Cubase 9 - Customer feedback survey

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Matthias Quellmann
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Re: Cubase 9 - Customer feedback survey

Post by Matthias Quellmann »

djgraver wrote:I'm pretty sure Steinberg developer team are great and creative!

BUT! Marketing team ruining it! Why u holding adding some new features in years? if you guys are really marketing sharks u should listen to people who pay to u. If not, you should find other company.

everyone already knows what u will add in Cubase 9.5, in Cubase 10.... and so on.

why not just add it all in 9 ? lack of ideas?
The Steinberg developer team is great and creative! And the wish list for new features from the product marketing team for every Cubase release is long and also creative. But unfortunately the resources for every release are limited and...well...limited.
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Re: Cubase 9 - Customer feedback survey

Post by Pablo1980 »

Hi Matthias, I know you work in marketing, but for several years we have been wishing to be able to comunicate with the developers regarding the direction cubase is going.

I really think that you also know that this upgrade is dissapointing.

Don't get me wrong, I love cubase, but I wish you could concentrate on the things you do best, why waste your (in you words) limited resources on these things like cloud colaboration when you could be implementing revolutionary WORKFLOW features that are, I believe, most needed for the daily user.
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Re: Cubase 9 - Customer feedback survey

Post by Sundayforsammy »

Matthias Quellmann wrote:
Cubase 9 also includes some useful smaller improvements, that were not big enough to make it in the top key feature list on the website like the rhythmic notation in the score editor, the stationary cursor mode or the new root key setting in the Micro Tuner. Please give Cubase 9 and the new survey a chance.
Can I ask for a full list of what has been updated and added in this C9pro update ? As it is I feel the Cubase 9 pro update is very lightweight in what has been added for a full x.0 update.

I realize a lot of man hours and work will have gone into this from the designers but from my user view I feel pretty let down and £80 worse off.
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Re: Cubase 9 - Customer feedback survey

Post by Svenne »

I'm very sad to be forced to say that the Cubase 9 upgrade will, most likely, go down as the worst upgrade in history. Just look at this forum. It's been only 28 hours since it was released, and the vast majority of responses are negative. I believe Cubase 9 has received more complaints in 1 day, than what is common in a month!

I won't repeat mine here, but link to this thread:
viewtopic.php?f=250&t=107197
Matthias Quellmann wrote:We have added some of the most frequently asked features in this community to Cubase 9. All with the best intentions,
Have you ever heard the expression; "The road to hell is paved with good intentions". It not good enough to claim that Steinberg have "added added some of the most frequently asked features", when they are implemented in such a bad way that they are rendered useless! (Please refer to the link above.)

I just want to add. I'm sure that the Steinberg engineers have totally misunderstood what your users meant with "simple sampler". I'm sure that most meant something like a HALion SE VSTi. What Steinberg has implemented is a useless toy that's so simple that it doesn't even have a place in Cubase Elements. It definitely don't belong in an application named Cubase Pro!
Matthias Quellmann wrote:The Steinberg developer team is great and creative!
Perhaps they are too great and creative for their own good! Does any of them have any experience in the world of audio recording, what so ever. I must ask the question, because I can't see how anyone who has the least bit of knowledge how audio recording/mixing is done could let disasters like Sampler Tracks and MixConsole Undoes get past the alpha stage of development.

Furthermore, how can Steinberg release such a seriously bug-ridden feature as Plug-In Sentinel. We've already seen several complaints about perfectly OK plug ins (Including Stenberg's own) get blacklisted! Hope that it's possible to turn this feature off, before Cubase is launched, for the first time. Otherwise it will cause damage that can take hours upon hours to repair.

What's worse. Steinberg knows about this!
https://helpcenter.steinberg.de/hc/en-u ... r-Cubase-9

Saying that Apple has fixed the problem in Sierra, is inconsequential. Steinberg claims El Capitan as the minimum system requirement. Is there anyone who agrees with Steinbergs claim that a bug that can wreck total havoc with your plug-in structures constitutes compatibility. The true minimum system requirement for Cubase 9 is Sierra! Will Steinberg compensate those users who get their plug-in structures wrecked? No, I didn't think so.
Matthias Quellmann wrote:Please give Cubase 9 and the new survey a chance.
I will upgrade, for the sole reason that it will be more expensive hold out for v9.5. If I will use it, is another question. That depends on how much damage Plug-In Sentinel does.

