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Re: eLicenser Control Center error

Posted: Thu Feb 01, 2018 3:19 pm
by donttouchmyaxe
Update:
It seems the maintainence isn't necessary every time.
On my machine eLicenser has to run and in the tab of the USB-dongle Cubase 9.5 has to be selected.

Re: eLicenser Control Center error

Posted: Thu Feb 01, 2018 9:34 pm
by kirkiliadis
Yep! it seems you are right, thank you donttouchmyaxe!!! Now is a little bit easier.

Re: eLicenser Control Center error

Posted: Fri Feb 02, 2018 1:41 pm
by kososky
Thank you for your solution donttouchmyaxe; it runs fine !!!!

Re: eLicenser Control Center error

Posted: Fri Feb 02, 2018 5:59 pm
by Veertje
I just can't get it working, had the same problem as stated here.
Then he kept wanting to update which never got further then 'preparing installation'.
Then I tried with having the elicenser open but that still dodn't work.
Did all the updates but nothing
Wanted me to restart so I did, now I get this:

The Soft-eLicenser on this computer seems to be altered in an unrecoverable way.
Please contact your software vendor to solve this issue.

*Sigh* please help

Re: eLicenser Control Center error

Posted: Wed Feb 07, 2018 12:13 pm
by jazzplayer
Hi Everyone - both happy but sad that other people are having this problem - I thought it was just me.

I've got the same issue for Windows 10 64bit Fall Creator update 1709. My system is 'perfect' and it's only Cubase 9.5.10 have issues. *EXACTLY* the same as above - my work around was quite significant:

* Restore previous windows version (do this within 7 days)
* Disable the windows update service

I had to do this as was working on a major project and had to have Cb working. I did however try a huge number of things to get it fire up and it wouldn't.

This workaround is not ideal as some of my software requires the latest Windows updates so I'm in limbo but I do have a working system.

I'll try the ingenious workaround from kirkiliadis and update (thank you). *However* - I raised this with Cubase 3 weeks ago and have not heard a thing. I've provided detailed logs, services, pids etc. and have heard nothing. I even offered a full image of my non-functional system - but nothing heard back. :(

I understand how busy they are but as so many people are now having problems surely this must be addressed as a matter of priority.

Thanks everyone.

Re: eLicenser Control Center error

Posted: Fri Feb 09, 2018 11:28 pm
by KHS
Windows 10 64 bit build 1709 working fine here without any issues.

Re: eLicenser Control Center error

Posted: Mon Feb 12, 2018 10:58 am
by jazzplayer
May I ask if it was an update to an existing Win 10 installation or a new install of Windows 10 1709?

Justr trying to work out where the issue is.

Thanks

Re: eLicenser Control Center error

Posted: Mon Feb 12, 2018 5:38 pm
by KHS
Don't remember. Last full Windows install was around August 2017 or something like that. Not sure which version it was at that time.

Re: eLicenser Control Center error

Posted: Tue Feb 13, 2018 1:14 pm
by jazzplayer
Thanks - it could be that full installs are OK but upgrades to 1709 are not. Interesting!

Re: eLicenser Control Center error

Posted: Wed Feb 14, 2018 1:39 pm
by kirkiliadis
Just for the record this happens also in all previous Cubase versions.
( I keep the 6, 7, 7,5 8,5 and 9 versions in my pc).
And they have the same problem under the Windows 10,1709 update.

Re: eLicenser Control Center error

Posted: Sat Feb 17, 2018 10:47 am
by jazzplayer
Hi Everyone

I've received a lovely support call from Steinberg. :D They are fully aware of this problem and are attempting to find the issue. At this stage they're not sure what it is but it's positive that they can see an issue. I was asked to send my PC diagnostics (msinfo32) and update history which I've done. It might be a good idea for those with this issue to log a formal support call with Steinberg. They are aware then will be able to ask for your msinfo32 data and update histories with an aim to resolve. We all need to help. :)

All the best

Re: eLicenser Control Center error

Posted: Sat Feb 17, 2018 3:42 pm
by SantiGlen
Hi everyone¡¡

My name is SantiGlen. I have in my computer installed CUBASE 8.5, but i have problems with the elicense because the activation code is not reconazed. I change my computer and I return to install the software in it. When I try to confirmate th serial number al elicense the message is this:

Isn't any license to be actived

Could you help me please?

Re: eLicenser Control Center error

Posted: Mon Feb 19, 2018 10:56 pm
by Davor Devcic D3
They HAVE TO resolve this problem. I keeping my PC out of updating now for 2 months, it's crazy. I cannot believe Steinberg
can't make some sort of patch, service update version (9.5.2), whatever. Why Cubase worked in symbiosis with eLicencer all these years and all of sudden latest version of Windows "spoils" all that? How many programmers are there in Steinberg? How hard can it be to fix communication between Cubase and eLicencer? t's been at least 2 months, maybe more since this problem appeared....

Re: eLicenser Control Center error

Posted: Thu Feb 22, 2018 4:39 pm
by jazzplayer
Hi Everyone

I had a message from Steinberg support yesterday informing me that they've received more calls reagrding ELC and Cubase not starting. They also informed me that they've recognised the problem and there will be a fix for this in the next version of ELC. They couldn't provide a date but this is very promising and I suspect that as the number of calls has increased their fix could be sooner than later. I'll let you know when I know more.

