When will I see my upgrade? [was a glitch, so now CLOSED ]

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karel broekhuis
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When will I see my upgrade? [was a glitch, so now CLOSED ]

Post by karel broekhuis » Tue Feb 26, 2019 5:44 pm

I bought the upgrade to Premium 12XL , logged out and in several times, deleted the app and reinstalled. Almost one hour later and I am still a Free User.
Is this normal? On my PC it took about five minutes before the program recognised the access code. On the iPad I expect it to update automatically.
Please help.
Thanks,
Karel
Last edited by karel broekhuis on Wed Feb 27, 2019 10:11 am, edited 1 time in total.
Windows 10, Dorico Pro 3, Cubase Pro 10, VST Transit Go, VST Connect Pro, Wavelab 10, Cubasis, VST Connect Performer, Nuendo 10. Always latest update.

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musicullum
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Re: When will I see my upgrade?

Post by musicullum » Tue Feb 26, 2019 7:03 pm

I assume you are referring to VST Transit? This forum (VST Cloud) has 2 departments, VST Transit and VST Connect. Pls post to VST Transit for questions related to VST Transit :-)
I can have a look if you let me know your Transit user name (not your mySteinberg name but the one in your Transit profile page).
musi

karel broekhuis
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Posts: 47
Joined: Thu Oct 20, 2016 10:02 am
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Re: When will I see my upgrade?

Post by karel broekhuis » Wed Feb 27, 2019 10:09 am

Thank you very much for your quick reply. Indeed I referred to the iPad app VST Transit Go and I meant to place my question there. Meanwhile I found that the in-app purchase of a membership works fine, so all that was left to do was ask for a refund with Apple.
Windows 10, Dorico Pro 3, Cubase Pro 10, VST Transit Go, VST Connect Pro, Wavelab 10, Cubasis, VST Connect Performer, Nuendo 10. Always latest update.

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