Will I give the new servey a chance. Will you really listen to your users this time. Not just what features we request, but also how we want them implemented. Or will you continue to be "creative" and render great ideas unusable?

This is not the first time Steinberg has done this. There are lots of great features in Cubase that are rendered useless (more or less) by poor* implementation.
* I could use much stronger words, but I think I will be nice.

Matthias, I want you to understand that these criticisms are in no way directed at you personally. But I must point out that, judging by the amount of bad response that Cubase 9 has received, there is, most likely, no way Steinberg or it's representatives are going to talk your way out of this one.

Stop coming up with excuses. The more you wriggle, the deeper in the mud your gonna get stuck. Acknowledge that you've dropped the ball, royally, this time and concentrate on fixing the DAW we all love (without excuses).
Cubase Pro 9, our most complete DAW ever. Period.
This is not how Cubase 9 is going to remembered. It should have read:
Cubase Pro 9, our worst upgrade disaster ever. Period.
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Re: Cubase 9 - Customer feedback survey

Post by ZeroZero »

Although I am not a big fan of this update, I think these two comments are too harsh and ad hominum. You simply don't know what has gone on in the development team. Yes we expected more, but let's be objective and respectful in our criticism please.
Z
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Re: Cubase 9 - Customer feedback survey

Post by sd1989 »

ZeroZero wrote:Although I am not a big fan of this update, I think these two comments are too harsh and ad hominum. You simply don't know what has gone on in the development team. Yes we expected more, but let's be objective and respectful in our criticism please.
Z
i agree with this i think they got bogged down with things like new os compatabilities and quicktime discontinuation and developing software on this scale is not easy
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Re: Cubase 9 - Customer feedback survey

Post by vespesian »

Sundayforsammy wrote:
Can I ask for a full list of what has been updated and added in this C9pro update ?

This. I just want to know about performance/asio guard enhancements. It's what I'm basing my decision to upgrade on.Why is it so difficult to get any info on this? :roll:

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Re: Cubase 9 - Customer feedback survey

Post by ZeroZero »

vespesian wrote:
Sundayforsammy wrote:
Can I ask for a full list of what has been updated and added in this C9pro update ?

This. I just want to know about performance/asio guard enhancements. It's what I'm basing my decision to upgrade on.Why is it so difficult to get any info on this? :roll:
From past experience, a full list is while away. FYI I just loaded the same (heavyweight) project inot 8.5, then C9 and they weighed in the same cpu and ram wise.
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Re: Cubase 9 - Customer feedback survey

Post by Equivalent »

Cubase 9 is so awesome in every aspect. The new Sampler Track* is almost the best sampler I ever needed, but only 2 things are missing for me to start using it fully:

1 -No portamento/glide for normal mode ( without audiowarp).

2- All the selected loop part to be loopable as a region so I can manually make granular synthesis.

Then I will be pretty pretty happy! Good job team Steinberg, so far I am more than pleased! ;)
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Re: Cubase 9 - Customer feedback survey

Post by mitchiemasha »

Got to love how many of the people who are complaining with huge disappointment are those who are yet to upgrade.

Yes there are a few things I don't like but this is a much better Cubase than before, hands down, regardless to what little or lot they've added.

Also... I wish Steinberg would just come out and say it... You're not going to get more inserts, not for a while (if ever, well one day possibly).
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Re: Cubase 9 - Customer feedback survey

Post by noiseboyuk »

Thank you for the reply Matthias. I have indeed given all the new features a try - the ones in Elements anyway. I actually had quite high hopes for the Lower Zone and for the Sampler, which surprised me as I was pretty scathing about the idea for a sampler. But in both, I'm afraid the execution beat me down, for the reasons I went into.

The Lower Zone is just permanently frustrating on a laptop - simply not enough height - and redundant on multi-screens. It needs to be a tabbed zone that can sit as its own window, or docked wherever is convenient. I don't think I'd ever have a use for a mixer where you can only ever see a third of the controls at any one time - it's a fundamentally flawed idea to squish this at the bottom of the main window, where it doesn't correlate to the material above it. An audio or key editor at least makes more logical sense, but there too it's highly constrained by height.

The Sampler is very poor quality time-stretching ( why is a quality algorithm not used?) and currently lacks the finesse to integrate properly into a session. I disagree with the many posters who seem to want keyzones / multisamples - I get the idea that it's supposed to be a simple scratch tool. But it's neither simple enough, nor of adequate quality. Unlike the Lower Zone, its not the concept here, it's the execution which is at fault.

