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HELP - Unable to Upgrade to Cubase 10.5

Posted: Tue Dec 24, 2019 8:52 am
by shiningstarswsj
Hello

I tried activating my Activation code and I get the response (Shock)!!! :shock: :shock: :shock:

And I tried contacting support and I'm unable to raise a ticket and it says contact a distributor in your area. Which is hopeless from where I stay. :oops:

I bought the upgrade and got shocked. This never happened with steinberg before. Can somebody help me out. i have a project coming up and could really use cubase 10.5 in January. :| :| :|

Re: HELP - Unable to Upgrade to Cubase 10.5

Posted: Fri Dec 27, 2019 8:31 am
by Ed Doll
Hello, please send a PM with the activation code you intend to use. All I can see is that an update purchase has been refunded some days ago and I don't have any other information of what might have gone wrong here.

Re: HELP - Unable to Upgrade to Cubase 10.5

Posted: Sat Dec 28, 2019 2:55 am
by Legion of Decency
Ed Doll wrote:
Fri Dec 27, 2019 8:31 am
Hello, please send a PM with the activation code you intend to use. All I can see is that an update purchase has been refunded some days ago and I don't have any other information of what might have gone wrong here.
Ed,

I am trying to PM you regarding a Cubase 10.5 Artists purchase. I haven't "participated" enough to do that. Can you shoot me a PM?

Thanks

Re: HELP - Unable to Upgrade to Cubase 10.5

Posted: Sat Dec 28, 2019 3:02 am
by Legion of Decency
Hi Ed,

I am new to the forums and can't send you a PM. I also have a question about upgrading to either Artists or Pro.

Thanks,

Michael
www.thelegionofdecency.com

Re: HELP - Unable to Upgrade to Cubase 10.5

Posted: Mon Dec 30, 2019 8:33 am
by Ed Doll
Legion of Decency, please use the regular support channels for presales questions! Thank you!

Re: HELP - Unable to Upgrade to Cubase 10.5

Posted: Mon Dec 30, 2019 10:23 am
by shiningstarswsj
Hi Ed,

I hope you received my PM with the requested details. I am unsure weather you got it?. Please let me know if you got it.

Thanks,

Smith

Re: HELP - Unable to Upgrade to Cubase 10.5

Posted: Thu Jan 02, 2020 8:25 am
by Ed Doll
I replied to it on the same day. I hope it helps.