Cubase 8.5 - CPU Drop-outs and spikes and more

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lisha
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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lisha » Sun Jun 19, 2016 3:59 pm

For me, the installing of the update "Cubase Pro 8.0.40 Update" works!
I had the situation that with Cubase 8.5.20 i had spikes and with Cubase 7 have no(!) Spikes.
I tried a lot to find the reason for that spikes in Cubase 8.5, also made a new clean install of Win 8 . . . .

If you have installed Cubase Pro 8.5.20 Update try this link:
http://download.steinberg.net/downloads ... te_win.exe

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by AlakaLazlo » Tue Jun 21, 2016 2:45 am

Same problems. I get random spikes with Cubase open, and I don't even have to load a project. Program open, MR816s and midi connected. Nothing else! I get randon 100% spikes into the red intermittently every few minutes. Recording stops. LatencyMon says the machine is fine. I've been going around with tech support for weeks. 100% no help at all. I've even asked them to provide me with a local referral to a tech that I would be glad to pay for. (I'm in Los Angeles. Lots of Cubase's "important" users are here - musicians, studios, etc.) No response and now I can't even get a call back. Today I sent a request to talk to a customer service manager. I'm not holding my breath...

A short video of my main monitor, with Cubase open (no project loaded) running Latency Monitor and Cubase's F12 resource monitor has been sent to them. No response!
A copy is here for your amusement: https://www.youtube.com/watch?v=VMZiYRSY7A4

i75820/GigaX99SLI, 16gigs, 3xSamsung850 SSDs, Asus GTX750, 2xMR816s. System is fully optimized in the bios and in W10 (as far as I can tell). Should run like a racecar! Work's fine with Ableton. Oh yes, the headphones and the in-mixer control of the MRs keep failing as well. That "seamless" integration between Cubase and Steinberg's hardware... a marketing myth... Have to run the MR utility and change the buffer size to get them working - and that lasts until I shut down Cubase at which time they are gone yet again.

Ridiculous...
Moog IIP, One, and MiniMoog, Dot.Com 110, Cubase 10.0.5, Ableton Live 9.6/64, W10 Pro/64, i75820/GAX99SLI/16Gigs HyperX 2133, 3xSSD, 2xMR816, MidiExpress128, Novation SL61MKII, and SL41MkII, Slate Raven MTI2, HR824s, NS10Ms, Komplet10, Omnisphere 2.5, RMX, Trilian, MMV, Z3ta+, Axon AX50, Variax (heavily customized) JTV69S (the Hexstainocaster) and 700... Hi, I'm Al, and I'm a gear addict...

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Wed Jun 22, 2016 2:33 pm

I too have this odd problem. I thought it might be a sound card issue.
My set up is:
  • Cubase 8.5 Pro
    Windows 10 - 64
    Intel core i7
    24 gb of ram
    RME Fireface 400 sound module
Can't wait for the cure

Lloyd Plueschow
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by gamehits » Thu Jun 23, 2016 3:23 am

ok so I dug a little deeper...forgot to mention I have a UR44 interface. here's the screwed up part:

IF I UNPLUG THE UR44, AND USE THE STOCK SOUND CARD (realtek I think) with the ASIO4ALL driver, THE PROBLEM (spikes, intermittent audio, etc.) SEEM TO GO AWAY. how ridiculous is that?? is the UR44 using USB 3.0 on a windows 10 system the problem for me??

if you've encountered this before, please tell me what to configure to make it stop so I can continue to use the UR44 I paid for...

mitch

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Thu Jun 23, 2016 3:12 pm

gamehits wrote:ok so I dug a little deeper...forgot to mention I have a UR44 interface. here's the screwed up part:

IF I UNPLUG THE UR44, AND USE THE STOCK SOUND CARD (realtek I think) with the ASIO4ALL driver, THE PROBLEM (spikes, intermittent audio, etc.) SEEM TO GO AWAY. how ridiculous is that?? is the UR44 using USB 3.0 on a windows 10 system the problem for me??