This just leaves mixer undo and a narrower VST rack. Really? For .0 release? I'd dearly like to read a comprehensive list of other smaller improvements, but I haven't found one. The two you mention I wasn't aware of, perhaps there's more that's directly relevant to me about which I'm unaware. It's the lack of performance and small improvements that I find most depressing really, as it was the core of what that thread was about. To pick one example - you introduced disabled tracks in v8, a really revolutionary feature for workflow. Yet there are still bugs in implementation in 9, with missing routings. Can't we get THAT working right before embarking on half baked samplers? And surely it wouldn't' be too big a coding job to add a mode where just clicking on a disabled track enables it? That's the kind of workflow refinement I was looking forward to, and seems entirely absent from 9.0.

Today I checked out Sonar for the first time in years, and found extraordinary numbers of practical improvements. Most of us here love Cubase, we don't want to move. But it's getting increasingly hard to be loyal.

After all the hoopla and fallout of the 8.5 release, it's really rather upsetting to find we don't seem to have move forward an inch. Dialogue between users on the forum and developers is shockingly poor - this isn't true for other Sternberg products such as Cubasis. As a first step, I think Sternberg should appoint someone who works with the development team - or more than one person - to spend a good deal more time on the boards. Engage with your customers - with the greatest of respect, not just marketing, but the people who build the program. I think, fundamentally, this is where it's most going wrong.

(as for the survey - I too gave it a chance. Two questions, and it said to me "thanks very much", and that was that).
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Re: Cubase 9 - Customer feedback survey

Post by TheMaestro »

Like the majority of users, I am a little bit disappointed by this update that seems to be lightweight.

I had not updated for a long time, so yesterday I didn't hesitate a second, thinking that given this long period of time (2 years since version 8.0) this update should certainly be a huge step forward. I expected some revolutionary new features.

Maybe there are way more features that we're not aware of. Once we'll have a complete list of all the new features and fixed bugs, we could probably gain a better appreciation of your work.

That been said, I'm always happy to pay Steinberg to support the development of this still great/best DAW.
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Re: Cubase 9 - Customer feedback survey

Post by vespesian »

So I got fed up trying to ascertain what performance improvements have been incorporated into this "new version", and just bought & installed the thing. Initial impression? Meh. Yes - it's smoother. The centred toolbar looks better. But performance wise, my experience is that, with Fxpansion & DMG plug-ins at least, the cpu load actually seems slightly higher, with (still) random spikes. And while the GUI has nicely rounded corners, locating the cursor the timeline is still a p.i.t.a., because half the time you end up enabling/disabling cycle mode instead. Those pop-ups for recording modes at the bottom are HUGE and ugly (what's with Cubase and ugly pop-ups anyways?) Track versions still don't include automation. The in-place console looks pretty, but is fiddly to use, and for some inexplicable reason, has no control room access (!?). Feels like Steinberg "phoned this one in", frankly

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Re: Cubase 9 - Customer feedback survey

Post by ctothel »

Matthias Quellmann wrote:
ctothel wrote:Unlimited inserts please! This is getting silly.
More inserts are still on the list. Although this request was not included in this release, it doesn't mean that we are ignoring it.
I'm very happy to hear that. I have turned numerous people on to Cubase and
will gladly start doing so again when you add more inserts (hopefully 16 pre fader or unlimited).

One example: These days a poorly recorded vocal can be tweaked to sound very good,
but with 6 pre fader slots at least I'm not even half way there. I mix some projects that
have 50+tracks of porely recorded vocals so that makes for 50 fx tracks (auxes) if I want
each one to have the same processing.

Also when you do sound design having insert limitation feels like a road block every time. "Careful! Are you sure you want it to sound even better?"

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Re: Cubase 9 - Customer feedback survey

Post by fretthefret »

Svenne wrote:I'm very sad to be forced to say that the Cubase 9 upgrade will, most likely, go down as the worst upgrade in history. Just look at this forum. It's been only 28 hours since it was released, and the vast majority of responses are negative. I believe Cubase 9 has received more complaints in 1 day, than what is common in a month!

I won't repeat mine here, but link to this thread:
viewtopic.php?f=250&t=107197
Matthias Quellmann wrote:We have added some of the most frequently asked features in this community to Cubase 9. All with the best intentions,
Have you ever heard the expression; "The road to hell is paved with good intentions". It not good enough to claim that Steinberg have "added added some of the most frequently asked features", when they are implemented in such a bad way that they are rendered useless! (Please refer to the link above.)

