No E Licenser.

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
New Member
Posts: 6
Joined: Mon Oct 03, 2016 11:46 pm

No E Licenser.

Post by brookers » Wed Jul 31, 2019 8:14 am


I’ve purchased Cubase 10 License and Licenser directly from Steinberg website during their promotion a few months back.

I was sent the E-Licenser - but upon opening it - it just had a dispatch note and no dongle.

I had opened a ticket with AskNet on the 11/6/19 - and have had no response. We’re now getting into August, I am
Unable to use my new product I purchased and have been waiting for a solution to this for over a month now, not ideal is it.

Can someone from Steinberg please get in touch with me regarding this issue.

Forum Elder
Posts: 20879
Joined: Sun Mar 20, 2011 3:52 pm

Re: No E Licenser.

Post by Martin.Jirsak » Mon Aug 05, 2019 1:03 pm


Did you buy a Retail license or an update? USB-eLicenser is not part of any update and you have to buy it separately. If you ordered it and it was missing, the only one way is to get in touch with AskNet. Maybe you can rise a new ticket or if you have got any reply from them, you can update the status as a reminder.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Posts: 503
Joined: Tue May 07, 2019 9:51 pm

Re: No E Licenser.

Post by skijumptoes » Thu Aug 29, 2019 12:38 pm


If you really can't get any help it may be worth sending Fabio on that thread a private message as he seems quite helpful?

User avatar
Fabio Bartolini
Posts: 1377
Joined: Tue Oct 02, 2012 11:55 am

Re: No E Licenser.

Post by Fabio Bartolini » Thu Aug 29, 2019 12:59 pm

:-) I replied on the other thread he created: viewtopic.php?f=284&t=166935#p892551
Fabio Bartolini - Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

PC1: Gigabyte Z390 Gaming X, i7-8700K, 16GB Corsair DDR4 2666MHz, ASUS Dual RTX 2060S 8GB, Windows 10 Pro
PC2: GA-Z170-Gaming K3, i7-6700K, 16GB Corsair DDR4 2133MHz, ASUS Dual GTX 1060 6GB, Windows 10 (8.1 and 7 Pro backwards comp.)
PC3: GA-H97-HD3, i5-4690K, 16GB Corsair DDR3 1600MHz, Sapphire RX 570 Pulse 4GB, Windows 10 Pro (7 Pro backwards comp.)
Office DAW 1: GA-X570 Gaming X, Ryzen 7 3700X, 16GB HyperX DDR4 3200MHz, Gigabyte GTX 1060 6GB, Windows 10 Pro
Office DAW 2: Mac Mini 2018, i7 3.2 GHz, 32GB DDR4, Intel HD 630, MacOS Catalina

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 1 guest