Should I be able to update Cubase 10 to 10.5?

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
hAtul
New Member
Posts: 6
Joined: Mon Sep 16, 2019 11:48 am
Contact:

Should I be able to update Cubase 10 to 10.5?

Post by hAtul » Sat Nov 23, 2019 8:28 am

I have purchased Cubase 10 around a half a year ago (when Cubase had their recent anniversary with the nice tempting prices) through my local distributor.
I have installed the Cubase 10.5 update and tried using my old license code to activate it, and it failed: "Activation already in use".
I pasted my Soft-eLicenser key here:
https://www.steinberg.net/en/support/grace_period.html
with the output of: "Currently there is no grace period update available for the eLicenser with the number XXXXXXXXXX XXXXXXXXXX", which I find it weird (?) - I did see people on the forum trying to update 9.5 to 10.5 + I noticed that some Cubase users got a new license to their emails (for Cubase 10.5).

Am I doing something wrong?

User avatar
Glenn
Member
Posts: 221
Joined: Sun Dec 19, 2010 3:51 am
Location: Oslo, Norway
Contact:

Re: Should I be able to update Cubase 10 to 10.5?

Post by Glenn » Sat Nov 23, 2019 9:05 am

you must pay to upgrade, you will get a new serial. the grace period was 16 of October to upgrade for free
Cubase 10.5 PRO, Windows 10 PRO 64bit build 1909, RME Hammerfall 96/52, Asus X-470 Mainboard 32GB ram, Samsung 970 NVME M.2 PRO, Ryzen 2700x OC 4.2 ghz, 2x UAD-2 Quad, Benchmark DAC-1, Apogee AD16, Millenia 4 HV3D, SSL XLogic Alpha, Universal Audio LA 610, Focusrite ISA428, Avalon AD2022, Brauner Phantom, Peluso, Shure, Sennheiser EVO, AKG C414, Electro Voice RE-20 and JZ Blackhole then some

hAtul
New Member
Posts: 6
Joined: Mon Sep 16, 2019 11:48 am
Contact:

Re: Should I be able to update Cubase 10 to 10.5?

Post by hAtul » Sat Nov 23, 2019 10:39 am

Glenn wrote:
Sat Nov 23, 2019 9:05 am
you must pay to upgrade, you will get a new serial. the grace period was 16 of October to upgrade for free
Do I pay a full price? Can I do it online without going to the distributors store?

User avatar
Starsprinkler
Member
Posts: 326
Joined: Sat Dec 29, 2012 2:35 pm
Contact:

Re: Should I be able to update Cubase 10 to 10.5?

Post by Starsprinkler » Sat Nov 23, 2019 2:06 pm

hAtul wrote:
Sat Nov 23, 2019 10:39 am
Do I pay a full price? Can I do it online without going to the distributors store?
You just need to pay the update price, not the full version price.

Yes, you can buy it online, just use the Shop link at the top of this site.
Or use this link, select the Update tab and then the correct update option.
https://new.steinberg.net/cubase/?buy=47673

hAtul
New Member
Posts: 6
Joined: Mon Sep 16, 2019 11:48 am
Contact:

Re: Should I be able to update Cubase 10 to 10.5?

Post by hAtul » Sat Nov 23, 2019 2:28 pm

Starsprinkler wrote:
Sat Nov 23, 2019 2:06 pm
hAtul wrote:
Sat Nov 23, 2019 10:39 am
Do I pay a full price? Can I do it online without going to the distributors store?
You just need to pay the update price, not the full version price.

Yes, you can buy it online, just use the Shop link at the top of this site.
Or use this link, select the Update tab and then the correct update option.
https://new.steinberg.net/cubase/?buy=47673
Yey! Thanks a lot!

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 1 guest