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9.0.30 crashes

Posted: Mon Oct 31, 2016 1:14 am
by Sonik
I've some crashes on 9.0.30 when I tried to open some presets made on earlier version on MasterSection..

Re: 9.0.30 crashes

Posted: Mon Oct 31, 2016 2:04 am
by Justin P
I think that to know the cause and find a possible solution, you will need to post the crash reports for PG to analyze.

Re: 9.0.30 crashes

Posted: Mon Oct 31, 2016 11:34 am
by electrodaddy
I'm getting the same. v9.0.30 crashing constantly. Will save some crash reports today.

Re: 9.0.30 crashes

Posted: Mon Oct 31, 2016 1:21 pm
by PG
Providing the preset would help too.

Re: 9.0.30 crashes

Posted: Mon Oct 31, 2016 1:37 pm
by electrodaddy
I'm getting a crash every time I 'edit source' in the montage. No presets or plugins are loaded.

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 10:06 am
by Lasso
crashing when switching between master section presets. never happened before.

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 11:58 am
by Thomas W. Bethel
Wavelab 9.0.30 fails to open one out of three times on my PC. I had to restart my computer to get it to open on more than one occasion. It is also studdering on playback with no plugins on my Mac. Oh well! I may have to go back to 9.0.25

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 12:54 pm
by PG
Wavelab 9.0.30 fails to open one out of three times.
Do you have Cubase or Nuendo on the same computer?

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 3:31 pm
by electrodaddy
Its crash city here. Every 2-3 minutes on simple operations with no plugins loaded. I've rolled back the previous version and stability has been restored.

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 4:48 pm
by Kay Thomsen
Hi,

are you speaking about crashes mostly on PC or Mac?

cheers
Kay

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 5:23 pm
by electrodaddy
I'm on Mac here.

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 5:27 pm
by Kay Thomsen
10.11 or 10.12 ?

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 5:30 pm
by PG
Crash report welcome, because no problem here...

Re: 9.0.30 crashes

Posted: Tue Nov 01, 2016 5:48 pm
by electrodaddy
I have major issues on both 10.11.6 and my test partition with 10.12.1. Same issues on my studio iMac and MacBook Pro. So I did a complete uninstall and installed v9.0. Everything was fine on 10.11 and 10.12. Upgraded to v9.0.20 and again everything was fine. Due to the complete uninstall then I have no crash logs. Except for a few on 10.12 but I'm assuming they aren't much use.

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 9:52 am
by Lasso
PG wrote:Crash report welcome, because no problem here...
Mail? PM? :)

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 10:03 am
by Lasso
Check this out: http://tonekontrol.dk/temp/IMG_2866.MOV

You'll see that I'm first loading a master section preset that I've been using for a long time before the current release.

It will load fine one time but when loading the exact same preset again Wavelab will crash every time - totally reproducible.

I will mail you the crash logs if you wish.

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 10:17 am
by da goose
No crashes here on win10x64. Works as expected.

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 10:56 am
by Thomas W. Bethel
PG wrote:
Wavelab 9.0.30 fails to open one out of three times.
Do you have Cubase or Nuendo on the same computer?
I do not. I have Audition and Sound Forge and Samplitude installed but seldom use them. 9.0.25 seemed to be rock stable on both the PC and the Mac. Now on the PC it fails to open one out of 3 times and studders on the Mac. Any idea of what could be causing this?

Thanks in advance!

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 2:26 pm
by Kay Thomsen
Hi Lasso,

can you say from which WL version you created these presets?

Thanx and cheers
Kay

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 2:35 pm
by Lasso
hard to say - some from the previous, some are earlier.

But just created a test preset and it seems to switch fine between this and one I made on 9.0.30 as well.

However when I then choose an earlier preset it will crash again

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 2:42 pm
by Lasso
funny - it seems to not crash if I load a "blank" preset first.

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 4:21 pm
by PG
I do not. I have Audition and Sound Forge and Samplitude installed but seldom use them. 9.0.25 seemed to be rock stable on both the PC and the Mac. Now on the PC it fails to open one out of 3 times and studders on the Mac. Any idea of what could be causing this?
Try this:
Locate the following file:

C:\Users\[UserName]\AppData\Roaming\Steinberg\WaveLab Pro 9\Startup.ini

Add this line:

NoExchange=1

Does that help? (this disables the WaveLab Exchange feature, that requires some special initialization).

Philippe

Re: 9.0.30 crashes

Posted: Wed Nov 02, 2016 6:48 pm
by Thomas W. Bethel
PG wrote:
I do not. I have Audition and Sound Forge and Samplitude installed but seldom use them. 9.0.25 seemed to be rock stable on both the PC and the Mac. Now on the PC it fails to open one out of 3 times and studders on the Mac. Any idea of what could be causing this?
Try this:
Locate the following file:

C:\Users\[UserName]\AppData\Roaming\Steinberg\WaveLab Pro 9\Startup.ini

Add this line:

NoExchange=1

Does that help? (this disables the WaveLab Exchange feature, that requires some special initialization).

Philippe
I will do it now and report back. Thanks so much!!!

The "patch" works GREAT. Thanks again!

Re: 9.0.30 crashes

Posted: Tue Nov 15, 2016 6:32 am
by Sonik
Lasso wrote:funny - it seems to not crash if I load a "blank" preset first.
Yes, it's the way I use it here now..
I reset the Master Section and open the preset I want and it works good..

Re: 9.0.30 crashes

Posted: Tue Nov 15, 2016 9:28 am
by Rat
There are no crashes on Windoze 7 Professional 32 bit. Solid as.