I just want to add. I'm sure that the Steinberg engineers have totally misunderstood what your users meant with "simple sampler". I'm sure that most meant something like a HALion SE VSTi. What Steinberg has implemented is a useless toy that's so simple that it doesn't even have a place in Cubase Elements. It definitely don't belong in an application named Cubase Pro!
Matthias Quellmann wrote:The Steinberg developer team is great and creative!
Perhaps they are too great and creative for their own good! Does any of them have any experience in the world of audio recording, what so ever. I must ask the question, because I can't see how anyone who has the least bit of knowledge how audio recording/mixing is done could let disasters like Sampler Tracks and MixConsole Undoes get past the alpha stage of development.

Furthermore, how can Steinberg release such a seriously bug-ridden feature as Plug-In Sentinel. We've already seen several complaints about perfectly OK plug ins (Including Stenberg's own) get blacklisted! Hope that it's possible to turn this feature off, before Cubase is launched, for the first time. Otherwise it will cause damage that can take hours upon hours to repair.

What's worse. Steinberg knows about this!
https://helpcenter.steinberg.de/hc/en-u ... r-Cubase-9

Saying that Apple has fixed the problem in Sierra, is inconsequential. Steinberg claims El Capitan as the minimum system requirement. Is there anyone who agrees with Steinbergs claim that a bug that can wreck total havoc with your plug-in structures constitutes compatibility. The true minimum system requirement for Cubase 9 is Sierra! Will Steinberg compensate those users who get their plug-in structures wrecked? No, I didn't think so.
Matthias Quellmann wrote:Please give Cubase 9 and the new survey a chance.
I will upgrade, for the sole reason that it will be more expensive hold out for v9.5. If I will use it, is another question. That depends on how much damage Plug-In Sentinel does.

Will I give the new servey a chance. Will you really listen to your users this time. Not just what features we request, but also how we want them implemented. Or will you continue to be "creative" and render great ideas unusable?

This is not the first time Steinberg has done this. There are lots of great features in Cubase that are rendered useless (more or less) by poor* implementation.
* I could use much stronger words, but I think I will be nice.

Matthias, I want you to understand that these criticisms are in no way directed at you personally. But I must point out that, judging by the amount of bad response that Cubase 9 has received, there is, most likely, no way Steinberg or it's representatives are going to talk your way out of this one.

Stop coming up with excuses. The more you wriggle, the deeper in the mud your gonna get stuck. Acknowledge that you've dropped the ball, royally, this time and concentrate on fixing the DAW we all love (without excuses).
Cubase Pro 9, our most complete DAW ever. Period.
This is not how Cubase 9 is going to remembered. It should have read:
Cubase Pro 9, our worst upgrade disaster ever. Period.

I absolutely love it!
Best upgrade in many years !
So beneficial for me!
Composed 3 new ideas using the extremely easy to use sampler track in the last 5 hours !!
I have no problem loading sounds in multiple sampler tracks and triggering all at once from the same midi controller!
My upgrade has ALREADY paid for itself MANY times over in just 300 minutes!

And hell no, I don't need another Halion...
What's the point of an overly complicated sampler that takes time away from creative inspiration when
there's plenty of those on the market already!??

Quick and easy gets the bills paid!
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Re: Cubase 9 - Customer feedback survey

Post by fenderchris »

Matthias,

What is the policy on bug fixes?
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Re: Cubase 9 - Customer feedback survey

Post by Rkmusic »

Definitely a disappointing release.. :cry No real workflow enhancements IMHO. Give us an option in the preferences for a smart tool,this way no body gets upset.
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Re: Cubase 9 - Customer feedback survey

Post by Vinylizor »

A very lacklustre update.

Out of all the great new features listed on Steinbergs site, only the mix console history could be considered appropriate for Cubase PRO.

Such a basic sampler is only really appropriate for an entry level version - come on, even Cubasis has a more advanced version than this! If you're not prepared to include Halion, or even a stripped back version then you shouldn't have bothered wasting your time. There's little more this does than could already be done with VariAudio.

An updated EQ should be a part of the channel strip. Have a switch for backwards compatibility. You've got to move forwards at some point (and this applies to Insert Gate :lol: ) so have a Save As V.8 option. This has worked in ProTools for years as a way to get around this issue.

