Steinberg Sales

Interested in HALion 6 or HALion Sonic 3? Having questions regarding the update or upgrade to the latest version? Please post here!
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JDSStudios
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Steinberg Sales

Post by JDSStudios » Thu Sep 05, 2019 2:13 pm

I wanted to purchase the upgrade for Halion 3, which a few years back I paid good money for.
I went to the Steinberg.net and it says that to upgrade to Halion 6 from Halion 3 and earlier, to please contact Steinberg sales.

I contacted Steinberg sales and get a reply email a few days later saying to go on line to purchase the latest upgrade to Halion 6.
I don’t think they even properly read the email.
I go back on line, and it says to upgrade from Halion 3 to Halion 6 to contact sales at Steinberg.

Sending in circles and waiting my time.

I’ll keep my money and Halion 3, and Steinberg can keep their Halion 6 because I don’t have time for this crap.

Sometimes you have to bite where it hurts- their wallet.

HM
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Re: Steinberg Sales

Post by HM » Thu Sep 05, 2019 11:54 pm

I did order H6 Competetive Crossgrade plus padshop Pro both 50 pct reduced on the sale

Before checkout was finished the procces was highjacked with the need to send eglible proof for the crossgrade ;.. I did

Any details and trace of my order disappear since finishing the order was pending it seems ,.. so no proofs I ordered in due time for the offer :shock:

Next day a mail confirming that I was eglible for the upgrade

I was told to log in with a special password send in a different mail ,... BUT I NEVER RECIEVED THIS PASSWORD

Then navigating through the system to find out if something miss-understood

Finally figuring out the somhow shady way to reach support

Been waiting since yestourday

Feeling a bit tired, even before I get the program,...


Taking a look around the forum while I wait, and I wonder, where is all the users ?


Maybe they don't realy whant new users ?

JDSStudios
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My post got deleted

Post by JDSStudios » Fri Sep 06, 2019 1:03 pm

Steinberg moderator is deleting my post about being unable to do an Halion upgrade.

John

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MattiasNYC
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Re: My post got deleted

Post by MattiasNYC » Fri Sep 06, 2019 2:04 pm

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Re: My post got deleted

Post by -steve- » Fri Sep 06, 2019 2:15 pm

JDSStudios wrote:
Fri Sep 06, 2019 1:03 pm
Steinberg moderator is deleting my post about being unable to do an Halion upgrade.

John
Topic was moved to the correct forum by Steinberg mod. (then topics merged)
independent manufacturer rep
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JDSStudios
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Re: My post got deleted

Post by JDSStudios » Sun Sep 08, 2019 9:01 am

MattiasNYC wrote:
Fri Sep 06, 2019 2:04 pm
This one:

viewtopic.php?f=263&t=167399&p=894796#p894796

?
Yes, thank you.

I just find it odd that I want to upgrade, but Steinberg sales do not care to sell it to me.

HM
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Re: My post got deleted

Post by HM » Mon Sep 09, 2019 12:10 pm

JDSStudios wrote:
Sun Sep 08, 2019 9:01 am
MattiasNYC wrote:
Fri Sep 06, 2019 2:04 pm
This one:

viewtopic.php?f=263&t=167399&p=894796#p894796

?
Yes, thank you.

I just find it odd that I want to upgrade, but Steinberg sales do not care to sell it to me.
Same here, I did try "support" also, but obviously they did not want to solve my problem, and their "answer" reveals that they didnt even read carefully what I actually wrote, also it seems they find it ok that every step in the conversation should delay the procces for about two days more every time.

Its been 5-6 days now, soon a week, since I left my order for H6 compettitive crossgrade and Padshop Pro, with documentation by foto, just as described,..

Not a single trace of my original order during the sales was left in their system as I was wiped out the ongoing order-procces and redirected to the eglibility window

Then the procces was ended, and I could do nothing until I reciewed a mail with diverse contradicting info, f.eks. there was a reference to another mail with a specifik password that I never recieved

Seems up the hill all the time, just to get what I did try to order, and then further more to get in contact with them and solve things becomes a PITA

Yes, guess its a sign, to back of, they dont really care

JDSStudios
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Re: Steinberg Sales

Post by JDSStudios » Tue Nov 19, 2019 10:54 am

Yes, the same exact copy and paste answers happened to me, and obviously they do not read what the problem is.

Does their supervisor ever read this and do anything?

These are sales you do not want or care about, right Steinberg?

JDSStudios
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Re: Steinberg Sales

Post by JDSStudios » Tue Nov 19, 2019 11:06 am

Its very simple Steinberg sales Manager:
Some of us want to PURCHASE your latest Halion, and we have version 3.
Your web site says, " to upgrade from Halion 3 or earlier to contact Steinberg Sales"

We are contacting Steinberg Sales to purchase the upgrade, following the EXACT instructions of the website, and receive a "copy and paste" reply email saying to "go on Line".

We go "on line' and it says to contact Steinberg sales for this particular version- version 3 or earlier.

You are unnecessarily and mindlessly sending your customers on a crash loop.

So any Steinberg sales employee, specifically the sales Manager reading this, should do something.
Have the courtesy.
Realize how stupid.
Treat your customers well.
Say something.
Correct your website if you no longer want to sell Halion 6 or latest upgrades to us.
Like the REAPER forum says, we are "Human Beings With Feelings"
Be nice to people.
John

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