Page 1 of 1

Bought cubase elements 10.5 upgrade - no activation code

Posted: Mon Dec 30, 2019 2:30 pm
by stratthecat
No activation code recieved....

Anyone any idea how to get this

Re: Bought cubase elements 10.5 upgrade - no activation code

Posted: Mon Dec 30, 2019 2:31 pm
by stratthecat
got invoice but no activation code

Re: Bought cubase elements 10.5 upgrade - no activation code

Posted: Wed Jan 01, 2020 11:14 am
by theakston
if you have an account with Steinberg why not just raise the issue with them...………….but don't hold your breath it can take a while to resolve

Re: Bought cubase elements 10.5 upgrade - no activation code

Posted: Thu Jan 02, 2020 2:31 am
by Prock
Have you checked your spam and/or junk folders? In the USA the order confirmation email (which lists the activation code) is mailed from a different address than the one for the invoice. For me, the order confirmation email typically arrives approx (2) hours before the invoice email.

Regards 8-)