No E Licenser.

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
New Member
Posts: 6
Joined: Mon Oct 03, 2016 11:46 pm

No E Licenser.

Post by brookers »


I’ve purchased Cubase 10 License and Licenser directly from Steinberg website during their promotion a few months back.

I was sent the E-Licenser - but upon opening it - it just had a dispatch note and no dongle.

I had opened a ticket with AskNet on the 11/6/19 - and have had no response. We’re now getting into August, I am
Unable to use my new product I purchased and have been waiting for a solution to this for over a month now, not ideal is it.

Can someone from Steinberg please get in touch with me regarding this issue.

Forum Elder
Posts: 22698
Joined: Sun Mar 20, 2011 3:52 pm

Re: No E Licenser.

Post by Martin.Jirsak »


Did you buy a Retail license or an update? USB-eLicenser is not part of any update and you have to buy it separately. If you ordered it and it was missing, the only one way is to get in touch with AskNet. Maybe you can rise a new ticket or if you have got any reply from them, you can update the status as a reminder.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Posts: 620
Joined: Tue May 07, 2019 9:51 pm

Re: No E Licenser.

Post by skijumptoes »


If you really can't get any help it may be worth sending Fabio on that thread a private message as he seems quite helpful?

User avatar
Posts: 1402
Joined: Tue Oct 02, 2012 11:55 am

Re: No E Licenser.

Post by Steinberg »

:-) I replied on the other thread he created: viewtopic.php?f=284&t=166935#p892551

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 3 guests