Cheers

Re: eLicenser Control Center error

Posted: Fri Feb 23, 2018 10:54 am
by Davor Devcic D3
Oh, it seems we see the trace of light in the end of tunnel.... I never (see my signature) encountered such problem with Cubase.

Re: eLicenser Control Center error

Posted: Fri Feb 23, 2018 2:33 pm
by jazzplayer
Davor Devcic D3 wrote:
Fri Feb 23, 2018 10:54 am
Oh, it seems we see the trace of light in the end of tunnel.... I never (see my signature) encountered such problem with Cubase.
Same here - very stable software.

Re: eLicenser Control Center error

Posted: Mon Feb 26, 2018 8:35 pm
by Davor Devcic D3
Did anyone from Steinberg saw this thread?
Any updates?

Re: eLicenser Control Center error

Posted: Tue Feb 27, 2018 1:43 pm
by Dirk Stegemann
Yes, we're actively developing a fix for the "unresponsive service" issue.

Also, our tech support is currently gathering more data from affected systems, to help us test the solution.

In case your system exposes the symptoms described above (viewtopic.php?f=253&t=128807), and you haven't been contacted by our tech support yet, please feel free to execute the analysis command given below, and send the resulting text file to me.

Command to execute in a CMD window (takes a couple of minutes to run):

Code: Select all

for %x in (HKLM, HKCR, HKCC, HKCU, HKU) do REG Query %x /f SYNSOPOS.EXE /t REG_SZ /s >> %UserProfile%\Documents\Registry_Synsopos.txt
Result file:
"Registry_Synsopos.txt" inside your Documents folder.

My e-mail address: d.stegemann [at] steinberg.de


Thanks for your patience, and sorry for the inconvenience caused so far...


PS: Manually launching elicenser Control Center before starting Cubase seems to be a valid workaround most of the time.

Re: eLicenser Control Center error

Posted: Tue Feb 27, 2018 7:00 pm
by Dwangster
I have the same problem with Windows 7 SP1 64bit. Has anybody else using Windows 7 had this problem?

Re: eLicenser Control Center error

Posted: Wed Feb 28, 2018 12:37 pm
by Davor Devcic D3
No, this is a thread especially related to Cubase + Win 10 revision 1709.

Re: eLicenser Control Center error

Posted: Wed Feb 28, 2018 12:40 pm
by Davor Devcic D3
Dirk Stegemann wrote:
Tue Feb 27, 2018 1:43 pm
Yes, we're actively developing a fix for the "unresponsive service" issue.

(...)
Also, our tech support is currently gathering more data from affected systems, to help us test the solution.

(...)


Thanks for your patience, and sorry for the inconvenience caused so far...


PS: Manually launching elicenser Control Center before starting Cubase seems to be a valid workaround most of the time.
Thank You , Dirk, because Windows becomes "unpatient" - There's no more "restart" option, only "update and restart", so I have to turn off and on my PC.

Re: eLicenser Control Center error

Posted: Sun Mar 11, 2018 12:06 am
by Davor Devcic D3
Did I missed something, or I don't see this among resolved issues in "Version History"????? Please somebody enlight me because it seems I'll stuck with pre-1709 Win10 for ever :/

Re: eLicenser Control Center error

Posted: Sun Mar 11, 2018 1:15 am
by Romantique Tp
The eLicenser Control Center hasn't been updated yet. Check again next week.
http://www.elicenser.net/

Re: eLicenser Control Center error

Posted: Sun Mar 11, 2018 8:37 pm
by Davor Devcic D3
Dirk Stegemann wrote:
Tue Feb 27, 2018 1:43 pm
Yes, we're actively developing a fix for the "unresponsive service" issue.

Also, our tech support is currently gathering more data from affected systems, to help us test the solution.

In case your system exposes the symptoms described above (viewtopic.php?f=253&t=128807), and you haven't been contacted by our tech support yet, please feel free to execute the analysis command given below, and send the resulting text file to me.

Command to execute in a CMD window (takes a couple of minutes to run):

Code: Select all

for %x in (HKLM, HKCR, HKCC, HKCU, HKU) do REG Query %x /f SYNSOPOS.EXE /t REG_SZ /s >> %UserProfile%\Documents\Registry_Synsopos.txt
Result file:
"Registry_Synsopos.txt" inside your Documents folder.

My e-mail address: d.stegemann [at] steinberg.de


Thanks for your patience, and sorry for the inconvenience caused so far...


PS: Manually launching elicenser Control Center before starting Cubase seems to be a valid workaround most of the time.
Dirk, I don't want to be rude, but I have to work. I really don't have a time to do testing and installing/reinstalling. I cannot afford Cubase that don't work. This softvare feeds my family.

Re: eLicenser Control Center error

Posted: Mon Mar 12, 2018 8:52 am
by Dirk Stegemann
Davor Devcic D3 wrote:
Sun Mar 11, 2018 8:37 pm
Dirk, I don't want to be rude, but I have to work. I really don't have a time to do testing and installing/reinstalling. I cannot afford Cubase that don't work. This softvare feeds my family.
Hello Davor, the final version of the fixed eLicenser Control installer has been created, QA'ed and approved for release.
It should be made public on our website today.

Sorry for the long time it took to finally fix this issue...