Lost e-licenser usb key

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Duneglow
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Lost e-licenser usb key

Post by Duneglow »

Hi Lost my elicenser usb key and ordered a new one and even though I registered my Cubase 9.5 software, when I try to access the zero down step to request a new key it does not show up anywhere in MySteinberg page. The page is empty. I have proof of purchase and I did register the product but what I don't understand is why my current license or product purchased not showing. Any help would be greatly appreciated.

Martin.Jirsak
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Re: Lost e-licenser usb key

Post by Martin.Jirsak »

Hi,

You have to get in touch with Steinberg support in any case to get a replacement Activation Code. Please search in the Steinberg Help.center to get more info.
Martin Jirsak
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