if you've encountered this before, please tell me what to configure to make it stop so I can continue to use the UR44 I paid for...

mitch
Not sure if this is the problem directly since I have the same problem with a fire wire card
LP
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by gamehits » Mon Jun 27, 2016 6:09 pm

perhaps the problem lies with Cubase and usb/firewire/thunderbolt interfaces and how it communicates with them. I would be curious at this point if the problem is limited only to those users who are using externally connected audio I/o devices...as opposed to card based audio interfaces...

mitch

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by Fabio Bartolini » Wed Jun 29, 2016 10:14 am

Well, USB / FW / TB interfaces represent the vast majority of interfaces used in combination with Cubase. A general communication issue would affect virtually every user.
When using a USB interface, make sure to install the latest USB (or USB3) Controller driver for the motherboard (download on the manufacturer's website). Also worth a try to use a different port, especially if using USB3 and a USB2 port is also available, as well as trying another USB cable. Power options need to be set to High Performance, all sleep options disabled.

With FW devices, it's worth a shot to use the Legacy bus driver (directly selectable on Win 7, on Windows 8 and 10, please see here: https://support.microsoft.com/en-us/kb/2970191).

This is unrelated to the OP issue, though.

Moving to Miscellaneous as there is no consistently reproducible issue to file.
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Wed Jun 29, 2016 2:07 pm

I use a RME Fireface 400. This problem never occurred before. I use the RME drivers. What is the difference between the two drivers?
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Fabio Bartolini
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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by Fabio Bartolini » Thu Jun 30, 2016 10:08 am

I hope you don't mind if I quote Matthias from RME here :-)
The newer FW driver is a complete rewrite from MS. It should work better than the old one. In reality it had a serious bug that required workarounds in our driver to make it work, and proved to be less efficient after all. In its latest version under W7 it works ok for most users. Under W8...well, time will tell...
The post is taken from this thread: https://www.forum.rme-audio.de/viewtopic.php?id=15505

I had the driver drop a few times on a Win 7 system I used a while back with a FF400 (all metering black, no input or output, warning of missing connection and device not recognised). This never occurred with the Legacy driver. The efficiency was roughly the same on that machine, but many have confirmed Matthias' take in that regard as well. In Win 8 and 10 issues may be more severe, also depending on the mainboard chipset (I had a P55 system working fine with W8 and Legacy driver, no dice with the H97 - that could also be due to the FW adapter I was using, didn't have the time to dig too much into that).
Last edited by Fabio Bartolini on Thu Jun 30, 2016 3:22 pm, edited 1 time in total.
Reason: Added some additional info
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

PC1: Gigabyte Z390 Gaming X, i7-8700K, 16GB Corsair DDR4 2666MHz, Sapphire RX 580 Nitro+ 8GB, Windows 10 Pro
PC2: GA-Z170-Gaming K3, i7-6700K, 16GB Corsair DDR4 2133MHz, ASUS Dual GTX 1060 6GB, Windows 10 (8.1 and 7 Pro backwards comp.)
PC3: GA-H97-HD3, i5-4690K, 16GB Corsair DDR3 1600MHz, Sapphire RX 570 Pulse 4GB, Windows 10 Pro (7 Pro backwards comp.)
Office DAW 1: GA-X570 Gaming X, Ryzen 7 3700X, 16GB HyperX DDR4 3200MHz, Gigabyte GTX 1060 6GB, Windows 10 Pro
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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by darrenpowell » Thu Jul 07, 2016 8:53 am

Mmm ... well I've been using Cubase since Version 1.0 on the Atari STFM ... I still have it upstairs in my loft, I might head up there, plug it back in to my old Roland U220 so I can make music again.

Cubase 8.5.20 Pro update (actually everything after Windows 10 with Cubase 8.5 etc) is plagued with audio spikes, peaks, audio dropouts etc etc.

