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[solved] vst transit........@ problem

Posted: Thu Dec 10, 2015 7:33 am
by digitalson
it wont let me put the @ in for my email address ,,,i even tried to copy and paste it ....anyone else?

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 1:06 am
by raino
digitalson wrote:it wont let me put the @ in for my email address ,,,i even tried to copy and paste it ....anyone else?
Odd, it let me use @ in the address. But then it didn't seem to like my password, even though that worked fine to log into My Steinberg to submit a service request (pending) about not being able to log onto VST Transit. :o

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 9:24 am
by JHP
moved to VST Transit forum.

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 11:31 am
by Spork
Hi,
digitalson wrote:it wont let me put the @ in for my email address ,,,i even tried to copy and paste it ....anyone else?
Which Operation System are you using? Windows? Which one? 32 or 64 Bit? When you are opening VST Transit, do you see a download progress window?
Another question. Can you tell me your path for
C:\Users\YOURNAME\AppData\Roaming\Steinberg

Do you have such a folder
C:\Users\YOURNAME\AppData\Roaming\Steinberg\VST Transit_64
or
C:\Users\YOURNAME\AppData\Roaming\Steinberg\VST Transit

Thanx,
Michael.

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 11:34 am
by Spork
Hi,

[quote="raino"]
Odd, it let me use @ in the address^ But then it didn't seem to like my password, even though that worked fine to log into My Steinberg to submit a service request #pending# about not being able to log onto VST Transit^ :o#/quote#

Do you know this page?


Your password contains special characters
If your MySteinberg password contains the characters "§", "%" or "+" please change it to a new password which doesn't contain any of them.

Maybe this helps?

Thanx,
Michael.

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 9:55 pm
by raino
Spork wrote:Hi,
raino wrote: Odd, it let me use @ in the address^ But then it didn't seem to like my password, even though that worked fine to log into My Steinberg to submit a service request #pending# about not being able to log onto VST Transit^ :o#/quote#

Do you know this page?


Your password contains special characters
If your MySteinberg password contains the characters "§", "%" or "+" please change it to a new password which doesn't contain any of them.

Maybe this helps?

Thanx,
Michael.
Yes I know this. My post above doesn't mention it but in my service request I did note that my password has no special characters in it.

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 10:03 pm
by Spork
... which version of VST Transit are you running? Just click to VST Transit logo (lower, right corner).

Thanx,
Michael.

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 10:56 pm
by digitalson
64 bit for win 7 64

Re: vst transit........@ problem

Posted: Fri Dec 11, 2015 11:05 pm
by Spork
Thanx. Now we need the version of VST Transit. Please open Cubase, start VST Transit and click to the logo (lower, right corner).

Michael

Re: vst transit........@ problem

Posted: Wed Dec 16, 2015 6:21 pm
by Spork
Hi,

we've fixed the Auto-Update Problem. You can download the latest Version here.


Thanx,
Michael.