Can't make purchase of Cubase 10.5 Upgrade

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
User avatar
Posts: 255
Joined: Wed Jul 17, 2013 1:47 pm
Location: San Francisco

Can't make purchase of Cubase 10.5 Upgrade

Post by SF_Green »

I've been trying for a week now to purchase the 10.5 upgrade but my card keeps getting blocked. I've turned off my browser controls that might be blocking it and tried three different browsers and my phone all result in a blocked transaction. I called my bank and they don't even see the transaction so it's getting blocked before it gets to them. How do you contact Steinberg directly so I can communicate with an actual human being that can fix this quickly?

Cubase Pro 10.5.20, Wavelab Pro 10.0.40, Dorico 3.5.11, Live 10.1 Suite, Reason 10.4, SonarPt-2017.10, Finale 25, Komplete12 Ult, Omnisphere 2.6, BFD3, ARP Omni, many things with strings.
RME FireFace 800 (D 3.125, fw 2.77), Adam A7X, UAD-2 Quad, NI Komplete Kontrol S88 Mk2, A-800 PRO, CC121, Alesis QS7.1, Arturia BeatStep Pro, Maschine MkII, POD HD500
Ryzen9 3950X, ASrock 570X Extreme4, Win 10 Pro x64 v1909, 32Gb CorsairDDR4-3600
GeForce GTX 950 (452.06), NVM SSD 500Gb (OS), SATA 3 & 1.5Tb
GrSltz My Studio

Forum Elder
Posts: 23672
Joined: Sun Mar 20, 2011 3:52 pm

Re: Can't make purchase of Cubase 10.5 Upgrade

Post by Martin.Jirsak »


The online shop is operated by Nexway (formerly Asknet). Please get in contact with them.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 1 guest