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Cubase 9.5.30 stuck on Initializing: eLC

Posted: Thu May 31, 2018 3:04 pm
by noitom3
I tried to reinstall windows several times, formatting completely, I tried to reinstall the eLicencer control center and cubase as administrator but keep closing after a few seconds appearing initializing: eLC.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Fri Jun 01, 2018 9:30 pm
by Martin.Jirsak
Hi,

Make sure you have the latest eLCC installed.

Start eLCC as administrator and trigger Maintenance. Quit eLCC and try to Start Cubase.

If it didn't work, start eLCC and keep it open. Try to start Cubase while eLCC is running. Sites it work?

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Jun 02, 2018 5:02 am
by beerbong
Another good thing to try (windows). Uninstall eLC. Then, go to Device Manager, and uninstall from there also. Then reinstall and should work.

Make sure to also unplug and replug it in at some point when windows is not doing anything else (like after fresh boot).

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Wed Jun 13, 2018 8:12 am
by rumbero
I had the same problem (Win7) and returned to Cubase Pro v9.5.21. Why can't you at Steinberg just build an installer being free of such issues, like you could before? I'm used to Steinberg's flawless installations of updates for this legal and purchased "pro"-software. Is that history?

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Thu Jul 19, 2018 12:41 pm
by happy_lele
I am having exactly same issue, when started, Cubase showed staring page said 'initializing eLC', then nothing happened. I am using Win10 with latest update. Aslo installed latest version of eLicense, uninstalled/re-installed Cubase many times, but it all did samething. It's so frustrated!!

Anyone can help please??

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Thu Jul 19, 2018 2:12 pm
by Prock
happy_lele wrote:
Thu Jul 19, 2018 12:41 pm
I am having exactly same issue, when started, Cubase showed staring page said 'initializing eLC', then nothing happened. I am using Win10 with latest update. Aslo installed latest version of eLicense, uninstalled/re-installed Cubase many times, but it all did samething. It's so frustrated!!

Anyone can help please??
You said you installed the latest version but, did you do the rest of what Martin said to do?
Martin.Jirsak wrote:
Fri Jun 01, 2018 9:30 pm
Hi,

Make sure you have the latest eLCC installed.

Start eLCC as administrator and trigger Maintenance. Quit eLCC and try to Start Cubase.

If it didn't work, start eLCC and keep it open. Try to start Cubase while eLCC is running. Sites it work?
Regards 8-)

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sun Aug 05, 2018 2:44 am
by Yan_Jiznev
Have similar issue. Updated to Cubase 9.5 from Cubase 9. (windows 7-64). Cubase showed starting page, then appeared error messages: "DCOM connection to program Synsopos.exe failed. Error: Server error" and next - Error: Server RPC anavailable. I uninstalled eLicenser control center and installed the latest version (05.08.2018). Error messages disappeared. But Cubase still crashes out after words "loading GUI resourses...." And nothing after, starting page closes. The same issue with Cubase 9.5.30. The same on another computer.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sun Aug 05, 2018 3:24 am
by Yan_Jiznev
In addition to my last issue report - after updating from Cubase 9 to Cubase 9.5 (win 7-64) don`t start both Cubases - 9.0.40 and 9.5 (and 9.5.30).

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Mon Aug 06, 2018 6:42 am
by Martin.Jirsak
Yan_Jiznev wrote:
Sun Aug 05, 2018 2:44 am
Have similar issue. Updated to Cubase 9.5 from Cubase 9. (windows 7-64). Cubase showed starting page, then appeared error messages: "DCOM connection to program Synsopos.exe failed. Error: Server error" and next - Error: Server RPC anavailable. I uninstalled eLicenser control center and installed the latest version (05.08.2018). Error messages disappeared. But Cubase still crashes out after words "loading GUI resourses...." And nothing after, starting page closes. The same issue with Cubase 9.5.30. The same on another computer.
Hi,

This is eLicenser issue. Start eLCC application as an Administrator and trigger Maintenance.

