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Can't login to MySteinberg, WHY?(SOLVED)

Posted: Thu Mar 05, 2020 9:08 pm
by Buer
I try to login as I've done for many years, but now I only get told that I have to wait for a verification code, and when it arrives at my email it doesn't work. So how do I get into MySteinberg account then?
I've tried for several days now, on 3 different computers, same result………. = no Luck!
regards
Jon

Re: Can't login to MySternberg, WHY?

Posted: Thu Mar 05, 2020 10:28 pm
by -steve-
Buer wrote:
Thu Mar 05, 2020 9:08 pm
I try to login as I've done for many years, but now I only get told that I have to wait for a verification code, and when it arrives at my email it doesn't work. So how do I get into MySteinberg account then?
I've tried for several days now, on 3 different computers, same result………. = no Luck!
regards
Jon
Sternberg, Steinberg

Re: Can't login to MySternberg, WHY?

Posted: Thu Mar 05, 2020 11:47 pm
by Buer
Steinberg, oh course! :)

Re: Can't login to MySternberg, WHY?

Posted: Fri Mar 06, 2020 12:21 am
by -steve-
Heh... okay then. Are you doing a password reset or what exactly? I just tried that, received the code, and typed it in and it worked.

Are you going to
https://www.steinberg.net/en/mysteinberg.html initially?

Does the login page look like the image attached?

Re: Can't login to MySternberg, WHY?

Posted: Fri Mar 06, 2020 1:29 pm
by Buer
Yes, Steve.
I am at the right Place, and recieve the code (done it 11 times since yesterday evening) type it into the boxes, but get the Message "run out of time" or "invalid" every time. I have an ongoing suppot ticket, got an answer to type in the code imidiatly, which I've done, but no solution yet.
I have been here, using Steinberg Products for 25 years, never experienced anything like this.
Jon

Re: Can't login to MySternberg, WHY?

Posted: Fri Mar 06, 2020 1:33 pm
by Buer
2 more codes the last 5 minutes.
INVALID!!!!!!!!!!!!

Re: Can't login to MySternberg, WHY?

Posted: Fri Mar 06, 2020 1:39 pm
by Buer
Tried to reset my pasword, but are only send back to the same window asking for verification code. It's a circel I can't get out of!!
:(

Re: Can't login to MySteinberg, WHY?

Posted: Fri Mar 06, 2020 2:42 pm
by -steve-
I'm Sorry, I don't have any other ideas, I tried the reset password and it worked, even via VPN.

Re: Can't login to MySteinberg, WHY?(SOLVED)

Posted: Mon Mar 09, 2020 5:32 pm
by Buer
The verification code was delayed in my email-program, and as the code is valid only for a Limited time frame, I was not able to input it in the verification slots in time, so i was denied access.
By the help of Steinberg support, I got a manually provided code, and VOILA! case solved.
Many thanks to the support!
Regards
Jon Buer