BOTH VST Connect SE and CST Connect Perfomer Crashes

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chikitin
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BOTH VST Connect SE and CST Connect Perfomer Crashes

Post by chikitin »

An artist and I tried to do remote recording several times. I have set up the cue and talk back channel and performer track. We see the signal meter is coming to our VST connects when we talk on our phones, the performer hear himself playing guitar, but we do not hear each other. On my end ( VST Connect SE), the VST Connect SE, mixer( faders) is dimmed.

Our internet speed is around 50Mpbs and upload around 12Mbps, however, my cubase and the artists performer app constalntly crashes. Crash occurs randomly when I click on different settings of VST connect.

I am on MacBook Pro Yosemite and the artist is on Windows 10.

Additionally, when I click on "Check and Repair connect" in VST Connect, it crashes Cubase as well!! This is so frustrating.

The artist has found some wav files on his end. How can we open them, please? I suppose they are encrypted wav files.

Thanks in advance,
CS
Laptop: iMac, 16GB RAM SSD 2TB, Cubase Pro the latest w/ two external Monitors and SBX subwoofer
VST Connect Pro, NI Komplete 5, EWQLSO, HSO, GA 5
Synths: Yamaha PSR-A3000, Roland Fantom XR
Interface: Steinberg MR-816CSX, UR 22 mkII
Effects: Rocktron DSP, Lexicon MPX 550
Controller: Steinberg CC121, Yamaha KX25,49,88, Korg Nano Kontrol, Boss RC 300, Yamaha MFC 10, CMC-PD

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