Cubase 9.5 with Macbook pro 2018

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Jappreet
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Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Hi,

Anyone facing issues with Cubase Pro 9.5.41 crashing on the new Macbook Pros? For me it crashes way too often, but sometimes becomes completely unresponsive, and only let's me play and pause, and nothing else.

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Hi and welcome.

Could you please attach the crash files to be able to check, where does it crash?
Martin Jirsak
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Jappreet
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Hi,

Looking at the crash files, I can see that it's crashed about 28 times in the past in 2 weeks, which is when I had completely uninstalled and reinstalled the application.

Here's a link to all the crash files for cubase: https://drive.google.com/open?id=1tH8R5 ... wjsYB4KwOJ


I don't know if these crash files include the times the software has become unresponsive, as it does not completely crash, but just nothing happens.

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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Hi,

I resolved last 10 crashes. One of them is in Spectrasonics, the rest is in Cubase in various places - weird.

Could you please trigger First Aid from macOS Disk Utility? Could you start Cubase in Safe Start Mode or trash Cubase preferences, please?
Martin Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Hi,

I have done all of the above. An still experiencing crashes. Funny enough, just had another one while trying the change the location for the audio mixdown renders.

https://drive.google.com/open?id=17798n ... dMHVg5rNOS

Jappreet
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Hello,

Is there any solution to these issues, it's becoming almost impossible to use now :(

I have had about 10 crashes in the past hour.

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Hi,

Have you tried the First Aid thing? Or even other macOS clean-up?
Martin Jirsak
How to show notes of the chord/scale only
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Yes, I did a complete reinstall of the OS last night. Although, it's a bit more stable, It still crashes. Mostly when adding tracks- any kind, group, FX, tempo etc.

Additionally, every time I close a project without quitting the application, and then go to the new project window, Cubase crashes every single time. Here's the crash report for the same https://drive.google.com/open?id=1BFXtA ... T5ro19pzfu

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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Jappreet wrote:
Tue Dec 04, 2018 7:52 pm
Yes, I did a complete reinstall of the OS last night. Although, it's a bit more stable, It still crashes. Mostly when adding tracks- any kind, group, FX, tempo etc.

Additionally, every time I close a project without quitting the application, and then go to the new project window, Cubase crashes every single time. Here's the crash report for the same https://drive.google.com/open?id=1BFXtA ... T5ro19pzfu
Hi,

Sorry, this is not a *.crash file, so I cannot resolve it.
Martin Jirsak
How to show notes of the chord/scale only
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Jappreet
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Martin.Jirsak wrote:
Tue Dec 04, 2018 8:52 pm
Jappreet wrote:
Tue Dec 04, 2018 7:52 pm
Yes, I did a complete reinstall of the OS last night. Although, it's a bit more stable, It still crashes. Mostly when adding tracks- any kind, group, FX, tempo etc.

Additionally, every time I close a project without quitting the application, and then go to the new project window, Cubase crashes every single time. Here's the crash report for the same https://drive.google.com/open?id=1BFXtA ... T5ro19pzfu
Hi,

Sorry, this is not a *.crash file, so I cannot resolve it.

Hi,

Sorry, posted the wrong file. I've posted the correct files now. https://drive.google.com/open?id=1BFXtA ... T5ro19pzfu

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Hi,

The crashes are again in other areas. I just attached them to the Steinberg report, which is already open (CAN-19485).
Martin Jirsak
How to show notes of the chord/scale only
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Jappreet
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Hi,

The crashes still continue, is there a solution to these problems?

Thanks

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Hi,

There was no Cubase update where the crashes could be resolved yet.

I wonder the Cubase Safe Start Mode doesn't work. Unfortunately I have no more idea.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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Daiian Lrd
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Re: Cubase 9.5 with Macbook pro 2018

Post by Daiian Lrd »

Hi there,

Have you made any progress troubleshooting this problem? I have the exact same compatibility issues with my 2018 macbook pro running High Sierra. After a few minutes of running, when I try to open an audio or midi track, the software crashes. I had had the same issues with ableton 10, but a fresh reinstall of my OS seems to have resolved the issue.

FYI: I have just reinstalled my entire OS from scratch including all VSTs and software, downgraded from cubase 10 pro to 9.5, but none of these actions have resolved anything. I find it's pretty sad investing so much money in acquiring top of the range technology for music productions and finding yourself worst off than ever before.