If it doesn't help, follow this recommendation.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Mon Aug 06, 2018 11:28 am
by Yan_Jiznev
Hi
Maintenance didn`t help. Second method I can`t apply, windows says "This program must run with DEP enabled. You cannot turn off DEP for this program" (Synsopos.exe) (Windows 7-64)

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Tue Aug 07, 2018 5:55 am
by MRK_LAB
I solved a similar (not the same) in this way.
viewtopic.php?f=250&t=129267
denysbiz wrote:
Thu Jan 25, 2018 12:56 pm
I installed Direct2D from Microsoft (Windows6.1-KB2670838-x64) and the problem gone.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Wed Aug 08, 2018 2:59 am
by Yan_Jiznev
denysbiz wrote:
Thu Jan 25, 2018 12:56 pm
I installed Direct2D from Microsoft (Windows6.1-KB2670838-x64) and the problem gone.
That works!!! thanks. issue solved.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Fri Oct 19, 2018 9:36 am
by ignatiusyuda
hello, i just install cubase and i also stuck in initializing: eLC, is there any answer for solving this problem in win 10? i already follow all instruction but it won't fix.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Mon Oct 22, 2018 9:57 pm
by compositor
This is happening on Windows 10 Build 1809, with Cubase 9.5.4; not enough permissions.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Tue Oct 23, 2018 6:51 am
by Martin.Jirsak
Hi,

Install and run eLCC as administrator, please.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Nov 10, 2018 5:08 pm
by crocodilesandy
Hi Martin,

i have the problem.
I had to erase all my PC and reinstall Windows, Cubase 9.5 and so...
I did what you tell to do with the Administrator but nothing to do, Cubase close when "Initializing ELC"...
I dont know what to do....Frustrating i can't work...

Many thanx for any help
Sandy

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Nov 10, 2018 5:34 pm
by Martin.Jirsak
Hi,

Did Cubase crash? Can you attach a crash dump, please?

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Nov 10, 2018 5:48 pm
by crocodilesandy
Cubase just disappear.
Where coul I find a dump ?

Im on PC / Win10

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Nov 10, 2018 5:56 pm
by Martin.Jirsak
Documents/Steinberg/crash dumps folder.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Nov 10, 2018 6:18 pm
by crocodilesandy
===================================================================
Cubase9.5.exe Version 9.5.41 Build 287 - 10.11.2018 18:06
-------------------------------------------------------------------
Timestamp is 5bcfc065 (Wed Oct 24 02:44:21 2018)
C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 20A4B527 01:0014A527 C:\WINDOWS\SYSTEM32\nvwgf2umx.dllBytes at CS:EIP:
48 8b 41 18 80 78 38 03 75 32 48 8b 01 ff 50 18
48 8b 45 20 c7 00 c6 00 04 00 48 85 f6 74 03 48


===================================================================
Cubase9.5.exe Version 9.5.41 Build 287 - 10.11.2018 18:12
-------------------------------------------------------------------
Timestamp is 5bcfc065 (Wed Oct 24 02:44:21 2018)
C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 1E5BB527 01:0014A527 C:\WINDOWS\SYSTEM32\nvwgf2umx.dllBytes at CS:EIP:
48 8b 41 18 80 78 38 03 75 32 48 8b 01 ff 50 18
48 8b 45 20 c7 00 c6 00 04 00 48 85 f6 74 03 48

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Nov 10, 2018 6:21 pm
by crocodilesandy
The thing weird is i am Administrator of my account on Win10

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sun Nov 11, 2018 8:48 pm
by Martin.Jirsak
Hi,

I need directly the file to be able to resolve it, please.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sun Nov 18, 2018 7:14 pm
by arnoldsfm
My Cubase 9.5 won't start after installing the latest 9.5.41 update. Tried everything mentioned in the forums, installed the latest eLicenser (opened it as admin), did the Maintenance successfully, I even requested a new Activation code and tried to update to 9.5.41 again.
If I uninstall and re-install to 9.5.0 it starts and works fine

Any thoughts?

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Mon Nov 19, 2018 10:46 am
by Martin.Jirsak
arnoldsfm wrote:
Sun Nov 18, 2018 7:14 pm
My Cubase 9.5 won't start after installing the latest 9.5.41 update. Tried everything mentioned in the forums, installed the latest eLicenser (opened it as admin), did the Maintenance successfully, I even requested a new Activation code and tried to update to 9.5.41 again.
If I uninstall and re-install to 9.5.0 it starts and works fine

Any thoughts?
HI,

Make sure your plug-ins are up-to-date, please.

Attach a crash dump file, please.

Re: Cubase 9.5.30 stuck on Initializing: eLC

Posted: Sat Dec 22, 2018 9:11 pm
by bams
Hi guys,

i have same problem wil elc, but in cubase 10 now. i have doing update Direct2D from Microsoft (Windows6.1-KB2670838-x64)
but windows says the update not apllicable in my system i using Windows 7 ultimate 64

and no file dump in this folder: Documents/Steinberg/crash dumps folder.

and also already start as administrator with elc. but still not working