Fredo wrote: ↑
Fri Feb 16, 2018 8:52 am
Apparently everybody is right all of the time ....
When it's released on time it's: HOW CAN THEY RELEASE THAT WITH THIS AND THAT BUG REMAINING!!!!!
When they try to fix a few critical things and burn the deadline: BROKE A PROMISE!!!!
Of course, that's what users do!
However, I find it curious that apparently, the release version got through all those rigorous testing procedures that take weeks. But it still was released with some apparent bugs and especially UI problems that made it barely usable, at least on Mac. Now, it's 8 months in, and there's still no fix for us. Since then, we're waiting and hoping it gets resolved. We're sitting on red hot coal, which feels quite uncomfortable
And now, after 8 months, where there was finally light at the end of the tunnel, there's just a statement, sorry guys, we found something, we have to fix this and then start testing from scratch, which takes another month. ANOTHER MONTH?
Look every Software has bugs, I get it. Software development is hard. But Steinberg has built up a consistent history by now of releasing major new versions with a lot of problems for many people and then taking months, three quarters of a year, to fix the initial bugs. One would think their planning would improve so they could get much needed fixes to their customers quicker. And in this light, pushing the update back another month just adds to the frustration that built up over the past 8 months. It's human feelings. Has nothing to do with technical software development but people and expectations.
Both of your points above are right. But there's a middle ground. How about releasing a major version that mostly works, and then issue quick hot fixes fast one after another to mitigate the release bugs that cannot be avoided. So that hopefully, after 2 months, the version your users paid for runs smoothly. Then one can concentrate on further development.
I'm just surprised it takes another 4 weeks to fix a QA showstopper and test everything again. Must be one hell of a testing procedure. Which then brings me back to the first point. Why haven't all the annoying bugs we experience been found and fixed earlier, prior to release of 8 maybe, if they're testing that thorough. Because to me it seems like we now get the worst of both worlds. First, a very buggy major release, and then huge waiting times for fixes to show up.
But I'm just a paying customer. What do I possibly have to add to that discussion.
(Sorry for being cynical.)
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