edited by jamie1981uk on Thu Oct 15, 2020 9:12 am, edited 1 time in total.

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Re: Cubase crashes every day!

Post by CUBASE6_USER »

It's a crash monster FIX IT!
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JackJackdaw
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Re: Cubase crashes every day!

Post by JackJackdaw »

jamie1981uk wrote:
Thu Aug 20, 2020 9:21 pm
May 11th 2020
"We also hope to have a solution soon, but it seems that it is also dependent on the graphics drivers (both NVIDIA and AMD) that seem to have issues with real time audio applications and their own optimizations. We are in contact with them however".

June 19th 2020
"I am sorry for the lack of updates on this matter! The reason is that there are no results that could be shared at this point.
At the moment, we are a bit stuck in the middle between GPU manufactures, drivers and our own components that have dependencies in this area. It is a topic with high priority but nothing that can be solved quickly. We do not aim at a paid update for a fix/change but it may take longer than expected.

That is unfortunately all I can reply at this point. I will keep monitoring any progress and send a follow-up as soon as this happens".

My first support ticket was created 6 months ago. And I have been waiting since June 19th for a follow up. I've just gone back to my support only to find they have marked it as "Solved".
Take note on this...."We do not aim at a paid update for a fix/change but it may take longer than expected".
I asked if it would be fixed in Cubase 11 and they would expect us to pay for it and that was the response. Everyone should message Ed Doll who has been messaging me about all of this. It's now beyond a joke and I won't be buying Cubase 11 if I know for a fact its got a fix for the crashing issue. It's clear they are aware of the issue but, they seem to be bushing it under the carpet.
Thanks for posting your updates. I can't get my head around the idea that Steinberg are stuck on issues with Nvidia and AMD, two seperate manufacturers whose gpus work fine with every other software out there. Cubase is clearly programmed wrong and is asking the gpus to do something they are not able to. My solution so far has been using older versions of Cubase, you can use them on your current licence. I started with 8.5 but it was too much of a regression so I am trying 9.5 which has been stable so far.
Cubase Artist 10.5, Windows 10, AMD Ryzen 5, 8gb ram, NI KompleteAudio 1

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

JackJackdaw wrote:
Fri Aug 21, 2020 8:33 am
jamie1981uk wrote:
Thu Aug 20, 2020 9:21 pm
May 11th 2020
"We also hope to have a solution soon, but it seems that it is also dependent on the graphics drivers (both NVIDIA and AMD) that seem to have issues with real time audio applications and their own optimizations. We are in contact with them however".

June 19th 2020
"I am sorry for the lack of updates on this matter! The reason is that there are no results that could be shared at this point.
At the moment, we are a bit stuck in the middle between GPU manufactures, drivers and our own components that have dependencies in this area. It is a topic with high priority but nothing that can be solved quickly. We do not aim at a paid update for a fix/change but it may take longer than expected.

That is unfortunately all I can reply at this point. I will keep monitoring any progress and send a follow-up as soon as this happens".

My first support ticket was created 6 months ago. And I have been waiting since June 19th for a follow up. I've just gone back to my support only to find they have marked it as "Solved".
Take note on this...."We do not aim at a paid update for a fix/change but it may take longer than expected".
I asked if it would be fixed in Cubase 11 and they would expect us to pay for it and that was the response. Everyone should message Ed Doll who has been messaging me about all of this. It's now beyond a joke and I won't be buying Cubase 11 if I know for a fact its got a fix for the crashing issue. It's clear they are aware of the issue but, they seem to be bushing it under the carpet.
Thanks for posting your updates. I can't get my head around the idea that Steinberg are stuck on issues with Nvidia and AMD, two seperate manufacturers whose gpus work fine with every other software out there. Cubase is clearly programmed wrong and is asking the gpus to do something they are not able to. My solution so far has been using older versions of Cubase, you can use them on your current licence. I started with 8.5 but it was too much of a regression so I am trying 9.5 which has been stable so far.
"I said this on here ages ago....
A new graphics sub-system has been introduced in Cubase 9.5 that seems to show incompatibilities with certain NVIDIA graphics processing units (GPU) and driver versions".

Because we are in a new generation of gaming, we have had new gpus over the last couple of years. I honestly believe Steinberg have not got a clue how to use new technology and if they do release a new Cubase with another Graphics sub-system update, I hope to god they let people who had this issue have a copy for free. Now Cubase tends to come out November time and I have heard nothing about Cubase 11 but someone did say they might skip 11 and go straight to 12 next year. Let's say going to 12 is true.....they will 100% be updating everything over a year. But if they go to 11 in November with a new graphics sub-system, that means they can't sort 10.5 out. I hope I'm wrong but, it all seems to be heading one of those ways.

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Re: Cubase crashes every day!

Post by Starsprinkler »

Maybe the suggestions in this thread may help someone? It seemed to help the OP in that thread, at least.
https://vi-control.net/community/thread ... 020.91122/

(This thread is about AMD/Radeon. I havn't tried it myself, I don't have any dedicated graphics card, just integrated graphics, and don't have the problem.)