I look forward to your reply!

Damian

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Daiian Lrd wrote:
Tue Jan 15, 2019 1:50 pm
Hi there,

Have you made any progress troubleshooting this problem? I have the exact same compatibility issues with my 2018 macbook pro running High Sierra. After a few minutes of running, when I try to open an audio or midi track, the software crashes. I had had the same issues with ableton 10, but a fresh reinstall of my OS seems to have resolved the issue.

FYI: I have just reinstalled my entire OS from scratch including all VSTs and software, downgraded from cubase 10 pro to 9.5, but none of these actions have resolved anything. I find it's pretty sad investing so much money in acquiring top of the range technology for music productions and finding yourself worst off than ever before.

I look forward to your reply!

Damian
Hi,

Have you tried to open the project after fresh install of OS and only Cubase? Without plug-ins, without any other software? Have you tried to run macOS Disk Utility > First Aid?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Jappreet
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Daiian Lrd wrote:
Tue Jan 15, 2019 1:50 pm
Hi there,

Have you made any progress troubleshooting this problem? I have the exact same compatibility issues with my 2018 macbook pro running High Sierra. After a few minutes of running, when I try to open an audio or midi track, the software crashes. I had had the same issues with ableton 10, but a fresh reinstall of my OS seems to have resolved the issue.

FYI: I have just reinstalled my entire OS from scratch including all VSTs and software, downgraded from cubase 10 pro to 9.5, but none of these actions have resolved anything. I find it's pretty sad investing so much money in acquiring top of the range technology for music productions and finding yourself worst off than ever before.

I look forward to your reply!

Damian
It’s working much better now. Few things that helped fix some problems were:

1. Installed Mojave, it’s better suited to work on the new macbook pro models, just has more stable bridgeOS code, and is muuch more stable, I did a clean install.
2.Use a dedicated port for your interface instead of a dock, cubase doesnt seem to like pressure on the audio drivers, most of my crashing issues were solved as soon as I moved my interface to a dedicated port on the computer.
3. Increase the buffer size in the control pannel. Unless I am recording midi or want a live instrument vst, I run my software on the max buffer size, reduces ethe oressure in the cpu overall.

Hope these help.

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Hi @Jappreet

There were problems with Waves Plugins loading and closing projects which could lead to such crashes.

Try this, please:
- update the Waves Plugins (at least Waves V9r29 installer - August 13th, 2015)
- remove /Library/Application Support/Propellerhead Software/*/WavesReWireDevice.bundle (that fixed the problem in the mentioned bug report)

Let me know, please.

CAN-19485
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Jappreet
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Martin.Jirsak wrote:
Wed Feb 06, 2019 2:38 pm
Hi @Jappreet

There were problems with Waves Plugins loading and closing projects which could lead to such crashes.

Try this, please:
- update the Waves Plugins (at least Waves V9r29 installer - August 13th, 2015)
- remove /Library/Application Support/Propellerhead Software/*/WavesReWireDevice.bundle (that fixed the problem in the mentioned bug report)

Let me know, please.

CAN-19485
Hi @Martin

it's working well for now, the CPU levels are holding quite steady even at a small buffer size. The one thing that is still quite buggy is opening a project without quitting cubase, about 7 times out of 10, cubase crashes and the application has to be restarted.

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Jappreet wrote:
Thu Feb 07, 2019 4:51 pm
The one thing that is still quite buggy is opening a project without quitting cubase, about 7 times out of 10, cubase crashes and the application has to be restarted.
Hi,

Could you attach a new crash dump file(s), please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Jappreet
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Re: Cubase 9.5 with Macbook pro 2018

Post by Jappreet »

Martin.Jirsak wrote:
Fri Feb 08, 2019 9:12 am
Jappreet wrote:
Thu Feb 07, 2019 4:51 pm
The one thing that is still quite buggy is opening a project without quitting cubase, about 7 times out of 10, cubase crashes and the application has to be restarted.
Hi,

Could you attach a new crash dump file(s), please?
Hi Martin,


Thank You for taking the time to look into these issues and helping make cubase a very nice experience. Here's the new crash dump files https://drive.google.com/open?id=1tH8R5 ... wjsYB4KwOJ

Jappreet

Martin.Jirsak
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Re: Cubase 9.5 with Macbook pro 2018

Post by Martin.Jirsak »

Hi,

I will resolve them and report to Steinberg, if necessary.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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