The Zone is an interface tweak. It hasn't been massively thought out though - seems like a rush job. It will only come into its own on large monitors - but the program still isn't HiDPI ready yet! You've spent all this effort on a GUI tweak, along with all the updated plugin graphics - and its still all gonna need re-doing again!

Cloud collaboration - I'd love to know how many people bother with this. Avid can't sell it either, thats why its price keeps dropping!

The marker tracks update will be useful for scorers, but your video engine is still woefully lacking and probably won't be seen until 9.5, and the lack of HiDPI again makes the use of most new macs difficult.

As has already been said, what about an updated metronome, improved track import, bezier curves, render improvements, arrange page and multiple track warp, mediabay improvements, freeze multiple tracks, comping improvements, mono/stereo tracks.... all stuff that would massively improve workflow for pro's, but which is obviously not sexy enough for marketing.

The best thing about this update by far (and you don't even mention it as a feature) is that those damn hover boxes have been binned. (I could have put some sort of emoji here but its not particularly funny)
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Re: Cubase 9 - Customer feedback survey

Post by spyder »

The comments here are possibly a touch negative, but certainly the upgrade is a little light. I will upgrade anyway, but the price of £80 in the UK is a bit excessive in my view.
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Re: Cubase 9 - Customer feedback survey

Post by Matthias Quellmann »

I am just browsing through the comments since my last post...
Svenne wrote:I'm very sad to be forced to say that the Cubase 9 upgrade will, most likely, go down as the worst upgrade in history.
Svenne wrote:What Steinberg has implemented is a useless toy
Svenne wrote:how can Steinberg release such a seriously bug-ridden feature as Plug-In Sentinel
Svenne wrote:Does any of them have any experience in the world of audio recording, what so ever. I must ask the question, because I can't see how anyone who has the least bit of knowledge how audio recording/mixing is done could let disasters like Sampler Tracks and MixConsole Undoes get past the alpha stage of development.
artcrime wrote:I'll say your development team are limited, there are other adjectives I prefer like stunted, or munted, or how about drunk.
And that's where you lost me.

Keep the features requests and ideas for improvements in the FR thread coming and feel free to discuss the new features in the forum. We will prepare more details about the smaller improvements of the C9 update in the next couple of days.

Have a nice weekend
Matthias Quellmann - Senior Marketing Manager
Steinberg Media Technologies GmbH
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Re: Cubase 9 - Customer feedback survey

Post by J-S-Q »

Only had a brief look so far and haven't done any proper work in C9 yet. It's not the most feature heavy update there's ever been but I definitely like it.

MixConsole history: Huge one for me personally. Perfect for spending 20 minutes experimenting freely with some drum mix settings and then instantly jumping back to A/B your work. This feature all on it's own makes it a great update.

Sample Track: When I heard people talking about this as a possible C9 feature, I thought: "What a waste of time, I already have Kontakt". But actually, having played with it, I see that I will most definitely use this often. Super quick and easy. Just enough features to give you all the basics but not TOO complex to ruin the speed/ease of use. If I want advanced full featured sampling, I reach for Kontakt. If I want to quickly experiment with a sound/re-pitch a snare drum/chop up a vocal, then Sample Track is one mouse click away. RE: it not being suitable for a pro... I'm a full time pro and I think I will use this feature most days! :)

Lower zone: Again, not something I would have particularly asked for but will definitely be useful. First thing I notice is that it makes it very easy to edit some audio warp points whilst being able to visualise a second audio file in the arrange page at the same time. Perfect for time aligning multiple vocal tracks.

Overall... a thumbs up from me!
Cubase Pro 9, Win10
CPU: AMD Threadripper 1920X. MOTHERBOARD: Gigabyte Aorus X399. RAM: 16GB Corsair Vengeance LPX. GRAPHICS CARD: Gigabyte GV-N96TSL GeForce 9600GT. SYSTEM DRIVE: Samsung 950 Pro M.2 SSD. AUDIO INTERFACE: Steinberg MR816-CSX CONTROLLER: Avid S3, Avid Artist Transport

Svenne
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Re: Cubase 9 - Customer feedback survey

Post by Svenne »

Vinylizor wrote:Out of all the great new features listed on Steinbergs site, only the mix console history could be considered appropriate for Cubase PRO.
Despite it being completely useless? Think about it. If you want to undo an action taken at the beginning of your mix session, you'll need to undo everything that you've done since that action as well! I essence abandoning your entire mix and waste hours of work!