I have tried EVERY conceivable configuration (that I can conceive of course!) of my computer (it's a monster with all the RAM, harddrive space, superfast this and that attached to it as you can imagine) ... I'm using the UR22 which has been fine in the past ... but I've tried all of the suggestions (thanks for posting btw)... disabled internal soundcards, disable windows defender, disable asio guard, different buffer settings, ASIO4ALL, Yamaha Steinberg ASIO, LatencyMon tests with subsequent switching on and off of drivers and diddlywhatsits, ASIO secret agent special edition for the Commodore 64, I've tried disabling all the services that Windows doesn't need etc etc ... my opinion is that Cubase 8.5 / 8.5.15 / 8.5.20 ... is broken.

Steinberg, could you please have a look at the latest version of Cubase 8.5 running on Windows 10 and see if you can fix it please ... I have a new song I'd like to try out, it's called 'Show Me The Way To Go Home, I'm Tired And I Want To Go To Bed' ... should be a hit.

Cheers!

Computer Configuration:

Motherboard (some Killer thing from Gigabyte) aobut 12 i7 cores and one core from *dodo* (mmm ... Steinberg.net doesn't like me using the word for the place where the melted nuclear reactors are in Japan ... so you're gonna be reading *dodo* folks ... that's weird!)
Harddrives - Yes - about 40 of them scattered all over the place
RAM - 24 Gigabytes but I reckon I need 24 Petabytes to keep Cubase happy
Operating System - Yes, but I wouldn't call it an 'Operating' System ... but OK, it's a system ... certainly not as good as TOS (The Operating System) running on my Atari STFM and STe compters up in the loft
Sound Card - yes, but it should really be called a 'Randomly No Sound Card'
Fans - yep, I've got lots of fans. :-)

Catchya.

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Thu Jul 07, 2016 4:05 pm

I feel your pain bro
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by darrenpowell » Thu Jul 07, 2016 8:37 pm

lifeguardlloyd wrote:I feel your pain bro
... Thanks man, it's a shame, I was really enjoying working with Halion 5 and all the cool new stuff, and I don't mind the 'lightness' of Windows 10 either, a few buggy things going on but all in all, it's a GREAT operating system (I do a lot of video work in Vegas Pro 13, beta-tested that since its inception, and various other Sony apps, awesome), but then to not even be able to play back a track that was working fine in the previous versions of Cubase without dropouts etc ... what is that all about? Oh well, here's hoping for Version 8.6 or ... hey, let's just jump from Version 8.something ... to Version 10 ... that'll make sense.

Cheers.

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Fri Jul 08, 2016 6:55 am

Cubase is such a great program. This needs to be fixed!
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by thomas2000 » Fri Jul 08, 2016 10:31 am

Hi,

I also have real time peak spikes and audio drop outs big issue.
I have been trying to solve this problem since 4 months.
I already found some bottlenecks indeed, but this is also a Cubase problem.

I hope Steinberg support will take this seriously in consideration:
Please,
1) Can you explain why the spikes/audio drops completely disappear when I deactivate 'multiprocessing' ?
2) Can you explain why I have no spikes and audio glitches on the same test project in Reaper ?

Regards,

Thomas

Audio card
RME babyface Pro USB
Computer
ASUS X99 Deluxe USB 3.1
i7 5960X
16GB DDR4
SYSTEM Disk SAMSUNG 950 PRO M.2 NVMe
2xCRUCIAL MX200
2xWestern Digital Caviar Black in RAID1
Zotac NVIDIA GT710
3 Displays
WINDOWS 10 Pro 64bit
...

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Fri Jul 08, 2016 3:26 pm

Interesting. How Does Cubase perform, otherwise, without "multiprocessing"?
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by thomas2000 » Fri Jul 08, 2016 4:11 pm

lifeguardlloyd wrote:Interesting. How Does Cubase perform, otherwise, without "multiprocessing"?
It uses only 1 core and leaves the 15th others @0%.
So buying a i7 5960X at 1000$ is useless, I had better performances with my old Q9450....
So disabling multiprocessing is not an option.