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

Starsprinkler wrote:
Fri Aug 21, 2020 7:38 pm
Maybe the suggestions in this thread may help someone? It seemed to help the OP in that thread, at least.
https://vi-control.net/community/thread ... 020.91122/

(This thread is about AMD/Radeon. I havn't tried it myself, I don't have any dedicated graphics card, just integrated graphics, and don't have the problem.)
I think anyone would appreciate any kind of help but, you need to realise Steinberg themselves have admitted its a gpu issue and they have been in talks with Amd and Nvidia for months now. Nobody should have to do this and that and the other to get a £499 program to work properly. If someone isn't very tech savvy, they are buggered.

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Re: Cubase crashes every day!

Post by jamie1981uk »

New update to the situation. Anything I hear I will post here since Steinberg clearly don't seem to be able to.


(Steinberg Media Technologies GmbH)

Aug 26, 2020, 4:18 PM GMT+2

I am sorry that the ticket was closed by an automation that must have been activated during my vacation absence.
Unfortunately, while there has been a lot of activity behind the scenes, there is still nothing that we can release in short term. Again, there are many factors involved in this issue and only some are Cubase related. All I can ask for is some more patience - and should this issue be fixed with a major update first, I will discuss the options for a free update for you then.

I will set this ticket on hold now which should remove it from any automation.

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Re: Cubase crashes every day!

Post by M15 »

I’m using cubase (pro) since Atari 😉since 10.0 I’m experiencing lots of issues. Latency and USB interface (ur824) and many chrasses. I have a Studio One pro license and on the same setup (PC, Interface, Graphic card and plug inns) non of these issues, stable, low latency via USB appeard, Studio One is just running stable on a lower latency. I’ve tried out Reaper, also rock solid and even a little lower latency than S1. So my conclusion is that cubase is very instable, and I left it behind to go one with Studio One, (And i can recommend also Reaper, very interesting DAW)

My advice (with tears in my eyes) take an other DAW and lets hope Steinberg will fix these issues, if the don’t, it soon will be over with Cubase. I wil follow the discussion and making music with an other DAW in teh meen time

P.S. I went from USB audio interface to PCI interface (RME adat <==>UR824) and that cleared the latency/glitching issues in Cubase, not all the other chrasses and instability. Need to say, In S1 non of those issues appeared with USB, although S1 is also faster (lower latency) with PCI then USB;

Martin.Jirsak
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Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,

Could you provide *.crash/*.dmp file(s) to have a look, where does it crash, please?

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
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M15
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Re: Cubase crashes every day!

Post by M15 »

No, I'm done with digging while other daws have non of the problems under exact same conditions,

jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

Martin.Jirsak wrote:
Tue Sep 15, 2020 12:23 pm
Hi,

Could you provide *.crash/*.dmp file(s) to have a look, where does it crash, please?

Mac: macOS Console utility > User Reports folder or Crash Reports in macOS 10.15 (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Bit cheeky to reply to someone recently rather than to anyone else. The first post was from December 2019 and it's now September 2020 and this is the first reply from a Steinberg worker. That's absolutely shocking.

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Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,
jamie1981uk wrote:
Wed Sep 16, 2020 10:42 am
Bit cheeky to reply to someone recently rather than to anyone else.
Sorry, my message was: Share the crash/dmp files, please. Just to say "Cubase is crashing" doesn't really help very often. I just try to help.
jamie1981uk wrote:
Wed Sep 16, 2020 10:42 am
The first post was from December 2019 and it's now September 2020 and this is the first reply from a Steinberg worker. That's absolutely shocking.
This is user forum.
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jamie1981uk
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Re: Cubase crashes every day!

Post by jamie1981uk »

Sorry, my message was: Share the crash/dmp files, please. Just to say "Cubase is crashing" doesn't really help very often. I just try to help.
People have gone into much detail about their issues. Going on what you just said, you read the title and moved on. A title is a title and the description is wrote after the title to give more detail.

This is user forum.
A little contradicting because now this comes across that you are only willing to help when it suits. You cant help one person and then basically say you did not help someone else because...

1. Their title was not informative enough
2. It's a user forum so you are not entitled to help anyone.

If you are willing to help, Brilliant. But please don't make excuses up when someone asks why you didn't help other people. If you would have passed this along back in December 2019, They may have dealt with the issue a lot quicker. One person going to support isn't enough to trigger a fix because it may come across that only one person or a small number is affected. Surely the idea behind the forum is to receive enough information and complaints about the same issue that you pass it along? I'm assuming this is what you was going to do for the previous person seeking help since this is just a, "User forum"? You have to understand that people have paid a lot of money for something that isn't up to standard specially when the asking price is £499 for Cubase Pro 10.5 which I personally own.

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Re: Cubase crashes every day!

Post by Martin.Jirsak »

Hi,

Just for your information, it's not my job to check the forum. I do it in my spare time as a user.

I didn't see this thread before. Once I discovered the thread for the very first time, I offered my help in the best way I could.

I'm glad for all help you provided to the others here on the forum and I'm glad you motivate others to help here.

Back to the topic: If anybody has crashes, please share the crash/DMP file and the description. I'm happy to have a look on it.
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Re: Cubase crashes every day!

Post by mhch83 »

I have a 5000€ new macbook pro and it is imposible to finish projects on cubase. After 20 minutes, even if it is a small projects, cpu meter in cubase goes to it's maximum and I have to stop. This is a shame.

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