Hardly a professionally implemented feature, if you ask me!
Cubase Pro 8.5.20 + IC Pro, WaveLab Elements 9.0.30, Mac Pro 2.8GHz 8-core 8GB, 10.11.6 (El Capitan), MR 816X, Avid Control/Mix, iPad Air (128GB), Cubasis 2.0, iTrack Dock.

J-S-Q
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Re: Cubase 9 - Customer feedback survey

Post by J-S-Q »

Matthias Quellmann wrote:I am just browsing through the comments since my last post...
Svenne wrote:I'm very sad to be forced to say that the Cubase 9 upgrade will, most likely, go down as the worst upgrade in history.
Svenne wrote:What Steinberg has implemented is a useless toy
Svenne wrote:how can Steinberg release such a seriously bug-ridden feature as Plug-In Sentinel
Svenne wrote:Does any of them have any experience in the world of audio recording, what so ever. I must ask the question, because I can't see how anyone who has the least bit of knowledge how audio recording/mixing is done could let disasters like Sampler Tracks and MixConsole Undoes get past the alpha stage of development.
artcrime wrote:I'll say your development team are limited, there are other adjectives I prefer like stunted, or munted, or how about drunk.
And that's where you lost me.

Keep the features requests and ideas for improvements in the FR thread coming and feel free to discuss the new features in the forum. We will prepare more details about the smaller improvements of the C9 update in the next couple of days.

Have a nice weekend
Some people complain that not enough Steinberg staff come to this forum. Constructive criticism? Of course, that is good. Insulting them when they have probably worked hard on this software for years? I don't think that will make them want to come here and talk to the users!
Cubase Pro 9, Win10
CPU: AMD Threadripper 1920X. MOTHERBOARD: Gigabyte Aorus X399. RAM: 16GB Corsair Vengeance LPX. GRAPHICS CARD: Gigabyte GV-N96TSL GeForce 9600GT. SYSTEM DRIVE: Samsung 950 Pro M.2 SSD. AUDIO INTERFACE: Steinberg MR816-CSX CONTROLLER: Avid S3, Avid Artist Transport

J-S-Q
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Re: Cubase 9 - Customer feedback survey

Post by J-S-Q »

Svenne wrote:
Vinylizor wrote:Out of all the great new features listed on Steinbergs site, only the mix console history could be considered appropriate for Cubase PRO.
Despite it being completely useless? Think about it. If you want to undo an action taken at the beginning of your mix session, you'll need to undo everything that you've done since that action as well! I essence abandoning your entire mix and waste hours of work!

Hardly a professionally implemented feature, if you ask me!
Can it be improved? Obviously yes. Is it 100% absolutely perfect? Obviously no. Calling it completely useless is quite ridiculous in my opinion.

In the situation you describe, you could scroll back through the history, copy the settings of a particular channel (or save the EQ settings etc), then bring the history forwards again and paste those settings back onto the channel. Now your channel is the same as it was 30 minutes ago but the rest of your mix adjustments are not lost. USELESS!
Cubase Pro 9, Win10
CPU: AMD Threadripper 1920X. MOTHERBOARD: Gigabyte Aorus X399. RAM: 16GB Corsair Vengeance LPX. GRAPHICS CARD: Gigabyte GV-N96TSL GeForce 9600GT. SYSTEM DRIVE: Samsung 950 Pro M.2 SSD. AUDIO INTERFACE: Steinberg MR816-CSX CONTROLLER: Avid S3, Avid Artist Transport

Svenne
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Posts: 725
Joined: Sun Sep 25, 2011 10:29 am

Re: Cubase 9 - Customer feedback survey

Post by Svenne »

J-S-Q wrote:Insulting them when they have probably worked hard on this software for years?
Critizizing a delevloper for bad implementation, and sloppy work, is not insulting. The vast majority of the criticism that has been put forth here, in the last 48 hours, are fully justified. That is constructive criticism!

Ration and abusing customers that are dissatisfied. That is insulting. I think you've misunderstood Steinbergs claim. They've claimed that they were going to start listening to their users (customers), not that their users (customers) should shut up and obey Steinberg.
Last edited by Svenne on Fri Dec 09, 2016 12:41 pm, edited 1 time in total.
Cubase Pro 8.5.20 + IC Pro, WaveLab Elements 9.0.30, Mac Pro 2.8GHz 8-core 8GB, 10.11.6 (El Capitan), MR 816X, Avid Control/Mix, iPad Air (128GB), Cubasis 2.0, iTrack Dock.

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