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Fri Jul 08, 2016 4:45 pm

So it's a temporary work around and the program works better without multiprocessing? I will try this. I too built a fully blown system with an i7 and 24 gB of ram. I have a pro video card (for Premiere Pro) and a RME FF 400. And 5 hard drives.
Thank you for all your work into this.
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Fri Jul 08, 2016 9:25 pm

I have turned off the ASIO guard but left multicore on (after experimenting) Problem seems to be solved.
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by gamehits » Sat Jul 09, 2016 4:44 am

for what it's worth I've tried all this fixes. still have the problem consistently. the frequency of the spikes can certainly be reduced, but the spikes are still there. my computer only has USB 3 ports. Considering the UR44 is a USB 2 device, that wouldn't make a difference would it? I don't suppose it would if you're having issues with thunderbolt/firewire...right?

it seems silly to me that Steinberg/Yamaha either doesn't take these posts seriously, or won't or can't find the problem. everything I have is either a Steinberg product and/or a stock ASUS computer. and while I can't guarantee it, i'm pretty sure I didn't have this problem until I went to windows 10. is it possible that Steinberg/Yamaha just believes there aren't enough windows 10 users out there yet to warrant the investigation?

i'm just asking the questions...

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Sat Jul 09, 2016 2:33 pm

It seems to be tied to Cubase 8.5 for me as I didn't have the problem previously. USB ports are backwards compatible to 1 and 2 - that shouldn't be an issue. In my humble educated opinion, this is a Cubase problem.
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by thomas2000 » Sun Jul 10, 2016 12:23 pm

lifeguardlloyd wrote:I have turned off the ASIO guard but left multicore on (after experimenting) Problem seems to be solved.
What I have experienced is ASIO Guard is tricky.
On some heavy projects, ASIO Guard is the only solution to have no audio drops at high latency.
And in some projects effectively it helps to disabled it...
This is weird anyway, isn't it ?

Importing old Cubase 7.5 has an impact.
Using VST Bridge for 32bit plugins on 64bit Cubase creates a lot of spikes...

With ASIO Guard ON I even have more spikes with an empty projects not playing than with a test project using 8 VSTis and 8 audio tracks playing...

Strange isn't it ?

So what does the performance meter compute ?
How ASIO Guard works ?

Perhaps what we have to do, is to share a test project and share the recorded videos of the performance meter annotated with all the ASIO settings and hardware configuration.

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by AudiHP » Sun Jul 10, 2016 1:56 pm

I have the same issues you guys are having....but with Cubase 8.0.40. It all started when I upgraded to win 10 from win 7.......But it didn't start right away, these audio dropouts that is....so I worked with it for like a month...installed a few new plugins I bought....mostly waves.....Suddenly the droputs started.....have tried averything you guys in here are suggesting, but nothing seems to make sence....

Would be so gratefull to have this fixed.......


Win 10 64bit
Cubase 8 64 bit
Intel quadcore i7 3,2ghz
24gb ram
several ssd discs
TC Electronic studiokonnekt 48 (firewire)

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Sun Jul 10, 2016 4:02 pm

Clearly this is a real problem. Steinberg, please investigate! You have a world class product. Keep it there.
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by lifeguardlloyd » Sun Jul 10, 2016 4:06 pm

Has anyone tried to completely uninstall Cubase and wiping all instances from their hard drive, and then reinstalling a clean version? Just thinking if this could be a problem with constant upgrades?
| Win 10 64 pro | Cubase 10 | WaveLab 10 | Fireface 400 | (laptop has ur44) | MSIX99A Raider | Core i7 | 32 gigs of ram | GTX 770 |

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Re: Cubase 8.5 - CPU Drop-outs and spikes and more

Post by thomas2000 » Mon Jul 11, 2016 8:56 am

lifeguardlloyd wrote:Has anyone tried to completely uninstall Cubase and wiping all instances from their hard drive, and then reinstalling a clean version? Just thinking if this could be a problem with constant upgrades?
For me, at least, as I built a new computer, it is a clean install of Windows 10 Pro 64bit and a clean install of Cubase Pro 8.5.15 with a 8.5.20 update, which changed nothing.

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