ELicenser Problem

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runamuck
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ELicenser Problem

Post by runamuck »

I'm trying to upgrade to Cubase 9.5 from Cubase 8. I get a pop up window at installation saying,

ELicenser Control cannot be installed because operating system is too old.
Minimum system is Windows 7.

But that's what I'm using - Win 7. I have all updates installed, including .net framework 4.7.

Can anyone advise?

Martin.Jirsak
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Re: ELicenser Problem

Post by Martin.Jirsak »

Hi,

Try to uninstall eLCC and reinstall it as an Administrator, please.
Martin Jirsak
How to show notes of the chord/scale only
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runamuck
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Re: ELicenser Problem

Post by runamuck »

The problem is not with the ELicenser app. It's with whatever licensing stuff Steinberg intalls when installing Cubase 9.5. Cubase 8 won't open now either.

I've downloaded and reinstalled 9.5 again but get the same result.

Martin.Jirsak
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Re: ELicenser Problem

Post by Martin.Jirsak »

Then some important component, which is necessary for Steering installers, is missing.
Martin Jirsak
How to show notes of the chord/scale only
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macOS (last update)

Romantique Tp
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Re: ELicenser Problem

Post by Romantique Tp »

Do you have the latest eLicenser Control Center installed?
http://www.elicenser.net/
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

runamuck
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Re: ELicenser Problem

Post by runamuck »

Romantique Tp wrote:
Sat Apr 21, 2018 10:10 pm
Do you have the latest eLicenser Control Center installed?
http://www.elicenser.net/
Yes I do.

runamuck
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Re: ELicenser Problem

Post by runamuck »

Martin.Jirsak wrote:
Sat Apr 21, 2018 9:48 pm
Then some important component, which is necessary for Steering installers, is missing.
I've tried everything. Now I'm updating to Win10 on a new SSD
No response from Steinberg after submitting a ticket 5 days ago.

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Dirk Stegemann
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Re: ELicenser Problem

Post by Dirk Stegemann »

I know of only two reasons why this error message would show up:

* the Windows system has been damaged in some unusual way and is reporting an incorrect version number that is "too old".
* The eLicenser Control installer was forced to run in a "compatibility" mode.

Please download the latest eLC installed from http://www.elicenser.net, then open the installer's "Properties" dialog and check the "Compatibility" page.

There is a checkbox "Run this program in compatibility mode for" that must not be activated.
eLC properties.png
(38.9 KiB) Not downloaded yet

If you're inclined to further investigate, you could locate the eLicenser Control installer's log files located at

Code: Select all

%PROGRAMDATA%/elicenser/logs
There are two entries "windows_os_name:" and "windows_os_version_number:" that will tell you which version was actually detected by the eLicenser Control installer.
Dirk Stegemann
Software Developer & QA
SMTG Digital Unit - Services


Steinberg Media Technologies GmbH
Hamburg, Germany

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Fretdoc
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Re: ELicenser Problem

Post by Fretdoc »

Thanks Dirk - the compatability mode issue solved it for me!

Natasha34
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Re: ELicenser Problem

Post by Natasha34 »

Romantique Tp wrote:
Sat Apr 21, 2018 10:10 pm
Do you have the latest eLicenser Control Center installed?
http://www.elicenser.net/
The problem is not with the ELicenser app. It's with whatever licensing stuff Steinberg intalls when installing Cubase 9.5. Cubase 8 won't open now either.

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