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Can't reinstall- corrupt file

Posted: Thu Dec 08, 2011 6:19 pm
by unogeek
I have email support twice with this but no luck, hence this post.

I simply want to re install Halion 4 (downloaded upgrade from Halion Sonic), but when I click on the file and the extraction takes place I get a crc error near the end. The installation ends with a dialogue box stating that I should 'Download a fresh copy and retry the installation'. OK but where? Am I being daft, but my original purchase email takes me to a link that doesn't give me the option to download again.

I thought the amount paid for the software was mainly for the licence. I own a lot of Steinberg products all safely stored on my dongle, and am a legitimate professional user. I can't understand why I can't download the software again.

I do hope someone can help.

Thanks
Graham

Re: Can't reinstall- corrupt file

Posted: Fri Dec 09, 2011 2:25 pm
by Marcus
Hi unogeek,

please write an email to the Steinberg support team.

info@steinberg.de

You will get a new download link.

Re: Can't reinstall- corrupt file

Posted: Thu Dec 15, 2011 12:16 pm
by unogeek
Thanks for your help- all sorted